Keeping your electric and water service running smoothly in New London starts with paying your utility bill on time each month. New London Utilities offers residential and business customers multiple options to pay electric and water bills conveniently.
Read on for a comprehensive overview of the various ways to pay your New London Utilities bill Whether online, by phone, in person, or by mail, we’ll outline how to make sure your payment gets processed correctly and on time
Pay Online Using MyAccount
The fastest and most popular way for New London Utilities customers to pay their bill is online through the MyAccount portal. This secure online account management system allows you to easily view, download, and pay your utility bill from your computer or mobile device.
To utilize MyAccount, visit the New London Utilities website and click on the MyAccount link. Register for an online profile with your account number, name, and email address. Once your profile is created, you can log in anytime to manage payments.
Through MyAccount, you can securely pay your electric and water bills by debit card, credit card, or electronic check The system will store your payment information for future one-click payments You’ll receive email receipts and can view past bills and payment history.
Paying online with MyAccount offers convenience, control, and avoids late fees if paid by the due date. It’s the quickest way to get your utility payment processed without any hassle.
Pay By Phone
In addition to online payments, New London Utilities bill payments can be made over the phone using the utility’s automated pay-by-phone system.
To use the automated phone payment option, dial (920) 982-8516 and select the payment option. You’ll need to enter your 10-digit account number and follow the voice prompts to make a payment.
The system will guide you through choosing whether to pay by credit card, debit card, electronic check, or with a checking or savings account. The payment will immediately process through the secure automated system.
Pay By Mail
Paying your utility bill through the mail is still an option for New London Utilities customers who prefer traditional paper bill payments.
To pay a bill by mail, write a personal check or money order made payable to New London Utilities for the total amount due. Include your payment stub from the printed bill in the envelope to identify your account.
Mail payments to:
New London Utilities
400 E North Water Street
New London, WI 54961
Remember to mail your payment 7-10 business days before the due date listed to ensure it’s received on time. Late mail payments incur late fees. Send via tracked mail or certified delivery for added assurance.
Pay In Person
For customers who would rather pay their bills in person, New London Utilities accepts cash, check, and credit/debit card payments at its downtown office.
Visit the utility headquarters at 400 E North Water Street, New London, WI 54961 during business hours, Monday through Friday from 8:00am to 4:30pm. Excluding holidays, the main office can quickly process payments at the front desk.
In-person payment allows you to pay by multiple methods and get same-day payment confirmation without any processing lag time. Just make sure to pay during open office hours.
Enroll In Automatic Payments
If you want a seamless, hands-off way to pay your utility bills on time, enroll in automatic payments through New London Utilities. This autopay program withdraws funds from your selected account each month to pay your balance on the due date.
To begin automatic payments, complete and submit an autopay authorization form found on the utility’s website. Specify whether you want payments drafted from your credit card, checking account, or savings account.
Now your electric and water bills will be paid automatically each billing cycle. You’ll avoid late fees, save time, and no longer have to remember to manually pay each month.
Get Payment Assistance If Needed
Facing financial hardship and unable to pay your bill in full? Ask New London Utilities about energy assistance programs and deferred payment plans.
Qualified low-income customers can receive grants and discounts on utility bills through programs like Energy Assistance and Home Weatherization. The utility also works with individuals needing help to establish reasonable payment plans.
Don’t wait until service is at risk for disconnection. Call New London Utilities right away if you need bill payment assistance. They’ll help eligible customers keep essential electric and water service.
Avoid Late Fees and Disconnection
While New London Utilities tries to work with customers, it’s important to pay all electric and water bills in full and on time to avoid penalties. Late payments incur fees and repeated nonpayment can lead to service disconnection.
Stay on top of your account by monitoring usage, paying by the due date, and communicating with the utility early if you anticipate issues making payments. Keeping your account current is key to uninterrupted electric and water service.
Choose the Best Payment Method for You
New London Utilities offers flexible bill payment options like online, phone, mail, in person, and auto pay. Consider your needs and preferences to select the right method for your household each month.
Many customers love the ease of paperless automatic payments. Others may prefer the flexibility of cash payments. Evaluate convenience, timing, reliability, fees, and other factors before deciding on your optimal payment method.
Staying current on electric and water bills ensures everything keeps running smoothly at your New London home or business. Reach out to the utility’s billing department with any questions about payment options.
O & R Utilities Bill Payment ⏬
How do I pay my bill in New London?
To pay by phone: Call 877-885-7968. Please have your bill available so you can provide your account number. If problems, Press “0” to speak with a representative. During normal business hours (Monday – Thursday, 8:00 am – 4:30 pm, Friday 8:00 am – 11:30 am) customers can make payments at our office, located at 400 E. North Water Street, New London.
Where can I pay my water bill in New London?
The Water Department Office is located at the Tax Office, 1st window at 15 Masonic St. Water and sewer bills may be paid during weekdays 8:30 a.m. – 4:00 p.m. The City of New London currently contracts out water services to Veolia Water NA.
What happens if I don’t pay my new London utility bill?
If you don’t pay your New London utility bills for pavement, curb & gutter, and sanitary laterals, the utility has the right to collect the unpaid amount on your property tax bill. Water and sewer bills not paid to the New London Utility become liens on your property. For any questions regarding your property taxes, contact the City Treasurer’s office at 920-982-8500 (option 2).
How often do I get a water bill in New London?
The City of New London currently contracts out water services to Veolia Water NA. The City of New London now uses rolling billing and you will receive four (4) quarterly bills a year due 30 days after the bill date. Seasonal accounts receive bills on January 1. To report a water leak or to request a change in water service, call (860) 447-5222.
How do I pay my utility bill?
We have several convenient methods for you to pay your utility bill. Pay online at myaccount.newlondonutilities.org or select the MyAccount link in the top right within our website. Some advantages of creating a MyAccount are: Payments can also be made by automatic withdrawal from your checking or savings account.