Living in New Haven IN you likely receive water, sewer, and other essential utilities from the city. While having access to these services makes daily life comfortable and convenient, paying the utilities bill each month can feel like a chore.
Luckily, the City of New Haven offers easy online and mobile options for paying your utilities bill. No need to mail payments or visit City Hall!
In this comprehensive guide, I’ll outline everything New Haven utility customers need to know about paying online, including:
- Accessing your online account
- Available bill payment methods
- Payment assistance programs
- Contacting customer service
- And more bill payment tips!
Let’s get started and make paying your New Haven utilities bill a breeze.
Activating Your Online Account
To pay your New Haven utilities bill online, first activate your account through the city’s secure online portal.
Creating an account allows you to:
- View your current charges
- Check payment history
- Monitor water usage
- Receive paperless bills
- Set up autopay
- Pay your bill online 24/7
Registering only takes a few minutes. Have your account number ready to link it to your profile.
Payment Options Offered
With your online account paying your New Haven utilities bill is quick and easy through various methods
-
Online – Pay by credit/debit card or e-check via the online portal.
-
Mobile App – Download the app to pay on your smartphone or tablet.
-
Phone – Call the automated phone payment line anytime.
-
Mail – Send a physical check or money order to the city’s PO box.
-
In Person – Visit the City Hall drop boxes or Clerk’s Office during business hours
-
AutoPay – Set up recurring payments from your bank account each month.
The online portal is my personal favorite for fast, simple bill payment. But choose the option that best fits your needs!
Assistance Programs for Utility Customers
If paying your utilities bill is a financial hardship, New Haven offers programs to help qualified residents catch up and afford service. Some options include:
-
Reduced rates based on income
-
Matching payment plans
-
Payment extensions
-
Debt forgiveness programs
-
Bill discounts for seniors and disabled residents
-
Free repairs to fix water leaks
Contact the New Haven Utility Office to learn requirements and apply for bill assistance if needed. Don’t get left in the dark!
Get in Touch with Customer Service
For questions about your utility account or bill payment, New Haven’s customer service team is ready to help:
-
Call 260-748-7050 during business hours
-
Email [email protected]
-
Chat live on their website
-
Visit the Utility Office at City Hall
-
Reach out on Facebook
No matter how you contact them, you’ll get friendly, knowledgeable support. The city aims to provide an exceptional utilities customer experience.
Convenient Online Bill Pay is Here
Now you can pay your water, sewer, and other city bills with just a few clicks or taps whenever it fits your schedule. No more paper bills piling up or waiting in long lines. New Haven’s modern billing options saves you time and hassle each month.
Check your account status, review payment history, set up autopay, and pay online 24/7. With these tips, your next utilities bill payment will be the easiest one yet!
New Utility Billing Tutorial
FAQ
What time does New Haven City Utilities open?
What does the city of New Haven utility office do?
The City of New Haven Utility Office is dedicated to administering water, sanitary sewer, and storm water to properties within the city limits and the surrounding area. They are open to the public for utility payments. The office is committed to meeting the needs of their customers and ensuring accurate information and service.
Can I buy electricity from a utility company in New Haven?
The United Illuminating Company in New Haven is the utility company that handles the electricity and distribution for residents of New Haven and other cities. However, consumers can also switch energy providers to find a lower rate.
How do I pay my utility bill?
Pay by phone by calling 1.866.670.3036. Please have your customer and account numbers ready and include all leading zeros in your customer and account numbers. The City accepts checks and money orders for utility billing. Checks or money orders can be:
Are there any errors or omissions in the city of New Haven?
However, due to the complex nature and volume of information, errors and/or omissions may be present. Accordingly, the City Of New Haven and its officials, employees and agents make no representations, warranties or guarantees concerning the accuracy of any of the information contained on this web site.
How many employees does New Haven have?
With 127 total cross-trained employees that are equipped to handle all 4 utilities, the City of New Haven is in the best of hands. One of the City’s major goals is to continue to provide our residents with safe and sustainable drinking water while contributing to the economic, environmental, and social development of our community.
What is New Haven’s sewer Division?
New Haven’s Sewer Division is housed under the Public Works Department and handles the operation of the City’s sanitary sewer system. Our sewer division ensures safe and reliable operations, and minimizes potentially hazardous and costly sewer backups.