How to Pay Your New Albany Utility Bill Online

Having reliable utility services like electricity, natural gas, water, and sewer is essential for residents and businesses in New Albany, Mississippi As a customer of New Albany Light, Gas & Water (NLGW), it’s important to pay your utility bill on time each month NLGW offers several payment options, including a fast and convenient online bill pay system.

In this article we’ll walk through how to pay your New Albany utility bill online in just a few quick steps.

New Albany Utility Bill Pay Website

To pay your NLGW bill online, simply visit their Utility Nexus customer portal website at

https://newalbanylgw.utilitynexus.com

This website allows you to securely view your account, see your latest utility charges, and pay your New Albany utility bill digitally in a few clicks.

The NLGW online bill pay site is available 24/7 for payments. You can pay anytime of day at your convenience without having to call or visit an office.

Creating an Online Account

Before paying online for the first time, you’ll need to create a customer portal account on the NLGW website.

It only takes a minute to register. You’ll need your NLGW account number and an email address.

Follow these steps to set up your online account:

• Visit https://newalbanylgw.utilitynexus.com
• Select “Sign Up”
• Enter your NLGW account number
• Provide your email address
• Create a password
• Accept the terms and conditions
• Verify your email address

Once your account is created, you’ll gain access to the online bill pay system.

Logging In to Pay Bill

To log in and pay your New Albany utility bill online, simply:

• Go to https://newalbanylgw.utilitynexus.com
• Enter your email address and password
• Select “Login”
• Choose “Make a Payment”

You’ll then see your current NLGW account balance and payment options.

Payment Methods

The New Albany online bill pay system accepts these secure payment methods:

• Credit/debit cards – Visa, Mastercard, Discover, American Express
• ACH – Direct bank account withdraw (checking or savings)

Debit cards and ACH e-checks straight from your bank account are the most cost effective options, with no processing fees.

Credit cards are also accepted but may have a small service fee. Review current fees before submitting payment.

Entering Payment Info

After selecting your payment method, enter your credit/debit card or bank account information.

You can save your payment details for future transactions if you pay each month with the same card or bank account.

Double check that all the account number and billing information entered is accurate before submitting the payment.

Payment Confirmation

Once you submit your NLGW bill payment, you’ll see an on-screen confirmation with the payment details.

You can also have a payment receipt emailed to you for your records. Receipts include key details like:

• Payment date
• Account number
• Payment amount
• Confirmation number

Save these receipts to reference when reconciling your monthly bank/card statements.

Payment Posting Timeline

Online payments submitted before 11:00pm CST each day post to your New Albany utility account immediately.

Payments made after 11:00pm post the next business day. To avoid late fees, pay a few days before your bill due date.

You can find your exact bill due date printed on your monthly NLGW utility statement.

AutoPay for Added Convenience

For simplified bill payment each month, enroll in AutoPay through the online system or by contacting NLGW customer service.

With AutoPay enabled, your utility bill will be paid automatically on the due date by your default payment method on file.

No more logging in and manually processing payments each billing cycle. AutoPay deducts the amount due automatically so your account stays current.

Account Management Features

The New Albany online bill pay website also lets you:

• View payment history
• Check your account balance
• Monitor usage
• Receive paperless e-bills
• Set up account alerts

Utilize these features to easily monitor your utility account anytime.

Avoid Service Disruption

Paying your NLGW utility bill fully by the due date every month ensures uninterrupted service.

If your account becomes 60+ days past due, your utilities could be disconnected. Reconnection fees apply to resume service.

Contact NLGW immediately if you expect difficulty paying on time so they can discuss potential payment assistance options before service is disrupted.

Other Ways to Pay Your Bill

In addition to convenient online payments, you can pay your New Albany utility bill by:

• Phone – Call NLGW at (662) 534-6331
• Mail – Send check/money order to 101 London Road, New Albany, MS 38652
• In person – Visit the NLGW office at 101 London Road

Choose the payment option that best fits your needs each month. Many customers appreciate the around-the-clock accessibility of online bill payment.

Paying your NLGW utility bill online at https://newalbanylgw.utilitynexus.com is fast, easy, and secure. Register for an account, log in, select your payment method, enter your info, and get a receipt. Consider enrolling in AutoPay for automated payments each month. Pay on time by the due date to avoid fees and service disruption.