As a National Grid customer your zip code is key to paying your gas and electric bill quickly and easily. You’ll need your correct zip code every time you pay online, use the automated phone system or locate an in-person payment location.
I’ve been a National Grid customer for over 10 years across multiple addresses. During that time, I learned the importance of always having my proper National Grid zip code handy to avoid payment issues
In this article, I’ll explain everything you need to know about finding your National Grid zip code for bill payment, including:
- Why your zip code matters for bill pay
- Locating your zip on your monthly National Grid bill
- Looking up your zip code online
- Using the National Grid mobile app
- Updating your zip when you move
- Entering your zip to pay online or by phone
- Using your zip to find nearby payment locations
- Getting help if you can’t find your National Grid zip
Read on to learn how to find your correct National Grid zip code or service zip to pay your bill seamlessly.
Why Your National Grid Zip Code Is Important
National Grid connects over 20 million gas and electric customers across New York, Massachusetts, and Rhode Island. With such a vast service area, your zip code helps identify your account and location.
Anytime you pay your National Grid bill or access your account, providing the accurate zip code is crucial:
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It confirms your service territory when paying online or by phone.
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It ensures your payment gets applied to the correct account.
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It allows customer service to precisely locate your account information.
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It helps find payment locations and assistance programs in your area.
So whether paying online, by phone, in person, or contacting customer service, always have your correct National Grid zip code ready to avoid delays or issues.
Finding Your Zip Code on Your National Grid Bill
The easiest way to find your National Grid zip code is by looking at your monthly paper bill or electronic bill PDF.
Your zip code will be prominently printed in the “Billing Address” section of your National Grid bill. This is the zip code associated with your active account.
When paying your bill or accessing your National Grid account, always enter this 10-digit billing zip code. Do not use the zip code for the company’s mailing address – make sure to use your personal billing zip.
If you cannot locate your zip code on your National Grid bill, try the next methods.
Looking Up Your National Grid Zip Code Online
If you don’t have your paper bill handy, you can look up your National Grid zip code online through your account:
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Go to www.nationalgridus.com and click “Sign In”
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Login to your National Grid online account
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Under “My Profile”, click on “Home Profile”
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Scroll down to “Service Address” to view your 10-digit zip code
This online profile zip code should match the billing zip on your monthly National Grid bills. Always use your current home or business zip code associated with your active account when paying bills or accessing your account.
Using the National Grid Mobile App
Another fast way to find your National Grid zip code is through the National Grid mobile app.
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Download and open the National Grid app on your smartphone.
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Tap the profile icon in the top-right corner.
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Select your service address under “My Accounts”.
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Your 10-digit National Grid zip code will display below your street address.
The National Grid app makes it easy to access your zip code anywhere without having a bill handy. Save your zip as a contact in your phone for easy access.
Updating Your Zip Code After Moving
If you move to a new address within National Grid’s service area, you must update your zip code immediately to avoid bill payment issues.
As soon as you establish service at your new address, login online or use the National Grid mobile app to update your home profile with your new zip code.
Going forward, this updated zip code should be used to pay bills and access your account. Do not continue using the old zip code or your payments and account access may fail.
And remember to update your National Grid zip code any time you move to continue seamless bill payment at your new residence.
Using Your Zip to Pay Your Bill Online
When paying your National Grid bill online, you’ll be prompted to enter your zip code:
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On nationalgridus.com, click “Pay Bill” and enter your 10-digit billing zip when prompted.
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Through the mobile app, tap your profile icon, select your account, tap “Pay Bill” and enter the associated zip.
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Third-party payment sites like doxo will ask for your National Grid zip to locate your account.
Entering the correct zip is crucial for connecting to your National Grid account to process payments. Having your billing zip code saved in your phone or written down makes online bill pay fast and easy.
Enter Your Zip When Paying By Phone
The automated National Grid phone payment system will also require your 10-digit zip code.
When prompted, enter your billing zip code on your phone keypad to access your account and complete payment.
Whether you saved your zip code in your smartphone or have your bill in front of you, enter the numbers carefully to avoid account access issues.
Using Your Zip to Find Nearby Payment Locations
Your National Grid zip code can also help you locate nearby in-person payment locations.
On nationalgridus.com, click “Pay Bill” then select “Pay in Person”. Enter your zip when prompted to view authorized National Grid pay agents close to your zip code area.
Or use the National Grid mobile app’s payment locator, enter your zip code, and tap “Search” to find pay agents nearest you.
How to Get Help Finding Your Zip
If you cannot locate your National Grid zip code anywhere, contact their customer service for help:
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Phone: 1-800-322-3223
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Email: Use the online contact form.
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Chat: Live chat with an agent on nationalgridus.com
A customer service agent can use your account address or name to look up your 10-digit National Grid billing zip code.
They can also help if your billing zip is incorrect and needs to be updated in the system. Just confirm your service street address when reaching out to ensure you get the right zip code.
Your National Grid Zip Code Is Key for Bill Pay
As you can see, your National Grid zip code is an essential piece of account information for quick and easy bill payment. While you have several options for finding your billing zip, referencing your monthly National Grid bill is often easiest.
But you can also look up your zip online, on the mobile app, or by contacting customer service if needed. The key is saving or memorizing this zip code to seamlessly pay online, by phone, or at in-person pay locations going forward. Using your correct National Grid zip will prevent payment issues and keep your gas and electric service running smoothly.
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National Grid: How To Pay Your Bill
FAQ
What is the Zip code for National Grid NY?
Can I use Zip to pay my bill?
What is national grid direct pay?
How do I pay my bills?
Where can I find a national grid payment location?
These are typically grocery stores, pharmacies, or check cashing locations. To find an authorized payment location near you, use the Payment Location Finder on the National Grid website. Make sure to have your 10-digit National Grid account number with you.
How do I pay a national grid Bill?
For convenience, here is a brief summary of how customers can pay a National Grid bill: Customers can call the National Grid bill pay number 1-800-642-4272 to make a payment over the phone. For customers that want to avoid the pay-by-phone fee, National Grid also accepts bill payments by:
Can I view and pay my National Grid bill 24/7?
You can view and pay your National Grid bill 24/7 by signing into your account. Additionally, our Paperless Billing program offers the faster and environmentally greener convenience of email bill delivery. Consider enrolling today.
Did National Grid slap a logo on their website?
All National Grid did after acquiring them was slap their own logo on but never bothered updating that horrible site. National Grid’s website is the only time I’ve ever had a password refused for being too long. And “too long” meant over 10 characters.
Is National Grid’s website too long?
National Grid’s website is the only time I’ve ever had a password refused for being too long. And “too long” meant over 10 characters. Ironic that I come across this post as today I set up service with National Grid, and when I got to their website it was a seriously WTF moment.