Paying your utility bills on time each month is important to keep your services active. For National Grid customers, one easy option is to pay your bill by phone. In this comprehensive guide, I’ll explain how to pay your National Grid bill over the phone using their automated system or by speaking with a customer service representative.
Overview of Paying National Grid Bills by Phone
National Grid offers a few different ways you can pay your utility bill by phone:
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Automated Pay-by-Phone System – Call the automated phone payment line anytime 24/7 and use your keypad to enter payment details Fast and convenient for one-time payments
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Customer Service Representatives – If you need help or have questions, speak to a live agent during business hours to process your payment
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Speedpay Automated System – Make credit/debit card payments through Speedpay’s automated system, although additional fees may apply.
Below I’ll go through the step-by-step instructions and top tips for both the National Grid automated system and paying over the phone with a customer service agent.
Using National Grid’s Automated Pay-By-Phone System
National Grid’s automated phone payment system allows you to pay your bill 24/7 by following the voice prompts. Here is how it works:
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Call the National Grid automated pay-by-phone number: 1-800-664-6729
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Select your state: Press 1 for Massachusetts, Press 2 for New York.
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Enter your 10-digit account number: Use the numbers on your monthly bill.
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Select a payment method: Press 1 for credit/debit card, Press 2 for electronic check.
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Enter payment details: Follow the prompts to enter your card number, expiration date, and billing zip code or e-check details.
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Confirm payment amount: Verify the total payment amount before submitting.
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Get confirmation number: Write down the confirmation number at the end for your records.
The automated phone payment process is quick, taking just a few minutes start to finish. The payment will post to your account shortly after you hang up.
Tips for Using the National Grid Automated Phone System
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Have your latest bill handy to reference your 10-digit account number.
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Call from the primary phone number listed on your account for faster account verification.
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Save your confirmation number in case you need to verify the payment later.
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Payments by e-check avoid additional fees that may apply to credit card payments.
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For help or if prompted, you can connect to a customer service agent.
Paying Your National Grid Bill by Speaking with a Representative
If you prefer to process your National Grid bill payment over the phone with a live representative, follow these steps:
- Call National Grid customer service:
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For Massachusetts: 1-800-322-3223
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For New York: 1-800-642-4272
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Select billing and payment option: Press 2 for billing inquiries and payments.
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Provide account information: Have your 10-digit account number ready to verify, along with your full name and address.
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Discuss payment options: Explain that you’d like to make a payment by phone. The agent can take a bank account, credit card, or debit card.
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Provide payment details: Relay your payment method details to the agent – account number, expiration date, CVV, etc.
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Get confirmation number: The agent will process your payment and provide a confirmation number. Retain this for your records.
The customer service team can also help with any bill inquiries before taking your payment.
Tips for Paying Your National Grid Bill with a Live Agent
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Call during normal business hours for faster response times and lower hold times.
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Have your account number, name, service address, and payment info handy before calling.
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Get a confirmation number from the agent when finished and note it down.
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Let the agent know if you need help reading or understanding your bill charges.
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Sign up for paperless billing while on the call to save time and resources.
Other Ways to Pay Your National Grid Bill
In addition to phone payments, National Grid offers customers these other convenient payment options:
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Online Bill Pay – Pay through your secure online account anytime.
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Automatic Payments – Set up recurring monthly payments from your bank account.
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Speedpay – Make credit/debit card payments through Speedpay’s automated system or in-person at retailers.
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Mail – Send a check or money order with your remittance stub to National Grid.
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In-Person – Bring cash, check, or money order to an authorized payment center.
While the phone payment options provide the quickest way to pay on your schedule, choose the method that is most convenient for your needs each month.
Frequently Asked Questions About Paying by Phone
Below I answer some commonly asked questions about paying your National Grid bill by phone:
Can I make a partial payment over the phone?
Yes, you can pay any amount over the National Grid automated or live phone system up to your current balance.
What is the phone number to check my balance?
You can check your National Grid account balance using the same pay-by-phone number by selecting the balance inquiry option.
What are the fees for credit card phone payments?
A convenience fee around $2.50 may apply for credit card payments made via National Grid’s automated system. Fees vary based on payment amount.
When is the phone payment due by?
To avoid late fees, pay your National Grid phone bill by the due date listed on your monthly statement. Allow a few days for processing.
What if I lost my account number?
If you don’t have your National Grid account number, you can get it from a customer service agent by providing your full name, address, and phone number on the account.
How can I get a payment confirmation email or receipt?
The National Grid automated system does not email confirmations, but you can request an email receipt from a customer service agent after paying by phone.
Paying your National Grid energy bill by phone is fast, convenient, and helps avoid late fees or service interruptions when you can’t pay online or in-person. Now that you know how to pay by National Grid’s automated system or live agent, choose the option that works best for you each month.
