Having a steady, reliable supply of natural gas to your Massachusetts home or business is important. However, remembering to pay your National Grid gas bill fully and on time every month is essential to maintaining uninterrupted service.
With various payment options, National Grid offers flexibility and convenience to customers when paying gas bills. Read on for a comprehensive guide to understanding your National Grid gas bill and how to pay it through different methods including online, in person, by mail, or auto debit.
Understanding Your National Grid Gas Bill
Before paying your National Grid gas bill each month, take a moment to review and understand the various charges and fees on your statement. Your bill should provide detailed breakdowns in an easy-to-read format.
Some key sections to note on your National Grid gas bill
- Account number and service address – Verify this is your correct billing information
- Meter readings – Shows gas usage since your prior meter read
- Rate class – Based on type of gas service provided
- Distribution charges – Costs for delivering natural gas
- Supply charges – Fees for the natural gas itself
- Taxes – Local taxes and fees are itemized
- Billing days – Number of days in the billing cycle
- Due date – Payment is due by this date to avoid late fees
- Prior balance – Any past due balance or credits on your account
- Total amount due – Total payment needed for current billing cycle
Understanding what comprises your monthly gas bill helps you budget accurately and spot any irregular charges. Contact National Grid customer support if you have questions on charges or usage.
Ways to Pay Your National Grid Gas Bill
National Grid offers customers multiple options to pay gas bills in ways that fit different lifestyles and preferences.
Pay Online
The fastest and most convenient way for most customers to pay their National Grid gas bill is online through the website or mobile app.
To pay online:
- Visit www.nationalgridus.com and login to Account Manager
- Select “Pay Bill” and choose the account to pay
- Enter payment details and submit
Online payments can be made using credit/debit cards, checking or savings accounts. You can also setup recurring payments.
Pay by Phone
Call National Grid at 1-800-322-3223 to use the automated phone payment system 24/7. Have your account number ready and follow the prompts.
Pay by Mail
Mail a check or money order using the payment coupon and envelope provided with your monthly bill. Allow 5-7 days for mail delivery to ensure on-time payment.
Pay in Person
Bring your bill to an authorized National Grid payment location near you. Visit the website for retail locations accepting in-person payments.
Enroll in AutoPay
Simplify bill paying by enrolling in AutoPay to have payments automatically deducted from your bank account each month. Sign up through your online account.
Pay Budget Amount via Equal Payment Plan
Enroll in an Equal Payment Plan to pay a fixed budget amount each month based on your estimated annual usage. Contact National Grid to enroll.
Qualify for Lower Income Rate
Households that meet income requirements may qualify for a discounted gas supply rate through the low-income Home Energy Assistance Program (HEAP). Apply through your local assistance agency.
Avoid Late Fees and Service Disruption
Paying your National Grid gas bill after the due date results in late payment fees. Failing to pay an overdue balance could eventually lead to gas service interruption.
Avoid late fees and potential disconnection by:
- Paying your gas bill in full by the due date each month
- Contacting customer service immediately if you anticipate difficulty paying on time
- Discussing extended payment plan options to keep service active if you cannot pay the full amount
- Applying for financial assistance programs if eligible due to low income status
Keeping your National Grid gas account current is the best way to continue enjoying uninterrupted service.
Payment Assistance Options if You Struggle to Pay Bills
If paying your monthly National Grid gas bill is a financial hardship, don’t panic. You have options to help avoid service disconnection.
- Request a payment plan to spread out your balance over multiple months
- Enroll in Budget Billing to pay a fixed amount based on your usage history
- Apply for a discount on your gas supply rate through the Low Income Home Energy Assistance Program (LIHEAP)
- Receive grants for gas bills through National Grid’s Gift of Warmth program
- Work with local assistance agencies that provide help paying energy bills
Call National Grid at 1-800-322-3223 as soon as possible if struggling to pay your gas bill. Discussing your situation and payment assistance options can help avoid losing your gas service.
Special Billing Options for Customers with Disabilities
National Grid offers specialized billing formats to customers with visual, hearing or other disabilities:
- Large print or braille bills for visually impaired
- TTY assistance for hearing impaired
- Third party notification to have bills sent to caretakers
Contact customer service to enroll in specialized billing if needed for your situation.
Keep Your Gas Service Uninterrupted by Paying on Time
As a National Grid gas customer in Massachusetts, make paying your monthly bill on time a priority. Take advantage of the variety of payment options including online, phone, auto-debit and mail to easily fit bill paying into your schedule.
Review your National Grid statement thoroughly each month and address any customer service questions promptly. Seek available financial assistance if needed to avoid losing your gas service. Maintaining an active account allows you to stay warm with an uninterrupted supply of natural gas throughout the year.
Moving? Let us know beforehand.
Schedule an appointment to start, stop, or transfer service the week before you move.
Get predictable, even bills. All year round.
Enroll in a budget plan to spread your projected annual energy costs into more predictable monthly payments.
How to Read Your Gas Bill | National Grid
FAQ
How do I pay my gas bill in Massachusetts?
Can I pay National Grid over the phone?
How do I pay with SpeedPay?
Is National Grid gas or electric in MA?
How do I pay my national grid bill online?
You can pay your Electric and Gas bills at doxo. View and pay your National Grid bill online, manage your National Grid account, and go paperless with doxo. Connect with National Grid to pay your bill online, view and save your National Grid bill online, and with the doxo mobile app.
What payment options does National Grid offer in Massachusetts?
National Grid in Massachusetts offers various payment options, including online payment, automatic account debit, mail-in, and pay-in-person at authorized payment agent outlets. The new credit and debit card payment offerings expand this array of options.
Does National Grid offer energy choice in Massachusetts?
National Grid customers in Massachusetts have the benefit of Energy Choice, which allows them to compare electricity rates and potentially pay less than their neighbors for electricity. This can lead to savings on their bills.
Will National Grid ask for my account number?
Scammers may ask for your account number, but National Grid representatives never will Moving? Pay your bill, report outages and gas emergencies, and find useful energy saving and safety tips.
How do I pay my energy bill?
It’s easy as 1-2-3 to pay with a savings or checking account, credit card, or set up automatic payments. Track your energy usage and get tips to save energy and money. Update your contact information and manage your billing and payment options. Less paper. More Convenience. Get the same bill you’re use to, now delivered right to your inbox.
When will National Grid reopen?
Regular business operations will resume on August 19, 2024. As always, we’ll continue to respond to gas and electric outages and emergencies 24 hours a day. Thank you for your patience and understanding. We’ve seen an increase in reports of utility imposter scams Scammers may ask for your account number, but National Grid representatives never will