How to Pay Your National Grid Electric Bill by Phone

Paying your monthly National Grid electric bill quickly and easily over the phone is a convenient option for customers. National Grid offers an automated phone payment system as well as customer service agents to assist with taking payments

This guide will provide the National Grid electric bill pay phone numbers and walk through the steps to pay by phone, check payment history, set up recurring payments, and get billing help from a representative.

Overview of National Grid

National Grid is an electric and gas utility company serving customers across New York, Massachusetts, and Rhode Island.

Key facts about National Grid

• Provides electricity to approximately 3.3 million customers

• Serves around 34 million natural gas customers

• Offers residential and business accounts

• Provides services in New York, Massachusetts, Rhode Island

• 24/7 customer service support

• Range of payment options: online, phone, mail, in person

National Grid Electric Bill Pay Phone Numbers

To pay your National Grid electric bill by phone, call one of the following toll-free numbers:

New York

• Automated Payments: 1-800-930-5003

• Speak to Agent: 1-800-642-4272

Massachusetts

• Automated Payments: 1-866-315-2496

• Speak to Agent: 1-800-322-3223

Rhode Island

• Automated Payments: 1-800-232-4739

• Speak to Agent: 1-800-322-3223

Avoid service interruptions and late fees by paying on time. National Grid customer service agents are available 24/7 if you need assistance paying your electric bill.

Using the Automated Phone System

For quick, convenient payments, National Grid offers an automated phone system with the following features:

• Check Account Balance – Enter your account number to hear outstanding balance

• Make a Payment – Follow prompts to pay current bill with debit/credit card

• Check Payment History – Review recent payments and account activity

• Set Up Recurring Payments – Arrange recurring monthly payments

• Request Extension – Ask for a due date extension in qualifying situations

• Get Payment Help – Learn about bill assistance programs

The automated system is available anytime to pay, check your account, or set up recurring bill payments.

Speaking with a Live Agent

For billing help or to make a payment, National Grid customer service agents are ready to assist you:

• Explain charges and services on your bill

• Take a one-time payment by credit/debit card or e-check

• Establish recurring monthly payments

• Review payment history and account status

• Arrange payment plans for past due balances

• Discuss bill assistance and financial hardship programs

• Set up new electric service accounts

• Answer questions about rates, meters, and usage

Live customer service is available 24 hours a day, 7 days a week. There is no fee for speaking with an agent.

What Information is Needed to Pay by Phone

To pay your National Grid electric bill by phone, either through the automated system or by agent, have these details handy:

• Account number

• Service address

• Name on the account

• Amount owed

• Credit/debit card or bank account information

You can find your account number and current balance on your National Grid electric bill or by logging into your online account.

Payment Confirmation and Receipt

Whether you use the automated phone system or speak with an agent, you will receive a confirmation number for any phone payment made. Keep this number for your records.

A payment receipt will also be emailed or mailed to you. Your account will be updated with the payment details within 1 business day.

Avoid Late Fees and Service Disruption

Pay your National Grid electric bill on time every month to avoid penalties. Late fees range from $10-$100 depending on your account history and outstanding balance.

If your bill remains unpaid for multiple billing cycles, your electric service may be disconnected. Make paying your National Grid bill on time each month a priority to prevent service interruptions.

Set Up Recurring Payments

For worry-free bill payments, enroll in recurring monthly payments through National Grid’s automated phone system. This will automatically pay your electric bill each month on a set date from your bank account or credit card.

Recurring phone payments ensure your bill is paid on time without having to remember to manually make each payment. It provides convenience and peace of mind.

Get Billing and Payment Support

The National Grid customer service team is available 24/7 to help with any billing or payment questions:

• Online chat at www.nationalgridus.com
• Email support at [email protected]
• Contact form on National Grid website
• Call 1-800-322-3223 to speak with a representative

From account issues to payment arrangements to financial assistance programs, National Grid’s customer support has you covered.

Paying your monthly electric bill by phone is fast, easy, and convenient with National Grid’s automated and live phone payment options. Call anytime day or night to check your account, make a payment, set up recurring billing, and get personalized support from customer service agents.