Simplifying Medical Bill Payments with My Wake Health

Handling medical bills can be confusing and stressful. With different billing systems, portals, and policies depending on your provider, keeping track of what you owe and how to pay it is a headache. However, if you receive care from Wake Health, there is a convenient online system called My Wake Health that can simplify the process. In this comprehensive guide, we’ll walk through everything you need to know about using My Wake Health to pay your medical bills.

Overview of My Wake Health for Bill Pay

My Wake Health is an online patient portal used by Atrium Health Wake Forest Baptist locations and facilities. It allows you to view your medical records, test results, appointment information, and billing statements in one convenient place. Within My Wake Health, you can pay any outstanding balances through the integrated bill pay feature.

There are a few key things to understand about using My Wake Health Bill Pay

• It can be used to pay bills for dates of service before March 2, 2024. After this date, MyAtriumHealth becomes the new patient portal.

• You don’t need an account to pay bills. The “Pay as Guest” option allows you to pay without logging in.

• It accepts all major credit cards, debit cards, HSA/FSA cards, money orders, personal checks and cash.

• Bills can still be paid by phone, mail, or in person if you prefer.

• Your billing statements will have a new consolidated look going forward.

• Account access and information will transition to MyAtriumHealth starting June 2024.

As you can see, My Wake Health aims to provide a variety of flexible payment options while also streamlining your overall billing experience.

Step-by-Step Guide to Paying Your Bill

Here is a step-by-step walkthrough of how to use My Wake Health bill pay, whether you want to pay as a guest or log into your account:

Pay as Guest

1. Go to the My Wake Health Pay as Guest page: https://www.mywakehealth.org/mychart/billing/guestpay/payasguest

2. Enter your account number and invoice number from your billing statement. These are required to look up your balance.

3. Select the balance you want to pay. You can pay the entire Outstanding Balance, the Minimum Due, or a Partial Payment amount that you specify.

4. Enter your payer information including name, address, phone number, and email address.

5. Enter your payment information. You can pay with a credit/debit card, HSA/FSA card, money order, or check.

6. Review the payment details and click “Pay” to complete the transaction.

7. You will receive a payment confirmation email with a receipt.

Pay as a Logged-In User

1. Go to the MyAtriumHealth login page: https://my.atriumhealth.org/MyAtriumHealth/Authentication/Login

2. Enter your MyAtriumHealth username and password and click “Sign In”.

3. On the home screen, click on the Billing tab.

4. Select the account you want to pay from the list of balances shown.

5. Choose the Pay Now button for the relevant account balance.

6. Enter the payment amount and complete the payment details.

7. Review and submit the payment.

8. You will receive a confirmation email with a receipt.

The main difference when paying as a logged-in user is the ability to view and manage all your outstanding balances from one screen.

Key Details on Balance Billing

When paying your bill through My Wake Health, there are some important details to understand:

• The “guarantor” listed is the person responsible for paying the balance. This is typically the primary account holder.

• A “visit account” refers to the charges for a specific visit or instance of care. You may have multiple visit accounts that make up your total balance.

• Bills are due by the date listed on your statement. Pay promptly to avoid late fees or interest charges.

• You can call Wake Health billing services if you have any questions about your statement or balance.

Knowing these key terms and policies helps avoid confusion when managing your Wake Health bills.

Answering Common My Wake Health Bill Pay Questions

For first-time users, several common questions come up when getting started with My Wake Health bill pay:

What is the deadline for paying my bill online?

• There is no specific deadline for online bill pay. However, your payment must be received by the due date listed on your statement to avoid late fees. Make sure to pay 1-2 business days before the due date to ensure on-time processing.

Can I set up recurring payments or auto-pay?

• Unfortunately, auto-pay and saved payment methods are not available through the My Wake Health bill pay system currently. You have to log in and manually make each payment.

What if I didn’t receive a billing statement?

• You can call Wake Health billing services to request a copy of your statement if it appears to be missing. You can also view your balance and account activity when logged into MyAtriumHealth.

What is the difference between Minimum Due and Outstanding Balance?

• Minimum Due is the smallest amount that must be paid by the due date to keep your account in good standing. Outstanding Balance is the full total unpaid amount currently due.

What do I do if I think my bill is wrong?

• If you find any discrepancies or errors on your statement, contact Wake Health billing services right away to dispute the charges and have your account reviewed.

How do I get a receipt for my payment?

• A receipt will automatically be emailed to you upon completing a payment through My Wake Health bill pay. If you paid by other means, call billing services to request a receipt.

Hopefully these tips help explain the My Wake Health billing and payment process. Reach out to the Wake Health billing department if you need any additional assistance managing your medical bills. With the right information, you can easily keep on top of payments and account activity.