Having to pay medical bills can be stressful, but Holy Cross Health aims to make the process as smooth as possible for patients. This guide will explain the various ways you can pay your medical bills with Holy Cross Health.
Overview of Holy Cross Health
Holy Cross Health is a Catholic not-for-profit health system serving Montgomery County and surrounding areas in Maryland. It operates Holy Cross Hospital in Silver Spring and Holy Cross Germantown Hospital.
Holy Cross Health offers a wide range of medical services including an emergency department, cancer care, heart care, orthopedics, women’s health, and more The health system has over 3,500 employees committed to delivering compassionate, quality care
Understanding Your Holy Cross Medical Bill
After receiving care from Holy Cross Health, you will get a bill in the mail or accessible through your online patient portal. This bill will list out the charges for each service provided during your visit or hospital stay.
Your bill may include charges for
- Room and board fees if admitted to the hospital
- Lab tests, imaging scans, procedures
- Medications, medical supplies
- Professional fees for physicians and specialists
The bill will also indicate how much your insurance has paid if you provided your insurance information. You will be responsible for paying any remaining balance after insurance payments.
If you have questions about what you are being charged for, contact the Holy Cross billing department for clarification.
Ways to Pay Your Holy Cross Medical Bill
Holy Cross Health offers several convenient payment options:
Pay Online
The easiest way to pay is through the online bill pay system. You can make secure credit/debit card or bank account payments on your computer or mobile device.
- Go to holycrosshealth.org/manage-your-bill
- Sign into your account or set one up
- Select the bill you want to pay and enter payment details
Online payments post instantly to your account for fast processing.
Pay by Phone
Call the Holy Cross billing department at 833-961-2458 to make a payment over the phone. You can pay using a credit/debit card or electronic check.
Pay by Mail
Mail your payment to the address listed on your printed statement. Be sure to include your account number on the check or money order. Allow 5-7 business days for mailed payments to process.
Pay in Person
Visit the cashier’s office at Holy Cross Hospital or any outpatient center to pay your bill in person with cash, check, credit/debit card, or money order.
Payment Plan Options
If you cannot pay your full balance due, Holy Cross offers payment plans to split costs into smaller, more manageable payments over time. Payment plans allow you to pay as little as $25 a month.
Call the billing department to discuss setting up a monthly payment plan that meets your budget.
Financial Assistance for Medical Bills
Holy Cross Health has a financial assistance program that provides discounted or free care if you meet income requirements. Depending on your family size and income, you may qualify for a full or partial discount on your medical bills.
To apply for financial assistance:
- Download and complete the financial assistance application
- Gather income documentation like pay stubs or tax returns
- Submit paperwork to Holy Cross for review
You can also speak to a financial counselor at the hospital for help applying. Financial assistance can cover past, current, and future medical bills from Holy Cross.
Tips for Managing Medical Bills
- Carefully review each bill and verify charges are accurate
- Contact your insurance if a bill seems too high or charges are denied
- Pay bills on time to avoid late fees or collection actions
- Inform Holy Cross immediately if you cannot afford to pay
- Keep records of bills paid and any correspondence
Ask Billing Questions
If you have any questions about your Holy Cross medical bills or need help understanding your charges, reach out to the billing department:
- Phone: 833-961-2458
- Email: [email protected]
- Address: Holy Cross Health, Attn: Customer Service, 1500 Forest Glen Rd., Silver Spring, MD 20910
The Holy Cross billing team is available Monday-Friday (except holidays) from 9am to 5pm EST to answer your medical billing inquiries and help guide you through the payment process.
With multiple payment options, financial assistance programs, and helpful billing staff, Holy Cross Health makes it easier for patients to manage healthcare expenses. Stay in touch with their team to pay your medical bills in a way that works with your financial situation.
We Support Price Transparency
For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients. Click here for our Price Estimates page.
Hospital charges vary based on the type of care provided. The price can differ from patient to patient for the same services. The price will be different for complications or different treatments for the patients personal health condition. Patients also may qualify for financial assistance. Please contact our Pricing Department at 954-542-0277 Option 2 for a price estimate for a Hospital service or to find out if you qualify for financial assistance. To help expedite your request to obtain an estimate, when calling please provide us with the following: Name, Address, Date of Birth, Insurance Name and ID number, all CPT codes for any testing and ICD-10 or diagnosis codes.
For information about hospital quality and prices, see:
- MissionToCare.org
- The Consumers Guide to Understanding Healthcare Prices
- FloridaHealthPriceFinder | The service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services. Actual costs will be based on services actually provided to the patient.
Patients are also encouraged to contact members of their care team (e.g., your doctor(s) and other health care providers at the Hospital) to ask:
- for a personalized estimate of the cost of the services they will provide;
- how and when you may be billed for their services; and
- whether your care team participates with your insurance plan
The Hospital contracts with the following independent healthcare practitioner groups to provide services to patients at the Hospital who may bill Patients separately for their services:
- Radiology Services – South Florida Medical Imaging, P.A.; 2929 E. Commercial Blvd., #600, Fort Lauderdale, FL 33308 Phone: (954) 636-2290
- Hospitalist Services – Sound Inpatient Physicians, Inc.; P.O. Box 743522, Los Angeles, CA 90074-3522; Phone: (866) 765-0513
- Surgical First Assist Services – Florida Practitioners, LLC, d/b/a AP Health, 1995 E. Oakland Park Blvd., Suite 310, Fort Lauderdale, FL 33306; Phone: (866) 996-8011
- Emergency Room Physicians – Holy Cross Emergency Room Physicians, P.A. c/o Ventra Health (800) 833-9986 or (904) 346-3088
When working with your insurance company, we encourage you to:
- Call your insurance provider prior to hospital admission, test or doctors visit. (Patients may receive a separate bill from other providers (i.e. Radiologists, Anesthesiologists) and those providers may or may not participate in the same health plans as the hospital. Consumers are encouraged to contact their provider to determine health plan participation.)
- Have your insurance card ready with plan/provider/member ID number and the name and/or type of plan (HMO, PPO, etc.).
- Verify that Holy Cross Hospital and the Holy Cross Medical Group are “in-network.”
- If your plan is an “Exchange Plan,” ask the insurer if Holy Cross participates in the plan.
- If we are not in your plan, ask if your benefit plan has “out-of-network” benefits, and what are the out-of-network copayments or coinsurance.
- Share with them the date of scheduled service, if booked.
- Share the name of the procedure to be performed.
Holy Cross Hospital makes an effort to contract with most insurance companies to help keep out-of-pocket expenses to a minimum for all individuals and families. Holy Cross Hospital works with most major insurance plans, such as Medicare, Medicaid, and many commercial HMO and PPO plans. Please refer to your insurance plan booklet or contact your insurance company to verify the participation of Holy Cross Hospital and its subsidiaries. The plans listed below are accepted either by the Hospital, Medical Group and/or the Outpatient Surgery Center.
Guides to Accepted Health Plans
No Surprises Act – Balance Billing Protections
The No Surprises Act protects patients from large and unexpected surprise bills for out-of-network emergencies and certain non-emergency services provided in in-network health care facilities. Learn more | Aprende más (PDF 99KB)
Why Did I Get This Medical Bill or Why Was My Medical Claim Denied?
Can I pay my Holy Cross hospital bill online?
If you have a bill from our legacy system (dated prior to October 31, 2022) and would like to pay online, please take a moment to verify whether you have a Holy Cross Hospital bill or a Holy Cross Medical Group bill for a visit to your physician’s office. What bill are you trying to pay?
How do I contact Holy Cross Hospital if I have billing questions?
Pay My Bill Have Billing Questions? For questions concerning your bills obtained during a Holy Cross Hospital visit, you may e-mail your billing questions to our Central Business Office at [email protected] or call 1-833-961-2452 to speak to a representative in our Patient Financial Services Department.
What payment methods does Holy Cross Health accept?
Holy Cross Health has enhanced our billing systems to offer you an easy and secure method of paying your bills, including online and by mail. We accept Visa, Mastercard, Discover and American Express. For your convenience, all patient bills can be paid through our new patient portal, MyChart.
How do I contact Holycross health?
If you have questions about your bill, customer service representatives are available to answer your questions Monday through Friday, 9 a.m. to 5 p.m. Eastern Time (8 a.m. to 4 p.m. Central Time) at 833-961-2458 or [email protected]. Pay your bill online or learn how to make payment arrangements.
Does Holy Cross health offer financial assistance?
Holy Cross Health’s financial assistance program offers free or discounted services to patients who qualify. Applications and information are available online or through the financial counselors, cashiers, and inpatient registration areas. Learn more about Holy Cross Health’s Financial Assistance Program.
Where can I get my Holy Cross health records?
You can now get your Holy Cross Health hospital records, doctor notes and test results from any of our facilities or 100+ Holy Cross Medical Group providers all in the same portal—Trinity Health MyChart. We are a member of Trinity Health, one of the nation’s largest Catholic health systems.