If you live in North Platte, Nebraska, chances are you receive your electricity water and other utilities from Municipal Light and Water. This city-owned utility provider delivers reliable service to local homes and businesses.
Of course to keep your utilities turned on you need to pay your Municipal Light and Water bill regularly and on time. Here is a comprehensive guide to paying your Municipal Light and Water bill using the available online, in-person, phone, and mail options.
Online Bill Pay with eCare
The easiest way to pay your Municipal Light and Water bill is through the online eCare portal. eCare allows you to:
- View your current bill
- See payment history
- Make a one-time payment
- Set up recurring payments
- Go paperless with e-bills
- Monitor usage
- And more!
To pay online, you first need to create an eCare account. Here are the steps:
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Click “Register” below the login fields.
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Enter your account number, name, email address, and create a password.
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Agree to the terms and click “Register.”
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Check your email for a confirmation link to activate your account.
Once registered, you can log into eCare anytime to view or pay your bill. Accepted payment methods include credit card, debit card, and e-check. Payments post instantly so your account stays in good standing.
Pay by Phone
If you prefer to speak to a representative, you can pay your Municipal Light and Water bill by calling 308-535-6740.
Have your account number, balance due, and payment information ready when you call. The utility accepts payments by credit card, debit card, and e-check over the phone.
The Customer Service team is available Monday – Friday from 8am – 5pm Central Time to take payments and answer billing questions.
Pay In-Person
To make an in-person bill payment, visit the Municipal Light and Water office located at:
201 W 3rd Street
North Platte, NE 69101
Office hours are Monday – Friday from 8am – 5pm. You can pay using cash, check, money order, or credit/debit card.
The office also has two 24/7 drop boxes where you can leave a payment when the office is closed. One box is near the front door and the other is at the drive-thru area.
Pay by Mail
Mail your Municipal Light and Water payment to:
Municipal Light and Water
PO Box 490
North Platte, NE 69103
Include your payment stub and check or money order. Do not mail cash.
Allow 5-7 business days for mailed payments to post to your account. Pay attention to the due date on your bill and mail early to avoid late fees.
Manage Your Municipal Light and Water Account
In addition to making payments, you can use eCare or contact Customer Service to:
- Check your balance
- View billing history
- Update account information
- Set up autopay
- Request payment extensions
- Report service issues
- And more!
eCare makes account management quick and easy without having to call or visit an office.
Avoid Late Fees and Service Disruption
To prevent paying late fees and having your utilities disconnected, pay your Municipal Light and Water bill in full and on time each month. Accounts with past due balances incur late fees and face service interruption if the balance remains unpaid.
If you anticipate having trouble paying on time, call Customer Service as soon as possible to discuss payment plan options. They can often work with customers facing financial hardships.
Municipal Light and Water Provides Reliable Service
As a public utility owned by the City of North Platte, Municipal Light and Water takes pride in serving local residents and businesses. Paying your bill promptly ensures you continue receiving their reliable electric, water, sewer, and solid waste services.
Use eCare for quick and easy online payments or take advantage of the in-person, phone, and mail options. Keep your Municipal Light and Water account up-to-date to avoid fees and disruption. Contact Customer Service if you ever have questions about your bill or available payment assistance programs.
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