Mountaineer Gas provides natural gas service to over 200,000 residential, commercial, and industrial customers across 50 counties in West Virginia. As a Mountaineer Gas customer, you have the responsibility of paying your gas bill on time each month to avoid service interruption.
While Mountaineer Gas offers several payment options like online, in person, by mail, etc., paying your gas bill by phone is one of the quickest and most convenient methods. In this comprehensive guide, we’ll explain everything you need to know about paying your Mountaineer Gas bill over the phone.
Overview of Mountaineer Gas Billing
Let’s first go over some key points about Mountaineer Gas billing and payments
- Bills are sent out monthly and the due date is shown on your statement
- If payment is late, a late fee up to 1.5% may be charged
- Multiple payment options available including phone, online, mail, auto-pay
- Accounts can be set up on budget billing to pay a fixed amount each month
Review your Mountaineer Gas bill carefully each month and pay the full amount due by the due date to avoid any late fees or service disruption.
Pay by Phone with a Mountaineer Gas Agent
To pay your Mountaineer Gas bill over the phone simply
- Call Mountaineer Gas at 1-800-834-2070
- Speak with a customer service agent
- Provide your Mountaineer Gas account number
- Provide payment information (checking account, credit/debit card, etc.)
- Payment will be processed during the call
This phone payment option allows you to make a one-time payment whenever needed. The call typically takes 5-10 minutes depending on any account questions you may have.
What Information is Needed for Phone Payment?
When calling to pay your Mountaineer Gas bill. make sure to have the following handy
- Your account number
- Service address
- Payment amount due
- Credit/debit card or checking account info
Providing this information will allow the agent to quickly pull up your account and process the payment during the call without any hassle.
Pay by Phone Payment Methods
Mountaineer Gas accepts the following payment methods over the phone:
- Debit card
- Credit card (Visa, MasterCard, Discover, American Express)
- Electronic check payment (bank account number and routing number)
Have your payment information ready before calling for the quickest experience paying your gas bill by phone.
Verify Payment Details with the Agent
During the phone payment process, the agent will verify your payment details including:
- Account number
- Service address
- Payment amount
- Payment method and details
This information will be read back to you – confirm everything is correct before the payment is processed to avoid any errors.
Get Payment Confirmation Number
Once the phone payment goes through, request a confirmation or reference number from the Mountaineer Gas agent. Save this number along with the date and details of the payment for your records in case you need to reference the payment in the future.
Avoid Late Fees and Service Disruption
Paying your gas bill after the due date can result in a late payment fee up to 1.5% of the balance due. If the account remains unpaid, Mountaineer Gas may proceed with service disconnection. Stay on top of your balance each month and call to pay quickly if ever at risk of paying late.
Set Up Recurring Pay-by-Phone Payments
For convenience, Mountaineer Gas can set up recurring monthly payments over the phone from your credit card or bank account. Call them to enroll in recurring pay-by-phone payments if you prefer not to pay online or by mail each month.
Phone Payment FAQs
Here are answers to some frequently asked questions about paying your Mountaineer Gas bill by phone:
Is there a fee to pay by phone?
No, there is no fee to pay your gas bill by phone using debit/credit card or bank account payment.
When will the payment reflect on my account?
Phone payments are typically applied to your account within 1 business day.
Can I set up a payment plan by phone?
Yes, Mountaineer Gas agents can set up payment plans with your consent if you cannot pay the full balance.
What if I lost my account number?
Agents can look up your account with your name, address and phone number on file.
Contact Mountaineer Gas for Bill Pay Support
If you ever have any trouble paying your gas bill by phone or have account and payment questions, reach out to Mountaineer Gas customer support:
Phone: 1-800-834-2070
The friendly agents are available to assist Mon-Fri 7:30am-6pm.
Conclusion: Paying Gas Bill by Phone is Quick & Easy
Q: How do I get gas service turned on?
Call toll-free at 1-800-834-2070 between 7:00 AM and 6:00 PM, Monday through Friday, except holidays and a Customer Service associate will assist you.
When you call, be prepared to provide the physical address of the meter location, your mailing address and a time when someone can be present for our service personnel to turn on the gas. Service orders are worked Monday through Friday, excluding holidays, and we need at least one business days notice to schedule an order.
Q: What is Natural Gas?
Natural gas is a fossil fuel called methane – a flammable gas formed deep in the earth. It is naturally odorless and colorless. A chemical called mercaptan is added to natural gas by utility companies – this chemical gives natural gas an odor similar to rotten eggs. The presence of this odor means there is a gas leak.
Like all fuels, natural gas requires the proper amount of oxygen to burn. When burning efficiently, a natural gas flame is blue in color. Any other color, such as orange, is a sign to contact a qualified heating and repair person. Incomplete combustion can produce carbon monoxide gas.
When used properly, natural gas is a safe, reliable, and efficient source for your business energy needs