Paying your monthly electric bill can be a hassle – searching for the bill, writing a check, buying stamps, mailing it out, hoping it arrives on time. But it doesn’t have to be! Moon Lake Electric offers a variety of convenient bill pay options to make paying your bill quick, easy and stress-free.
As a member-owned electric cooperative serving parts of Utah and Colorado, Moon Lake Electric aims to provide excellent service to its members. That includes offering multiple ways to pay your bill that fit your lifestyle and preferences.
Online Bill Pay
The easiest way to pay your Moon Lake Electric bill is online through SmartHub. You can set up an account on SmartHub through the Moon Lake Electric website or mobile app. Once your account is created, you can:
- View your current bill and payment history
- Make a one-time payment on your account
- Set up recurring payments to be drafted from your bank account or charged to your credit card
Online payments through SmartHub can be made 24/7 You don’t need to worry about checks getting lost in the mail or waiting for the office to open – just log in anytime and pay your bill!
SmartHub also allows you to go paperless by opting out of mailed paper bills You’ll get an email notification when your bill is ready to view and pay online This cuts down on clutter and helps the environment too,
Pay By Phone
If you prefer to speak to a real person, Moon Lake Electric’s customer service team is available by phone Monday-Friday from 8AM-5PM Call toll-free anytime during business hours and a representative can take your payment over the phone.
They’ll just need your account number and details of the payment you want to make. You can pay by debit/credit card or electronic check over the phone. It’s fast, easy, and takes just a few minutes.
Pay By Mail
For members who don’t have internet access or prefer not to pay online, Moon Lake Electric still offers payment by physical check or money order by mail.
You’ll receive a monthly paper bill in the mail. Simply write a check for the amount due, place it in the return envelope provided, and drop it in the mailbox. As long as it’s postmarked by the due date, your payment will be applied to your account.
Paying by mail does take a few days for delivery time. Be sure to mail your payment 1-2 weeks before the due date to ensure it arrives on time. Late payments may incur a fee.
Pay In Person
You can also pay your Moon Lake Electric bill in person at one of their local offices. Offices are located in:
- Duchesne, UT
- Roosevelt, UT
- Rangely, CO
Offices are open Monday-Friday from 8AM-5PM for walk-in bill payments. You can pay by cash, check or money order. Credit/debit cards are also accepted.
Paying in person is convenient if you happen to be near one of the offices running errands. No need to make a special trip – just stop by and pay!
Payment Options At A Glance
To recap your Moon Lake Electric bill payment options:
- Online – Pay anytime 24/7 through SmartHub
- Phone – Call during business hours to pay
- Mail – Send check/money order via USPS
- In Person – Visit a local office during business hours
Choose the option that fits your schedule and preferences. Moon Lake Electric offers secure payment processing and top-notch customer service with every payment method.
Auto Pay – Set It and Forget It
The easiest way to ensure your bill gets paid on time every month is to enroll in Auto Pay. This recurring payment program automatically drafts the amount due from your bank account or charges it to your credit card on the due date each month.
Once Auto Pay is set up, you don’t have to do anything – the payment happens automatically. You can still log in to view your monthly bill and see the details of the upcoming automated payment.
Auto Pay gives you peace of mind knowing your electric bill is always paid on time. You’ll avoid late fees and service interruptions.
To enroll in Auto Pay, just complete a simple authorization form online or contact Moon Lake Electric’s billing department for assistance. Provide your preferred payment method and authorization to draft payments, and you’re all set!
Budget Billing – Consistent Payments
Budget Billing from Moon Lake Electric helps you plan by making your monthly power bill payment predictable year-round. This program averages your electric usage over the past 12 months to calculate a consistent monthly payment amount.
Instead of seasonal spikes in your bill amount, you’ll pay the same pre-determined amount each month based on your average usage. This makes budgeting easier, so there are no big bill surprises during high usage times.
Budget Billing smooths out payments across the year into a predictable, fixed monthly payment. To enroll, contact Moon Lake Electric and request to start Budget Billing. It’s available from April 1-July 31 each year.
Payment Assistance Programs
If you’re struggling to pay your electric bill, Moon Lake Electric offers programs to help qualified low-income households. These include:
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Energy Assistance Program – Helps pay a portion of your electric bill based on income level and household size. Apply through local assistance agencies.
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Project Care – Collects member donations and disburses funds to help pay electric bills for those facing financial hardship.
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Payment Arrangements – Set up a customized payment plan to pay your past due balance over time.
Don’t ignore a past due bill – contact Moon Lake Electric as soon as possible to learn about payment assistance options. Communicating early can help avoid disconnection.
Keeping the Lights On Just Got Easier
As a member-owned electric cooperative, Moon Lake Electric works to provide exceptional service tailored to you. The variety of bill payment options makes paying your monthly bill quick, convenient, and hassle-free.
Choose the payment method that works best for your needs: online, phone, mail, auto pay, or in person. And take advantage of programs like Budget Billing for predictable payments. Moon Lake Electric is committed to simplifying and streamlining your bill paying experience.
So next time your electric bill arrives, don’t stress – paying it is now a breeze! Use one of Moon Lake Electric’s convenient payment options to pay your bill and keep the lights on with ease.
Register Your Account (Web)
Both platforms are part of Moon Lake Electric Association, Inc.âs online account management system for members. The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information. Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages. The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from Moon Lake Electric Association, Inc. about your monthly bill being ready to pay online, your account number is provided in that email. You can also call Moon Lake Electric Association, Inc. at (435) 722-5400 for assistance. *** OR *** Your new account number will be listed on your latest bill. You can also look it up here. (Note: You will need your Customer Number, which you can find on your last bill.) NOTE: If you use online banking to pay your bill, we encourage you to ensure your financial institution has the updated account number. Downloads:
Members can sign up for SmartHub via the login page. To create a new online account, click âNew User? Sign up to access our Self Service siteâ on the login page for SmartHub. ââResidential members will need to have their account number on hand before starting this process. ââCommercial members will need to have the tax ID number for their business. After clicking on the âNew Userâ button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account. To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password. What happens if my temporary password doesnât work and/or Iâm locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you dont see the temporary password email. Downloads:
Visit the Apple App Store or Google Play on your phone or tablet and search for âSmartHub.â Select our free and secure app to begin the download process. If you have already registered via the web portal, you will be able to log into the app immediately. If you havent registered yet, follow the instructions below. Members can sign up for SmartHub via the login page. To create a new online account, click âNew User? Sign up to access our Self Service siteâ on the login page for SmartHub. ââResidential members will need to have their account number on hand before starting this process. ââCommercial members will need to have the tax ID number for their business. After clicking on the âNew Userâ button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account. To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password. What happens if my temporary password doesnât work and/or Iâm locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you dont see the temporary password email. Downloads:
By default, when signing up with SmartHub, you are automatically enrolled in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail. Heres how to change your preference to participate in paperless billing: On the website: ââClick on My Profile ââClick on Update My Paperless Settings. ââYou can then choose your preference by selecting On or Off for paperless billing On the app: ââSelect Settings ââSelect Paperless Bill Settings ââThen, you can select On or Off for paperless billing
Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to update your notifications preferences. ââLog in to your SmartHub account ââClick on “Notifications” ââClick Manage Contacts to add or change email address and phone numbers ââAdd email address or phone number ââEnter verification code to activate ââClick on Manage Notifications to update/change SMS and email alerts To register on SmartHub, please visit SmartHub Registration. *If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address. Once you have your text and/or email addresses set up, do the following: ââClick Notifications ââManage Notifications ââBilling or Service or Usage ââSelect Text Message and/or E-mail options
ââLog in to SmartHub. ââClick Notifications ââManage Notifications ââBilling or Service or Usage ââSelect Text Message and/or E-mail options
Auto Pay is a convenient option to pay your bill each month. Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize Moon Lake Electric Association, Inc. to withdraw funds from your selected account to pay your monthly bill on the due date. No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so. IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your bill and mail to:
Moon Lake Electric Association, Inc. PO Box 337 Roosevelt, UT 84066
First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay. On the website: ââClick on Billing & Payments ââClick on Auto Pay Program on the sidebar ââClick on Sign Up for Auto Pay ââAccept the Terms and Conditions then follow the instructions. On the app: ââSelect Pay My Bill ââSelect Auto Pay Program ââFollow the instructions above.
You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, youâll be required to provide a stored payment account to pay your Moon Lake Electric Association, Inc. bill. On the website: ââClick My Profile ââClick on Manage My Stored Payment Accounts ââFollow the instructions to provide a bank account or card information. ââYou can add multiple bank accounts and cards under your stored payment accounts. On the app: ââSelect Pay My Bill ââSelect Stored Payment Accounts ââSelect Add a Payment Method ââSelect which type of card or bank account information you will provide ââFollow the instructions to provide a bank account or card information.
Getting Started with SmartHub is as Easy as 1-2-3!
As you work down this page, youll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Welcome to Moon Lake Electric Association
How do I pay my Moon Lake electric bill?
These payments can be made by phone, online, by mobile app, or through an automatic credit card draft on the bill’s due date each month. You can apply money to someone else’s account using the pay now button if you know the persons name and Moon Lake Electric account number.
Where can I Find my Moon Lake electric account number?
You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from Moon Lake Electric Association, Inc. about your monthly bill being ready to pay online, your account number is provided in that email.
How do I pay someone else’s Moon Lake electric account?
You can apply money to someone else’s account using the pay now button if you know the persons name and Moon Lake Electric account number. If you don’t know the account number you can contact a Moon Lake Electric Office to make a payment on someone else’s account.
How do I buy a Moon Lake electric gift certificate?
Gift Certificates can be purchased in any denomination and can be used to pay any Moon Lake Electric bill. Certificates are personalized in the name of the recipient and can be given anonymously, if desired. To purchase a gift certificate, call any of the Moon Lake Electric offices. The Official Moon Lake Electric Association Inc. home page.
How do I contact Moon Lake Electric Association?
Simply look up Moon Lake Electric Association on Facebook and give us a Follow/Like! If you need assistance or have any questions, please don’t hesitate to contact us. Our service representatives are available Monday-Thursday from 7 AM to 5:30 PM and can be reached at 435-722-5400. We would be happy to help you in any way we can.
What is Moon Lake Electric Association’s online account management system?
Both platforms are part of Moon Lake Electric Association, Inc.’s online account management system for members. The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information.