How to Pay Your Montgomery Water Works Bill

Having access to clean, reliable drinking water is something most of us take for granted. But ensuring uninterrupted service requires customers to pay their water bills on time each month. This article provides a comprehensive guide on how to pay your Montgomery Water Works bill using the available online and offline options.

Getting Started – Locate Your Account Number

The first step to paying your bill is locating your Montgomery Water Works account number. This is a 10 digit number that can be found on the top right corner of your paper bill or by logging into your online account. Having this number handy makes paying your bill much quicker, whether you use the automated phone system, pay online, or visit in person. Never throw away a bill before documenting your account number.

Pay Online

The easiest and most convenient way to pay your water bill is through Montgomery Water Works’ online payment system at webpaymwwssbcom. With online bill pay you can securely pay by credit/debit card or electronic check 24/7. Here’s how it works

• Visit webpay.mwwssb.com and select “Pay Your Water Bill”

• Enter your 10 digit account number and 4 digit PIN

• Select whether you want to make a one-time payment or set up recurring payments

• Enter your payment information and submit

Online payments are processed immediately, so you can have peace of mind knowing your bill is paid. You’ll receive an emailed receipt for your records. Sign up for recurring payments to eliminate late fees and service interruptions.

Pay by Phone

To pay your water bill over the phone using an automated system, call 334-625-2100. You’ll need to have your account number and PIN handy. Then simply follow the prompts to enter your payment info.

Phone payments can be made 24 hours a day using Visa, Mastercard, Discover or electronic check. A $1.50 service fee applies to debit/credit card payments.

Speaking to a customer service representative is also an option at 334-206-1600 during normal business hours.

Pay by Mail

Paying your Montgomery Water Works bill through the mail is easy and doesn’t require a stamp. Simply:

• Fill out the payment stub from your latest bill

• Write a check or money order payable to Montgomery Water Works

• Insert it into the return envelope provided with your bill

• Drop the envelope in any USPS mailbox

Mailed payments take 5-7 days to process so make sure to send them in a few days before your due date Cash cannot be accepted by mail – use a check or money order only.

Pay in Person

You can pay your water bill in-person at Montgomery Water Works Headquarters:

Address: 207 Coosa St, Montgomery, AL 36104

Hours: Monday-Friday 8:00am–4:30pm

In-person payments can be made by cash, check, money order, or credit/debit card. Debit/credit card payments incur a small service fee.

Headquarters has a convenient drive-up window where you can pay without getting out of your vehicle. Just drive up and let the clerk know you are there to pay your water bill.

Automatic Bank Draft

For hassle-free bill payment, consider enrolling in automatic bank drafts. This automatically withdraws the amount due each month directly from your checking or savings account.

To start bank drafts:

• Download the authorization form from the Montgomery Water Works website
• Fill out the form completely and include a voided check
• Mail everything to the address on the form

Bank drafts occur on the 10th of each month. You’ll still receive a paper bill showing the amount set to draft. Let Montgomery Water Works know immediately if you switch bank accounts.

Understand Your Bill & Water Usage

Now that you know the different payment options, let’s make sure you understand what’s on your Montgomery Water Works bill:

• Service period: Shows the date range your usage is being billed for, typically 30 days.

• Account number: Needed whenever you pay your bill or call customer service.

• Meter readings: Shows how much water you used based on your meter. Usage is measured in CCF (100 cubic feet).

• Consumption charges: The cost of your actual water usage based on rate tiers. Usage under 4 CCF has the lowest rate.

• Fixed fee: A standard monthly fee to maintain the water system infrastructure.

• Sewer charges: Based on your water consumption since wastewater scales with water use.

• Taxes: 10% utility taxes are added by the city and state.

• Past due balance: Any unpaid charges from previous billing periods.

• Total current charges: Usage fees plus fixed charges, taxes, and past due balance.

• Due date: Payment must be received by this date to avoid penalties.

Compare your current usage to previous bills to monitor increases that could indicate leaks. The average household uses 3-5 CCF per month. Contact customer service if your usage seems abnormally high.

Avoid Late Fees and Disconnection

It’s crucial to pay your bill by the due date to avoid penalties and service interruption. Here is what can happen if you pay late:

• A 10% late fee added if payment is received after the due date.

• Disconnect notice mailed once a bill is 15 days past due.

• If the past due balance remains unpaid, a $30 fee is added and your service will be disconnected.

• To restore service, you must pay the past due amount IN FULL plus all fees.

Avoid expensive late fees and the inconvenience of shutoffs by promptly paying your bill by the due date shown. Contact Montgomery Water Works immediately if you anticipate difficulty paying on time.

Payment Arrangements for Past Due Balances

If you cannot pay an overdue bill in full, you may be eligible for a payment plan to avoid disconnection. Here is how it works:

• A down payment of 10% is required, plus payment of any reconnect fees

• The remaining balance can be paid over 2-6 months, depending on the amount owed

• As long as you make the agreed installments timely, your service will remain on

• Payment plans only cover past due amounts – current bills must still be paid separately by the due date

Request a payment plan as soon as possible once you receive a disconnection notice to make arrangements before service is interrupted.

Financial Assistance Programs

If you are struggling financially, assistance programs may be able to help pay your water bill:

• Montgomery Water Works partners with local nonprofits to provide bill payment aid. Learn more here.

• Alabama 211 connects you to additional government and nonprofit utility assistance.

• The Salvation Army sometimes offers emergency utility bill grants.

Seek help right away if you are unable to cover your water bill. There are resources in our community for customers facing financial hardship. Don’t wait until service is shut off.

Special Considerations for Renters

Renters who are responsible for paying the