A Guide to Paying Your Montgomery County Environmental Services Bill

If you live in Montgomery County, Ohio and receive water and sewer services, your utility bills come from Montgomery County Environmental Services. Paying these bills on time and through the proper channels is important to avoid service disruptions. In this comprehensive guide, we’ll walk through the different ways Montgomery County allows you to pay your environmental services bill

Overview of Montgomery County Environmental Services

Montgomery County Environmental Services, sometimes referred to as MCES, is the department that provides water and sewer services to residents and businesses in Montgomery County They supply drinking water, remove wastewater, and conduct water quality testing

Key facts about Montgomery County Environmental Services:

• Provides water and sewer services to over 400,000 customers

• Operates and maintains over 3000 miles of water lines

• Treats approximately 50 million gallons of water per day

• Operates 5 water treatment plants and 1 wastewater treatment plant

• Governed by the County Commission and County Administrator

• Overseen by the Director of Environmental Services

• Office located in Dayton, OH

• Bills residents monthly for water and sewer usage

Paying your MCES utility bill on time is crucial to maintaining uninterrupted services. Next we’ll explore the billing and payment options.

Overview of Montgomery County Environmental Services Bills

MCES mails out paper bills to account holders each month. Bills include charges for water usage, sewer usage, service fees, and any other applicable charges. Here’s what to expect:

• Bills arrive around the 15th of each month

• Payment is due by the date shown on your bill, normally 3-4 weeks after the billing date

• Bills show water usage for the previous month

• Sewer charges based on your water consumption

• Service fee on every bill regardless of usage

• Past due amounts and due dates for previous unpaid bills

Review your bill closely each month to ensure there are no errors. Now let’s look at ways to pay your MCES bill.

Paying Your MCES Bill In Person

One way to pay your environmental services bill is in person at one of the designated county offices. You can pay by cash, check or money order. Here are in-person payment options:

• Montgomery County Environmental Services Office – Located at 1850 Spaulding Rd, Kettering, OH 45432. Cash, check, money order accepted.

• Montgomery County Administration Building – At 451 W 3rd St, Dayton, OH 45422. Cash or check only.

• Area Government Centers – Centers in Dayton, Huber Heights, Vandalia, and other cities. Call ahead to confirm payment acceptance.

If paying by cash, be sure to get a receipt from the clerk for your records. Make checks payable to Montgomery County Environmental Services. Double check payment amount before submitting.

Paying Your Bill Online

For fast and convenient payment, Montgomery County offers an online bill pay system for MCES bills. To use it:

• Go to www.mcohio.org and search “pay water bill”.

• First time users must register their account. Have your account number ready.

• Log in using your email and password.

• Select “Make Payment” and enter your payment info.

• Pay via e-check for no fee or card for 2.3% fee.

• Get email confirmation your payment was processed.

Online payments post instantly so are best for avoiding late fees. Just be sure to enter card and checking account digits accurately.

Paying by Phone

MCES offers a pay-by-phone system called IVR (integrated voice response). To use it:

• Call 937-781-2688. Select option #1 for the IVR.

• IVR will guide you through prompts to make your payment.

• Have your account number, routing number, and checking account number ready.

• Only accepts payments via e-check from your checking account.

• Enter payment amounts carefully, following prompts.

Payments via IVR typically process in 1-2 business days. Don’t hang up until you get a payment confirmation number.

Paying by Mail

To send your payment via US Mail, follow these steps:

• Write a check or money order payable to Montgomery County Environmental Services.

• Print your account number clearly on the check or money order.

• Include the payment stub from your bill or write your account number on the envelope.

• Mail to: Montgomery County Environmental Services
  PO Box 7321
  Carol Stream, IL 60197-7321

Be sure to mail at least 7-10 days before your due date to ensure it arrives on time. Paying by mail takes the longest to post but can be a good option for those who prefer checks.

Paying at a Drop Box

For fast and contactless payment, MCES provides drop boxes at several county buildings:

• Montgomery County Environmental Services office

• Montgomery County Administration Building

• Area government centers in Dayton, Centerville, etc.

Simply place your check or money order (no cash) in an envelope and deposit in the slot. Avoid weekends or holidays to ensure quick processing.

Setting Up Auto-Pay

For hands-free bill payment, consider setting up auto-pay through MCES:

• Register online and select the auto-pay option

• Works with credit card, debit card, or bank account

• MCES will withdraw amount due each month on your due date

• Ensure your payment method has available funds on file

• Get email confirmations each time a payment processes

Auto-pay is convenient but be sure to review bills monthly for accuracy. Contact MCES with any billing disputes promptly.

Payment Assistance Programs

If falling behind on your MCES bills, they offer programs to help, including:

• Payment arrangements – Set up a payment plan for past due balances

• Payment matching – MCES will match payments you can afford toward your balance

• Bill discounts – Reduced bills for qualifying lower-income residents

Contact MCES as soon as you anticipate difficulty paying your bill to discuss assistance options. Avoid service disruptions with their help.

Avoid Late Fees and Service Disruptions

To keep your environmental services running smoothly, be diligent about paying your MCES bills fully and on time each month. Late payments and non-payment can lead to:

• Late payment fees and penalties

• Water service shut off for non-payment

• Poor credit score impacts

• Liens or judgements against your assets

Set reminders for your due date, pay online, or enroll in auto-pay to avoid issues. Keep your account in good standing.

Contact Montgomery County Environmental Services

If you have any billing questions or need assistance with your environmental services account, contact:

Montgomery County Environmental Services
1850 Spaulding Road
Kettering, OH 45432
(937) 781-2688
www.mcohio.org

Hours: Monday – Friday, 8am – 5pm

They can help explain your charges, set up payments, and ensure uninterrupted service.