Paying your water bill to the Monroe County Water Authority (MCWA) is easy and convenient with their online payment options. The MCWA serves over 180000 people in Rochester New York and surrounding areas. Read on to learn everything you need to know about paying your MCWA bill online.
Overview of MCWA Online Bill Pay
The MCWA offers an online customer portal where you can view your account, see your usage history, and make secure online payments. You can pay with a credit card, debit card or electronic check. A third-party processor charges a small $1.30 transaction fee per payment.
To get started you’ll need to create an online account on the MCWA website. Once your account is set up you can log in anytime to pay your water bill. You’ll also have 24/7 access to account details like your balance and payment history.
Benefits of Paying Your MCWA Bill Online
Paying your MCWA water bill online has many advantages:
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It’s fast and easy – Once your account is set up, making payments takes just a few clicks.
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Access your account anytime – You can log in to view your balance and payment history 24/7.
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Avoid late fees – Paying online means never missing a due date.
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Go paperless – Opt out of paper bills and get only e-bills. This saves paper and makes organizing bills easy.
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Automatic payments – Set up recurring payments so your bill gets paid automatically each month.
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Get payment confirmations – Receive email confirmations when your payments go through.
Creating an Online Account with MCWA
Follow these steps to create your online MCWA account:
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Go to the MCWA website and click on “Pay Your Bill Online” under Billing & Payment.
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Click on “Login to My Account.”
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Click on “Create New Account.”
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Enter your MCWA account number, email address, and create a password.
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Agree to the terms of use.
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Click “Create Account.”
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Check your email for a verification link and click to activate your account.
Once your account is verified, you can start using it to manage your water bill payments!
Making a One-Time Payment
If you don’t want to create an account, the MCWA offers a guest pay option for one-time payments:
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Go to the Pay Your Bill Online page.
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Click on “Make a One Time Payment.”
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Enter your MCWA account number and address.
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Enter your payment details and submit.
You’ll be charged a $1.30 transaction fee for using this guest payment method.
Setting Up Recurring Payments
To save time each month, set up automatic recurring bill payments through your online account:
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Log into your MCWA online account.
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Under “My Account,” click on “Recurring Payments.”
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Enter your payment amount and payment date.
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Enter your payment method details.
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Review and submit the request.
Your bill will now be paid automatically on the date you selected each billing cycle. You can cancel or change your recurring payment at any time through your account.
Payment Methods Accepted
The MCWA offers several ways to pay your water bill online:
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Credit/debit card – Visa, MasterCard, American Express and Discover cards are accepted.
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Electronic check – Also called e-checks, these pull funds directly from your checking account.
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ACH payments – Link your checking account to your MCWA account for direct withdrawals.
All online payments are processed securely through a third-party provider. A $1.30 transaction fee applies per payment.
Get Support Paying Your Bill
If you need help with your online account or have payment questions, the MCWA offers several support options:
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Call – Reach customer support at (585) 442-7200 Monday-Friday 8:30am-4:30pm.
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Email – Email questions to [email protected].
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Chat online – Chat live on the MCWA website during business hours.
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Visit in person – Stop by the MCWA office at 475 Norris Drive Rochester, NY 14610.
The MCWA’s billing and payment portal is designed to make managing your water bill simple and efficient. Pay online 24/7 to avoid late fees, go paperless, and have one less bill to worry about each month.
Stay in the Know
We’re Here To Help
MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point.
Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA.
The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our Customers every day.
Good Question: Water Bills-Where is your money going?
What is the Monroe County Water Authority customer portal?
The Monroe County Water Authority customer portal provides an easy way to manage your MCWA account online. Pay your bill, submit your meter read, and more!
How do I pay my water bill in Monroe County?
Information on how to pay water bills in Monroe County, including in-person and online payment options. MCWA’s online portal allows customers to view consumption history, submit meter readings, start and stop service, and make payments. Contact information and support for customers, available 24/7.
How do I create a Monroe County Water Authority – MCWA account?
If you already have an account, you just need to login to the Monroe County Water Authority – MCWA site. Monroe County Water Authority – MCWA accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Monroe County Water Authority – MCWA website.
How do I contact Monroe County Water Authority (NY)?
You can contact them directly by phone 585-442-7200, email ( [email protected]) or on their website . I can’t find my paper bill. Can I find my bill online? You can find your bill online at Monroe County Water Authority (NY) . Does doxo process payments for all Monroe County Water Authority (NY) services?
Does Monroe County have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Monroe County Water Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Does the Monroe County Water Authority have a lead-free water system?
The Monroe County Water Authority is committed to providing high quality water that meets or exceeds all state and federal water quality regulations. As part of our continued efforts to work towards a lead-free future, we have been diligently working to identify any remaining lead or galvanized lines in our distribution system.