Paying your monthly city utility bill is an essential responsibility for residents and businesses in Monett, Missouri. The city offers several convenient payment options, including online bill pay. This article provides a comprehensive overview of how Monett utility customers can securely pay their electric, water, sewer, and trash bills online through Xpress Bill Pay.
Overview of Monett City Utilities
Monett City Utilities provides essential electric, water, sewer, and sanitation services to residents and businesses located within Monett city limits Key facts about Monett City Utilities
- Serves over 4,300 utility customers
- Operates the municipal electric distribution system
- Maintains the city’s water treatment and distribution system
- Operates the wastewater collection and treatment system
- Provides trash and recycling collection services
As a municipally-owned utility, Monett City Utilities is governed by the Monett Board of Aldermen. Revenues from utility bills fund ongoing operation, maintenance, and capital improvements to the utility systems.
Ensuring reliable utility services while keeping rates affordable is the primary goal of Monett City Utilities
Benefits of Paying Online
Monett City Utilities offers an online bill payment system called Xpress Bill Pay. Paying online provides utility customers several advantages:
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Convenience – Pay anytime, anywhere with an internet connection. Avoid mailing or dropping off payments.
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Speed – Online payments process instantly, compared to 4-5 days for mailed payments.
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Security – The online system is secure and protects sensitive financial data.
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Accessibility – Pay on your computer, phone, tablet or any internet-connected device.
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Paperless Billing – Opt out of paper bills and access your statement electronically.
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Payment Alerts – Receive email or text alerts when bills are ready and payments are processed.
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Payment History – View past utility bills and payments for up to 24 months.
Paying online helps customers save time while giving complete control over bill payment. It is the most convenient option available.
How to Pay Online
Paying your Monett utility bill through Xpress Bill Pay is quick and straightforward:
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Visit www.xpressbillpay.com
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Enter Account Information – Input your 10-digit Monett City Utilities account number and the billing zip code.
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Select Paperless Option – Check the box to opt out of paper bills if desired.
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Choose Pay Amount – Your current balance due will pre-populate. Adjust the amount if needed.
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Enter Payment Method – Select credit/debit card or e-check and input your details.
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Submit Payment – Carefully review the details before completing the transaction.
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Get Confirmation – Your payment confirmation will display immediately onscreen after submitting.
First-time users must complete a short registration process by creating a username and password. Once registered, log in anytime to make quick online payments.
Payment Fees and Charges
Monett City Utilities does not charge any fees for paying bills through Xpress Bill Pay. However, customers who pay by credit or debit card will incur non-refundable convenience fees:
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Credit/Debit Card – 2.50% convenience fee ($2.50 minimum)
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e-Check – No fee for direct bank account withdrawals
There are no fees if paying by cash, check or money order through other payment channels. The online convenience fees allow the utility to recover costs of providing electronic payment options.
Customers can avoid all fees by using the free e-check option or mailing payments by check or money order. However, online payment remains the fastest and most convenient method.
Managing Your Account Online
In addition to making one-time payments, the Xpress Bill Pay system also allows customers to manage their utility account online. Customers can:
- View or download current and past bills
- Monitor daily electric, water and sewer usage
- Set up recurring auto-pay to avoid late fees
- Store multiple payment methods for quick checkout
- Update account and contact information
- Report service issues or outages
- Receive low balance alerts
Online account management provides customers transparency and control over their utility account. Monitoring usage helps reduce costs through conservation. Automating payments ensures never missing a due date.
Registering for Online Access
To access and manage their utility account online, customers should:
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Go to www.xpressbillpay.com
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Select “Sign Up” to create an account
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Enter your Monett City Utilities account number and zip code
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Create a unique username and password
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Provide an email address and accept the terms and conditions
Once registered, simply log in anytime using your username and password to view your account dashboard and make online payments.
Be sure to have your account number ready when registering to link it properly to your online profile.
Reliable Customer Support
If any issues arise with online registration, login, or payment, customers can contact Monett City Utilities for assistance:
- Email: [email protected]
- Phone: (417) 235-3763
- In Person: 217 5th St, Monett, MO 65708
Support staff are available Monday-Friday 8am-5pm to help troubleshoot problems and answer bill pay questions.
Convenience, Security, and Savings
Paying your Monett utility bill online using Xpress Bill Pay is the most convenient, secure, and cost-effective option available. By going paperless and avoiding late fees, customers can save time and money. Monett City Utilities provides a user-friendly online portal to give customers complete control over their account and payments. Sign up for online bill pay today to start enjoying the benefits.
Information about Online Bill Pay for City Utilities
How do I pay my Monett utility bill online?
Write the Account # (Utilities) or Invoice # on your check or money order. Check payable to City of Monett. Allow at least 7 – 10 business days. If you have an Internet connection and an email address, you can now pay your bill online.
How much does it cost to return items to Monett utilities?
The City of Monett will charge a $20 fee for any returned items associated with a customer’s account. What do you need? In an effort for the City of Monett Utilities to maintain an effective relationship with landlords, the City is providing the following Landlord Agreement.
What is a landlord agreement for Monett utilities?
In an effort for the City of Monett Utilities to maintain an effective relationship with landlords, the City is providing the following Landlord Agreement. The matrix deposit for single-family rental units is $50.00 for the first rental, $25.00 for each additional rental, with a maximum deposit of $500.00.
How do I pay my utility bill online?
Include payment coupon. Use the envelope provided (utility bill only). Write the Account # (Utilities) or Invoice # on your check or money order. Check payable to City of Monett. Allow at least 7 – 10 business days. If you have an Internet connection and an email address, you can now pay your bill online.
How long does it take to pay a bill in Monett?
Check payable to City of Monett. Allow at least 7 – 10 business days. If you have an Internet connection and an email address, you can now pay your bill online. You are also able to “opt in” to paperless billing and receive an email or text notification when your bill is ready to view.
Does Monett have a tree crew?
The City of Monett’s Electric Department has a two-person tree crew that trims trees year-round to protect the City’s electric system. The City is divided into eight trim zones. The zones can be viewed on the City’s GIS site or click the direct link below.