A Guide to Paying Your Mobile Area Water and Sewer Bill Online

Having reliable water and sewer service is essential for any home or business. But dealing with utility bills is often a headache Thankfully, the Mobile Area Water and Sewer System (MAWSS) offers convenient online bill pay options to make paying your water bill quick and easy This comprehensive guide will explain everything you need to know to pay your MAWSS bill online.

Overview of MAWSS Billing and Online Payment

MAWSS provides water and sewer service to over 180,000 residential and business customers in Mobile, Alabama and surrounding areas.

Customers receive a monthly utility bill for water and sewer usage. Bills can be paid via:

• Online bill pay
• Phone
• Mail
• In person at authorized payment centers

Online bill pay allows customers to securely pay their water bill 24/7 through the MAWSS website. Payments can be made by credit/debit card or bank account. There is no fee to pay online

Online payments are fast, convenient, and ensure you never miss a bill payment deadline. Read on to learn more about using MAWSS online bill pay.

How to Pay Your MAWSS Bill Online in 4 Steps

Paying your MAWSS water and sewer bill online takes just a few minutes:

Step 1: Prepare Your Billing Information

Make sure you have your latest MAWSS billing statement available. You’ll need details like:

• Account number
• Total amount due
• Service address

Having this info handy ensures your payment gets matched and applied properly.

Step 2: Visit the Online Payment Website

Go to the MAWSS online payment website. You can access it from the “Pay Bill” link at the top of the MAWSS website.

Or go directly to: https://billpay.mawss.com/osbr/default.aspx

Step 3: Enter Payment Details

On the online payment page, fill in the required details from your bill:

• Account number
• Service address
• Total amount owed
• Email address for payment confirmation

Double check all info entered matches your bill to avoid issues.

Step 4: Submit Payment

Finally, choose your preferred payment method and submit the payment to MAWSS. Options include:

• Debit or credit card
• Electronic check from your bank account

Once submitted, you’ll receive a confirmation email with payment details for your records. And just like that – your water bill is paid online!

Other Ways to Pay Your MAWSS Utility Bill

In addition to online bill pay, MAWSS offers other ways to pay your water and sewer bill:

• Phone – Call the MAWSS automated pay-by-phone line at 251-694-3164. A $2.95 fee applies to phone payments.

• Mail – Send a check or money order payable to MAWSS at P.O. Box 71286, Charlotte, NC 28272-1286. Allow 5 business days for mail delivery.

• In person – Visit an authorized payment center location in the service area. Many accept cash payments.

• Auto Bill Pay – Enroll to have payments automatically deducted from your bank account each month. Sign up online.

Online tends to be the quickest and most convenient option for most customers. But choose the payment method that best fits your needs.

Tips for Stress-Free MAWSS Online Bill Pay

Follow these tips for smooth, headache-free MAWSS online bill payment:

• Double check your account number before submitting payment to avoid errors.

• Schedule payments at least 5 business days before the due date to ensure on-time delivery.

• Opt-in for paperless billing to get statements electronically.

• Save payment confirmations to help resolve any issues quickly.

• Update account info like your phone and email so MAWSS can reach you.

• Contact MAWSS customer service if your bill seems abnormally high for your usage.

• Review payment history online to monitor when payments are made.

The Benefits of Paying Your Water Bill Online

Paying bills online offers many advantages over mailing paper checks:

• Automatic receipts – Get instant email payment confirmations.

• No late fees – Online payments post quickly so bills are always paid on time.

• Convenience – Pay anytime 24/7 without stamps, envelopes, or a trip to the mailbox.

• Secure payments – Encryption keeps your financial data safe when paying online.

• Accessibility – Pay on any device like your desktop, phone, or tablet.

• Environmentally friendly – Go paperless and avoid check waste.

• Helps budgeting – Review your balance and payment history in your account.

As long as you double check the payment details entered, paying online is the best way to ensure your water and sewer bill gets paid quickly and securely every month.

Avoid Late Fees and Disconnection with Online Bill Pay

The biggest benefit of paying MAWSS bills online is avoiding late fees and potential service interruption. MAWSS charges the following if bills are unpaid:

• Late fee of 10% is added if payment is received after the due date.

• Disconnect notice is sent giving 10 days to pay before water service is interrupted.

• Reconnection fee of $30 is charged to resume service after disconnection.

• Lien may be placed on the property for unpaid utility bills.

As you can see, failing to pay your MAWSS water and sewer bill on time can quickly lead to extra fees and major headaches. Paying online helps prevent issues by always getting your payment in by the due date.

Assistance Programs Available for Struggling Customers

If you’re struggling to pay your MAWSS bill, assistance programs are available, including:

• Payment arrangements – Set up a monthly installment plan.

• Balance assistance – Qualified low-income customers can get help paying past-due balances.

• Leak adjustment – Receive a credit for unusually high usage from a leak.

• Low-income discount – Reduced monthly bills for those meeting income requirements.

Be sure to contact MAWSS as soon as possible if you anticipate difficulty paying your bill. Their team can go over available bill assistance options with you.

Common Billing Questions Answered

Here are answers to some frequently asked questions about MAWSS billing and online bill pay:

How long does an online payment take to process?

Online payments typically post to your account within 1-2 business days. Allow 3-5 days for mail and phone payments.

What do I do if I paid online but still got a late notice?

First, double check your payment posted correctly by reviewing your account online. If so, contact MAWSS customer service to resolve the issue.

What if I notice an error with my online payment?

Contact MAWSS as soon as possible and they can help void the payment or apply the funds to the proper account to fix the error.

Can I set up automatic recurring payments?

Yes! You can enroll in auto bill pay through your online account to have payments automatically drafted from your bank account each month.

Why is my current bill higher than normal?

Call MAWSS if your bill spikes for unknown reasons. They can check for leaks, meter issues, or billing errors and help resolve the problem.

Pay Your Water Bill Online for Peace of Mind

As a MAWSS customer, paying your water and sewer bill promptly each month should be hassle-free. Use online bill pay for fast, secure payment 24/7 while avoiding late fees. Just remember to have your billing statement handy and triple check your account number when submitting payment. Refer to payment confirmations or account history anytime questions arise.