Paying your utility bill is an essential task that all homeowners and renters must complete each month. For residents of Mishawaka Indiana, the city offers a convenient online bill pay system through Mishawaka Utilities. This article will provide an in-depth look at how Mishawaka residents can utilize the online bill pay system to easily and securely pay their electric, water sewer, and trash collection bills.
Overview of Mishawaka Utilities
Mishawaka Utilities is the city-owned utility that provides electric, water, sewer, and trash collection services to residents and businesses located within Mishawaka city limits. The utility serves over 20,000 customers across the city.
Some key facts about Mishawaka Utilities
- Provides electric service to over 19,000 customers
- Maintains over 530 miles of electric distribution lines
- Operates 3 electric substations
- Provides water service to over 15,000 customers
- Maintains over 310 miles of water mains
- Operates 7 water pumping stations
- Provides sewer service to over 19,000 customers
- Maintains over 270 miles of sewer mains
- Operates 5 wastewater treatment plants
As a municipal utility, Mishawaka Utilities is governed by the Mishawaka Common Council and the Mishawaka Board of Public Works and Safety. Revenues from utility bills go directly back into the operation, maintenance, and improvement of the city’s utility infrastructure.
Benefits of Paying Your Bill Online
Mishawaka Utilities offers an online bill pay system that provides customers with a fast, easy, and secure way to pay their utility bills. Here are some of the major benefits of using the online system:
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Convenience – Customers can pay online 24/7 from the comfort of their home or office. No need to mail payments or visit the utility office.
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Speed – Online payments post to your account immediately whereas mailed payments can take days to arrive and process.
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Security – The online system uses industry-standard encryption to protect your personal and payment information.
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Accessibility – Pay online using any internet-connected device, including computers, smartphones, and tablets.
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Automatic Payments – Set up recurring automatic monthly payments so you never miss a due date.
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Payment History – View up to 24 months of your payment history online to track payments.
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Paperless Billing – Reduce clutter and waste by opting out of paper bills and accessing your statements electronically.
How to Pay Your Mishawaka Utility Bill Online
Paying your Mishawaka utility bill online is a simple process that takes just a few minutes to complete:
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Visit the Payment Website – Go to https://mishawaka.merchanttransact.com/ or access it through the city’s website at www.mishawaka.in.gov.
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Enter Your Information – Select whether you are paying as a registered customer or guest. Registered customers can enter their account number and billing zip code. Guests will need to enter their service address.
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Choose Payment Amount – Your current balance due will populate, which you can adjust up or down if needed.
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Enter Payment Details – Select your payment method and enter the necessary account information. Accepted payment methods include credit card, debit card, and e-check.
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Confirm Payment – Carefully review the payment details before submitting to ensure accuracy.
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Get Payment Confirmation – After submitting, you will receive a confirmation page and email receipt for your records.
The online payment process is user-friendly and intuitive for even first-time users. The whole process never takes more than a few minutes.
Payment Methods and Fees
Mishawaka Utilities offers multiple payment methods through their online payment system:
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Credit/Debit Card – Visa, MasterCard, Discover, and American Express accepted. Convenience fees apply.
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e-Check – Free direct withdrawal from your checking or savings account.
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AutoPay – Free automatic monthly recurring payments.
Credit and debit card payments incur a 2.65% convenience fee, with a $1.95 minimum. There are no fees for e-Check or AutoPay payments. These fees allow the utility to recover costs of processing online payments.
Customers looking to avoid fees can use the free e-Check or AutoPay options. There are also no fees for paying in-person, by mail, or over the phone.
Online Account Management
In addition to making one-time payments, Mishawaka Utilities customers can also access and manage their account online. Customers can:
- View bill statements and payment history
- Sign up for paperless e-bills
- Check current and past meter readings
- Monitor electric, water, and sewer usage
- Update contact information and preferences
- Set up automatic payments
- Report service issues
Managing your account online provides transparency into your utility usage and bills. Monitoring usage patterns helps identify ways to reduce costs through conservation. Automating payments ensures bills are paid on time every month.
Accessing Account Online
To access your Mishawaka Utilities account online, visit https://mishawaka.merchanttransact.com/ and select “Registered Account Login.” You will need:
- Your Mishawaka Utilities account number
- The zip code on your account
- Your email address on file
First-time users will go through a quick one-time registration process. This verifies identity and connects your account credentials for future logins.
Once registered, log in anytime to view your most up-to-date account details and make payments with just a couple clicks.
Reliable Customer Support
If any issues arise with online registration, login, or payment, Mishawaka Utilities provides several customer support options:
- Email – [email protected]
- Phone – (574) 258-1678
- In Person – Mishawaka Utilities Office at 126 N Church St
The customer service team is available Monday-Friday from 8am to 5pm to answer questions and provide assistance with online accounts.
The utility also provides an extensive FAQ resource on their website to answer common questions related to online bill pay, paperless billing, meter readings, and more.
Convenience and Savings with Online Bill Pay
Paying your Mishawaka utility bill online provides unbeatable convenience combined with secure, reliable service. By eliminating late fees, you can potentially save money while also saving time.
Online bill pay puts account access and control directly in your hands. Manage payments, track usage, enroll in paperless billing, and set up automatic payments to simplify utility bill management.
Sign up for online bill pay today through Mishawaka Utilities to see firsthand how easy and effective it is for all your utility payment needs.
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How do I pay my Mishawaka utility bill?
Mishawaka Utilities will show the current amount due and any balance current on your bill every month. Customers can receive their bills either online or via mail and we provide several options for payment. Effective September 1, 2023, all credit and debit card payments will incur a 2.95% fee per transaction with a minimum fee of $2.75.
Does Mishawaka utility accept PayPal?
MISHAWAKA, Ind.– ( BUSINESS WIRE )–Mishawaka Utilities now accepts PayPal as a payment option for utility customers. Along with the ability to pay bills using PayPal, customers can pay via Venmo and other PayPal options. “Now more than ever our customers can benefit from being able to pay in increments or at a later date.”
What does Mishawaka – utilities (in) do?
Mishawaka Utilities, a community utilities provider, delivers reliable, sustainable utility services including electricity, water, and sewer, meeting local residents’ and businesses’ needs. Common questions, curated and answered by doxo, about paying Mishawaka Utilities bills. How can I pay my City of Mishawaka – Utilities (IN) bill?
How do I contact city of Mishawaka – utilities (in)?
Ask your billing questions directly by phone 574-258-1630 or email ([email protected]). I forgot my account balance. Where can I find my bill? View your bill online at City of Mishawaka – Utilities (IN). What types of City of Mishawaka – Utilities (IN) payments does doxo process?
How do I file a Mishawaka utilities complaint?
Before filing a Mishawaka Utilities Complaint Resolution, please contact the MU Business Office at (574) 258-1630 and speak to a customer service representative. They are knowledgeable about your bill and can resolve any questions you may have. If you are still dissatisfied, ask to speak with the MU business office manager or general manager.
How do I create a Mishawaka utility account?
You can create a new account on the Mishawaka Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.