Convenient Online Bill Payment Options With Michigan Gas Utilities

Paying your monthly natural gas bill is a necessity for Michigan Gas Utilities customers. But thanks to the many payment options available including online bill pay you don’t have to dread bill paying day. Michigan Gas Utilities offers flexible online, phone, mail, and in-person payment methods to fit any schedule or preference. Read on to learn more about the convenient bill payment options with Michigan Gas Utilities.

Online Account Access

For fast, easy bill payment access anytime, setting up an online account with Michigan Gas Utilities is the way to go. Online account access allows customers to:

• View current and past billing statements
• Make one-time payments
• Set up recurring auto-pay
• Go paperless with eBills
• Monitor natural gas usage
• And more!

To get started simply visit MichiganGasUtilities.com and click on “My Account” then “Create an Account.” You’ll need your account number and an email address. In just a few minutes you can gain 24/7 access to your account.

One-Time Online Payments

Once your online account is set up, making one-time bill payments is a breeze. Within your account dashboard, simply click “Make Payment” and enter your payment details. You can pay with a bank account, credit card, or debit card. There are no fees for online one-time payments through a bank account.

Online payments via credit/debit cards do incur a transaction fee of $3.95. While less ideal, some customers may still find the convenience worth the small fee.

Auto-Pay for Automatic Payments

For the ultimate bill paying convenience enroll in paperless Auto-Pay within your Michigan Gas Utilities online account. This authorizes recurring automatic payments each month directly from your bank account or credit/debit card.

With Auto-Pay, there are no more late fees or forgetting when bills are due. Payments will automatically be processed on your due date for the amount owed.

Enrollment only takes a few clicks through your online account. Be sure to allow 1-2 billing periods for Auto-Pay to fully activate after initial setup.

Pay By Phone

In addition to online payments, Michigan Gas Utilities offers a pay-by-phone option for quick, automated bill payment.

To pay by phone, simply call 1-800-401-6402 and follow the voice prompts. You will need to provide your 10-digit account number and confirm the payment amount owed.

Accepted payment methods for phone payments include credit/debit cards and bank accounts. A $3.95 transaction fee applies for credit/debit card payments.

Pay By Mail

Mailing in a payment the old-fashioned way is still an option as well. To pay a bill by mail, make checks payable to Michigan Gas Utilities and send to:

Michigan Gas Utilities
PO Box 209
Monroe, MI 48161-0209

As with any mailed payment, be sure to allow 7-10 business days for delivery and processing to avoid late fees.

Pay in Person

For customers who prefer face-to-face bill payment, Michigan Gas Utilities local offices allow walk-in payments with cash, check, or money order.

Visit MichiganGasUtilities.com/Contact and select your service area to find the nearest office location. In-person payments can be made any weekday during regular business hours.

PaymentExtensions & Assistance

Michigan winters can take a toll on gas bills. If you ever find yourself struggling to pay a bill on time, contact Michigan Gas Utilities right away. Various payment assistance options are available, including:

• Payment arrangements – Set up a customized payment plan to pay your balance over time. Late fees can also be waived in some cases.

• Matching payment programs – Michigan Gas Utilities matches dollar-for-dollar any payment you can afford to make on your bill.

• Shutoff protection – Protection from service disconnection during winter months (Nov. 1 – March 31) if you meet certain eligibility criteria.

• State Emergency Relief Program (SER) – Provides up to $500 in assistance for gas bills once per year for low-income customers.

Don’t wait until you receive a shutoff notice to seek help. Call Michigan Gas Utilities early at 1-800-401-6451 to discuss bill payment assistance.

Bill Payment on the Go

Between the online account portal and automated phone payments, Michigan Gas Utilities provides the flexibility to pay your bill anytime, anywhere.

You can easily make payments right from your smartphone or tablet through the online account portal. The mobile experience is just as seamless as on a desktop.

You can also make quick payments on the go using the pay-by-phone system. No smartphone app is needed!

Avoid Late Fees

To avoid late fees and keep your gas service running smoothly, be sure to pay each monthly bill by the due date printed on your statement.

Due dates are typically 14-21 days after the billing date. Online and phone payments process within 1-2 business days, while mailed payments require 7-10 business days for processing.

If you anticipate a delay in paying your bill, contact Michigan Gas Utilities immediately to discuss payment plan options and avoid penalty fees or shutoff.

Go Paperless with eBills

Tired of clutter from paper bills and reminders? Michigan Gas Utilities offers a paperless billing option.

Within your online account, simply enroll in eBills to receive bills and billing notifications electronically rather than by mail.

Going paperless helps the environment, keeps your personal information secure, and ensures timely receipt of billing statements.

Understanding Your Gas Bill

When reviewing your monthly natural gas bill, you may see a variety of rates, fees, and charges listed. Michigan Gas Utilities wants to help customers understand exactly what those items represent.

Distribution Charge – This covers the cost of delivering natural gas to your home. It is based on the amount of gas used.

Customer Charge – A fixed monthly fee to cover costs like billing, customer service, etc. It’s the same every month regardless of your usage.

Cost of Gas – The actual cost of the natural gas itself. This fluctuates monthly based on market prices.

Weather Normalization Adjustment – Helps balance out the impact of weather on bills so winter and summer bills are more consistent.

Late Payment Charge – Assessed if a bill is not paid by the due date. Currently $8.89 per month.

Reconnect Charge – A $55 fee if gas service needs to be reconnected after disconnection due to non-payment.

Having a clear understanding of the various rates and fees on your bill allows for better energy usage and household budgeting. Please contact Michigan Gas Utilities if you have any other bill-related questions.

Communication is Key

Michigan Gas Utilities wants to help customers manage payments and avoid any service disruptions. Please contact them as soon as possible if you ever experience financial hardship, deal with a temporary loss of income, or need to make payment plan arrangements. The sooner you call, the more help they can provide.

With multiple payment methods, assistance programs, and great customer service, Michigan Gas Utilities is committed to making monthly bill payment as painless as possible. Pay online, by phone, by mail or in person. And take advantage of paperless billing to simplify the process even further. Stay on top of your utility bills and payment options to maintain smooth and uninterrupted natural gas service.