If you live in the St. Louis metropolitan area, you likely receive wastewater and stormwater services from the Metropolitan St. Louis Sewer District (MSD). Paying your MSD bill on time each month is important to avoid any service disruptions. MSD offers various convenient payment options to fit every customer’s needs. This guide will walk through the easiest ways to pay your metropolitan sewer district bill.
Understanding Your MSD Bill
Before paying your bill take a moment to review the charges. MSD bills every 2 months and includes these fees
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Wastewater Charges Based on your winter water usage or property attributes like number of plumbing fixtures Covers sewage collection and treatment
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Stormwater Charges Based on your property’s impervious area like roofs driveways, patios. Funds stormwater management.
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Taxes: MSD bills collect property taxes that help pay for voter-approved bonds.
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Other Fees: Penalties, permit fees, or other infrequent charges.
Review the details and charges for accuracy. Report any issues immediately before paying.
Payment Options from MSD
MSD offers various payment choices to fit any schedule or preference:
Online
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Pay via MSD’s payment portal using e-check, Visa, Mastercard, Discover, or American Express.
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Enroll in auto-pay through their SmartPay program.
Phone
- Call 1-866-281-5737 to pay over the phone using bank account, debit or credit card.
- Send check or money order with your bill stub to MSD’s payment PO box.
In Person
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Pay at MSD’s office on 2350 Market Street in St. Louis. Cash, check, and money order only.
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Pay at 200+ authorized payment locations around St. Louis.
Drop Box
- Use the drop box at MSD’s office. Available 24/7.
Recurring Payments
- Set up recurring auto-pay through your bank’s online bill pay.
Financial Assistance
- Qualified low-income customers can get a 50% rate reduction.
Pay Your MSD Bill Online
For fast and easy payments, pay your metropolitan sewer district bill online through MSD’s payment portal. Just follow these steps:
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Visit https://myaccount.stlmsd.com and click “Pay Bill Now”
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Enter your MSD account number and 4-digit PIN code
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Select whether you want to pay current balance or a different amount
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Enter payment info for card or e-check
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Review details and submit payment
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Get a confirmation number for your records
MSD’s online payment system is secure, processes immediately, and lets you skip stamps and mail time.
Sign Up for MSD SmartPay Auto-Pay
For ultimate convenience, enroll in MSD’s SmartPay program for automatic payments. This securely stores your payment method to deduct bills automatically each month.
To start SmartPay auto-pay:
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Login to your MSD account online
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Under “My Profile”, click on “Payment Methods”
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Select “Add New Payment Method”
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Enter card or bank account details
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Check the “Set as SmartPay” box
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Verify information and submit
Once active, MSD will withdraw each bill amount automatically on the due date so you skip remembering payments.
Avoid Late Fees with Prompt Payment
MSD bills on a pretty lengthy 2 month cycle, so it’s easy to forget payments. Avoid late fees and potential shut offs by promptly paying each bill by the due date. Mark your calendar with reminders as soon as you receive the bill.
Better yet, automate payments through SmartPay or bank bill pay so your MSD bill always pays on time without the hassle. Taking advantage of the many payment options makes it a breeze to pay your metropolitan sewer district bill responsibly.
Projects in the Works
Creve Coeur Creek Trunk Sewer
The Creve Coeur Creek Trunk Sewer project will alleviate basement backups and sewer overflows along Creve Coeur Creek in southeast…
Understanding Your MSD Bill
Is the Metropolitan St Louis Sewer District a scam?
The Metropolitan St. Louis Sewer District (MSD) has received reports of scammers contacting customers and requesting payments over the phone. MSD does not call customers and ask for credit card information or payments by phone. Any calls by persons claiming to be from MSD and requesting this information should be considered suspicious.
How can I contact MSD billing?
Contact MSD Billing Customer Service at 1(866)-281-5737 or email [email protected]. Your MSD Account: User ID: Password: User ID or Password error. Sign up now Forgot your User ID? Forgot your Password? Privacy Policy Terms of Use Billing FAQs Online Help Please Wait
How do I enroll in stlmsd billingquest?
To enroll, click Summary Bill Registration Form Once completed, email the form to [email protected], fax it to (314) 768-6348 or mail it to the address below: I am selling my home and I want the sewer bill taken out of my name. How do I do this?
What services does MSD perform as part of a permit?
Accordingly, MSD performs area wide services as part of that permit. These services include regular inspection of area creeks for illegal discharges; public education on Phase II requirements; and coordination of all permit related activities performed by local municipalities and St. Louis County.