How to Contact Medical Mutual for Bill Pay or Other Inquiries

Medical Mutual is a leading health insurance provider serving over 1 million members across Ohio and other states. When you need to contact Medical Mutual regarding billing, payments, or general inquiries, there are various phone numbers and resources available. This guide outlines the key ways to get in touch with Medical Mutual customer support for bill pay, claims, membership questions, and more.

Contacting Medical Mutual for Billing and Payment Help

If you need to make a payment, set up recurring payments, or have questions about a bill from Medical Mutual, there are a few options:

Payment Phone Number

You can call 1-800-382-5729 to speak with a billing specialist who can assist with payments or billing inquiries This number is specifically for issues around paying your premiums or understanding your Medical Mutual invoices

Some key things the payment phone team can help with:

  • Making a one-time payment over the phone

  • Setting up autopay or recurring payments

  • Getting answers on your latest bill or resolving billing errors

  • Discussing payment plan options if needed

  • Checking payment posting or confirmation of payments

  • Reviewing account history and past invoices

This line is open Monday – Thursday from 7:30am – 7:30pm EST and Fridays 7:30am – 6pm EST.

Automated Payment System

You can use Medical Mutual’s automated phone system to make payments 24/7 without speaking to an agent. Simply call 1-800-382-5729 and select the payment options.

This allows you to:

  • Pay with debit/credit card or checking account

  • Get payment confirmation numbers

  • Receive emailed receipts if requested

The automated system is useful for quick, simple bill payments when you don’t need personal assistance.

Online Member Portal

Through the Medical Mutual member portal, you can log in 24/7 to:

  • View billing statements and account balance

  • Make one-time payments or set up autopay

  • See payment history and download invoices

  • Update payment methods and billing profile

The member portal provides convenience for managing payments at any time without calling.

Contacting Medical Mutual for Coverage, Claims, and Benefits Help

In addition to billing needs, you may need to contact Medical Mutual regarding your health plan benefits, filing claims, pre-approvals, finding in-network providers, and more. Here are top options for customer support regarding your Medical Mutual coverage:

Member Services Number

The main number for help regarding your Medical Mutual plan is 1-800-382-5729. When you call, select the option for “member services” or “customer service” to speak with a representative who can assist with:

  • Questions about your health insurance benefits and coverage

  • Help finding an in-network doctor or facility

  • Assistance with filing claim forms and resolving claims issues

  • Pre-approvals for medical procedures

  • Eligibility, plan documents, ID cards, and enrollment

  • Changing your address, PCP, or other account details

Member services is available Monday – Thursday from 7:30am – 7:30pm EST and Fridays 7:30am – 6pm EST.

Nurse On Call Phone Line

Medical Mutual offers a “Nurse On Call” phone line to provide free health advice 24 hours a day, 7 days a week. Call 1-888-912-0636 to:

  • Speak with a registered nurse about health questions

  • Get guidance on symptoms or medical conditions

  • Determine if you should seek urgent care or ER treatment

  • Understand treatment options and next steps

This nurse advice line is a helpful supplement to your doctor for non-emergency medical issues.

Additional Medical Mutual Contact Information

Below are few more key phone numbers and digital channels to get in touch with Medical Mutual if needed:

  • Medicare Customer Service: 1-800-982-3117

  • Broker/Sales Inquiries: 1-800-242-1936

  • Provider/Doctor Support: 1-800-362-1279

  • 24/7 Automated System: 1-800-382-5729

  • Facebook Messenger for digital support

  • Chat feature on MedicalMutual.com

Tips for Contacting Medical Mutual Support

When you need to call Medical Mutual customer service, consider these tips:

  • Have your member ID card handy to provide details

  • Opt for automated payments to avoid hold times

  • Call during non-peak hours like early morning or late evening

  • Use online member chat for quick inquiries like address changes

  • Take notes during the call and get reference numbers

  • Follow up by email if needed and attach documentation

With multiple phone numbers and digital access points, Medical Mutual offers members flexible ways to get support with billing, benefits, claims, and more.

Medical Mutual Bill Pay Phone Number

Department Contacts Select from the drop down below:

Eligibility, Benefits & Claims Inquiries Provider Inquiry Unit or MedMutual VoiceConnect® for Providers

  • Monday – Thursday: 7:30 AM – 7:30 PM ET
  • Friday: 7:30 AM – 6:00 PM ET
  • Saturday: 9:00 AM – 1:00 PM ET

ReviewLink is Medical Mutuals web-based certification program for submitting select prior approval requests.

For more information, please see our ReviewLink Brochure (opens a new window).

If you are having technical problems with our website, please call the Help Desk at 1-800-218-2205.

Welcome to Understanding Medicare Advantage, presented by Medical Mutual

FAQ

What is the phone number for MMO?

+1 800 321-3373 (U.S.), select option 1. +1 847 676-9600 (outside U.S.), select Option 1.

Are Medical Mutual and Aetna the same?

What is the relationship between Medical Mutual and Aetna? Medical Mutual is the company that provides your healthcare coverage. Your Medical Mutual coverage includes access to the Aetna® Open Choice® PPO network if you live outside of the Medical Mutual SuperMed® PPO service area.

How do I contact Medical Mutual of Ohio?

For website issues, problems logging in and more, call Technical Support at 1-800-344-7620.

How do I contact Medical Mutual?

If you’d like more information on Medical Mutual group products, find contact information for the sales office near you. Protecting the premiums of Medical Mutual’s policyholders is the company’s highest priority. For website issues, problems logging in and more, call Technical Support at 1-800-344-7620. Interested in a Health Plan?

What is medical mutual’s customer care department?

Medical Mutual’s Customer Care department is set up to give providers information on matters which need an immediate response. They respond to a wide variety of inquiries, including the status of claims, billing procedures, verification of covered person eligibility/benefits, and general provider information.

What is the phone number for Mutual Benefit?

Mutual Benefit’s phone numbers are (814) 643-3003 or 1-800-283-3531. Office Hours: 8 a.m. to 5 p.m., Monday-Friday. Mutual Benefit’s NAIC Number: 14664. 2021 Holiday Schedule.

How can I pay my Mutual Benefit bill online?

Pay your Mutual Benefit bill online for convenience 24 hours a day, seven days a week. Log in to make a one-time payment or enroll for regular online payments. Make a payment now on our secure site.

How do I contact medmutual protect?

Thank you for contacting MedMutual Protect. A representative will contact you soon. Call 1-800-654-9106 If your policy starts with KB, call 844-613-6245 If your policy starts with MMPG, call 855-521-9345 Reserve National Insurance Company is rated A- Excellent by AM Best. Effective June 23, 2023.

Does Medical Mutual have a free mobile app?

When your employees are looking for a doctor, they can do it faster and easier with Medical Mutual’s free mobile app. Your employees can also use their iPhone or Android devices to email or fax their ID card to their doctor and get directions to the nearest doctor, hospital or urgent care facility in our network.

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