As an MEA customer, you have the option to conveniently pay your electric bill through the cooperative’s online payment system. Compared to mailing checks or paying in-person, the MEA online bill pay through SmartHub provides a quick and easy way to take care of your charges.
In this comprehensive guide, I’ll outline everything you need to know about setting up and using online bill payment with MEA. Whether accessing through desktop or mobile, I’ll walk through the steps to pay online so you can ditch the paper statements.
What is MEA SmartHub?
MEA SmartHub is the electric cooperative’s online account management portal. Through the SmartHub website or mobile app, members can:
- View current electric usage and charges
- Make payments via credit/debit card or e-check
- Set up paperless billing
- Report outages
- Update account information
- And more!
SmartHub provides secure access to handle all your MEA account needs digitally
How Do I Access SmartHub?
You have two options to login to SmartHub for online bill pay:
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Website Visit mea,smarthub,coop
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Mobile app: Download “MEA SmartHub” app for iOS or Android
The login process is the same through both platforms. Just have your MEA account number handy to get started.
How to Sign Up for SmartHub
Signing up for online access is quick and easy:
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Choose either the SmartHub website or mobile app.
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Click “New User”
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Enter your MEA account number, email, and create a password.
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Confirm your account and log in.
Once registered, you can start paying bills immediately through SmartHub without having to call MEA or mail payments.
Paying Your MEA Bill Through SmartHub
Here are the simple steps for paying your electric bill online after logging into your SmartHub account:
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Go to the Billing & Payments tab.
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Select your account, then click “Pay Now.”
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Enter your payment amount and select a payment method.
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Confirm your payment details and submit.
The whole process takes just a couple of minutes for fast, paperless bill payment. You’ll receive an emailed receipt as confirmation.
SmartHub Online Payment Methods
MEA offers a few different payment options through SmartHub:
- Credit/debit card – Visa, Mastercard, American Express, Discover
- eCheck – Directly from your checking account
I prefer the immediacy of entering my card details to pay online. But you can choose the payment method that best suits your needs.
Setting Up Auto Pay Through SmartHub
For true bill payment convenience, you can enable Auto Pay through your SmartHub account. This automatically pays your bill on the due date each month with your default payment method.
To set up recurring automatic payments:
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Go to the My Profile tab
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Choose “Auto Pay Program”
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Select payment account and confirm
Now you can enjoy one less bill to remember each month!
Managing Paperless Billing Through SmartHub
You can say goodbye to paper statements by transitioning to paperless billing, also known as eBill.
On SmartHub, simply:
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Go to the My Profile tab
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Choose “Update Paperless Settings”
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Switch Paperless Billing to “On”
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Save your Preferences
Going paperless with SmartHub eBill allows you to receive and view monthly statements electronically. This reduces clutter and lets you easily access current and past MEA bills anytime.
Paying Your MEA Bill Without SmartHub
While paying online through SmartHub is recommended for convenience, you do have other payment options if needed:
- Pay by phone – Call toll-free automated line at 888-478-6714
- Pay by mail – Send check or money order with billing stub
- Pay in person – At any MEA office location
However, the website and mobile app provide the most streamlined bill payment experience. So I encourage you to utilize SmartHub for your monthly electric payments.
SmartHub Account Management Features
In addition to bill pay, managing your MEA account through SmartHub allows you to:
- Monitor real-time electric usage
- View payment history
- Update account and contact info
- Set communication preferences
- Report outages
Having all these account management features in one place makes life easier for MEA members.
Is SmartHub Secure?
Absolutely. MEA prioritizes the security of your data through rigorous encryption and protection protocols when using SmartHub online or mobile.
You can safely enter payment information and access your account without worrying about privacy breaches or hacking. SmartHub exceeds industry standards for secure utility account management.
Getting Help With SmartHub
If you ever need assistance with registering, paying your bill, or any other SmartHub functions, MEA’s customer support team is ready to help.
Contact them at:
- Email: [email protected]
- Phone: (907) 761-9300
MEA wants to ensure SmartHub provides a seamless billing and account management experience. Don’t hesitate to reach out with any questions.
Streamline Billing With SmartHub
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FAQ
Who owns the Matanuska Electric Association?
How do I pay my Matanuska Electric Association Bill?
You can pay your Matanuska Electric Association Bill directly on this website. Alternatively, you can pay using credit card, debit card, Apple Pay, or bank account on doxo. For billing questions, contact them directly at 907-745-3231.
How much does Matanuska electricity cost?
Roughly 9.65% of them are commercial accounts and 90.35% are residential customers. Patrons of Matanuska Electric Association pay an average residential electricity rate of 22.87 cents per kilowatt hour, which is 5.41% less than Alaska’s average price of 24.17 cents. In 2023 they had retail sales of 772, 889 megawatt hours.
What is the Matanuska Electric Association?
The Matanuska Electric Association is a nonprofit cooperative that provides power supply services in the Matanuska-Susitna valley and Chugiak-Eagle river areas of Alaska. Founded in 1941, it serves more than 52,000 customers. Matanuska Electric Association also provides training to its employees on safety measures and operation of trucks and equipment.
How do I contact Matanuska Electric Association?
The office is open from 8am to 5pm, Monday through Friday. Customers can also report outages by calling 907-696-7697. Additionally, a contact form is available on the Matanuska Electric Association website for customers to submit inquiries or concerns.
How much energy does Matanuska Electric Association lose?
The state of Alaska has an energy loss average of 3.31% and the nationwide average is 2.43%, resulting in Matanuska Electric Association receiving a rank of 9th best out of 55 providers reporting energy loss in Alaska. Matanuska Electric Association residential electric rates are highest in July and the highest average bill is in January.
How do I report a Matanuska Electric outage?
Customers can also report outages by calling 907-696-7697. Additionally, a contact form is available on the Matanuska Electric Association website for customers to submit inquiries or concerns. Information about the electric cooperative, including bill payment, outage updates, and contact information.