Marshall-DeKalb Electric Cooperative (MDEC) provides electric utility services to homes and businesses across parts of Alabama. As an MDEC customer, you need to pay your electric bill each month by the due date to avoid late fees or service interruptions. MDEC offers multiple convenient payment options including online, by phone, through the mail, or in-person.
This article provides a complete guide on the various ways you can pay your Marshall-DeKalb Electric bill
Overview of Marshall-DeKalb Electric Bill Pay
Here are some key things to know about paying your MDEC electric utility bill:
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Bills are issued monthly and typically due around the 25th of each month
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Several payment options are available – online, phone mail, auto-pay etc.
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Late fees apply if payment is received after the due date.
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Services may be disconnected if a bill is 60+ days past due.
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Payment extensions can be requested by qualified customers.
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Assistance programs are available for low-income households.
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Cash prizes are offered through the Co-op Connections Sweepstakes when paying bills on time.
Review your MDEC bill carefully each month and pay the total amount due before the deadline to avoid penalties.
Paying Your Marshall-DeKalb Electric Bill Online
The fastest and most convenient way to pay your MDEC electric bill is online through the payment portal. Here are the steps to pay online:
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Enter your MDEC account number and last name.
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Select “Make Payment” and enter payment amount.
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Choose a payment method – debit/credit card or bank account.
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Provide your card or bank details and complete payment.
Once submitted, your online payment is processed instantly. You can opt to make one-time payments or set up recurring automatic monthly payments.
Paying Your MDEC Bill by Phone
You can pay your Marshall-DeKalb electric bill over the phone by calling 1-800-239-3692. Have your account number, amount due, and payment details ready.
Follow the prompts to enter your information and make a payment using an automated debit/credit card or electronic check. Phone payments are applied to your account right away. A processing fee may apply.
Paying Your Bill by Mail
To pay your MDEC bill by mail, detach the payment stub from your paper bill and write your account number on the check or money order. Mail your payment to the address printed on the stub.
Allow 7-10 business days for mailed payments to be received and processed. Payments must be postmarked by the due date to avoid late fees.
Paying In-Person
You can pay your Marshall-DeKalb electric bill in-person at one of the cooperative’s office locations or authorized payment centers. Bring your bill or know your account number.
In-person payments can be made by cash, check, money order, or debit/credit card. Get same-day payment confirmation when paying at MDEC offices or partner payment sites.
Auto-Pay and Reminders
For hassle-free bill pay, enroll in auto-pay to have payments automatically debited from your bank account each month. You can also set up bill reminders by phone, email or text.
Payment Assistance Programs
If you are struggling to pay your MDEC electric bill, payment extensions or assistance programs may be available based on eligibility. Contact MDEC to learn more.
Sweepstakes Program
MDEC offers a monthly sweepstakes where on-time paying customers are entered to win $100 cash prizes. Pay your bill by the due date for a chance to win!
Other Marshall-DeKalb Electric Bill Questions
If you have any other questions about your MDEC electric bill, payment options, or account status, you can contact Marshall-DeKalb Electric customer service by:
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Calling 1-800-239-3692
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Emailing [email protected]
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Visiting an MDEC office location
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Messaging through the online customer portal
Keeping your electric account in good standing by paying your MDEC utility bills fully and on time each month ensures uninterrupted service. Take advantage of the various payment methods offered for convenience.
Large snake knocks out power at Albertville substation
When will my payment update my Marshall DeKalb Electric Cooperative account balance?
Payments will immediately update your Marshall Dekalb Electric Cooperative account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
Does doxo process payments for Marshall DeKalb Electric Cooperative?
doxo processes payments for all Marshall DeKalb Electric Cooperative services, including Electric and others. Marshall Dekalb Electric Cooperative was added to the directory by a user. Enroll in the doxo bill pay network to activate direct electronic payments for Marshall DeKalb Electric Cooperative.
Why should I contact Marshall-DeKalb EC?
Marshall-DeKalb EC has one goal when it comes to providing electricity to you and your family. That is to have the most reliable electrical service possible for the most reasonable and lowest rates. Email any suggestions you have as to how we can improve our website. Email us at [email protected] November 11th – Closed for Veterans Day