Living along Florida’s beautiful Loxahatchee River comes with the responsibility of paying your monthly utility bill to the Loxahatchee River District (LRD) While writing and mailing checks can be a hassle, LRD offers several convenient online and mobile payment options to easily pay your bill electronically
In this guide, we’ll outline everything Loxahatchee River District customers need to know about paying LRD utility bills online through the secure payment portal, automated phone system, bank bill pay, and more.
Overview of Loxahatchee River District
First, a quick background on the Loxahatchee River District for those unfamiliar with this special government entity.
LRD is a special taxing district responsible for managing the Loxahatchee River and its surrounding watershed in Jupiter Florida. Their core mission is protecting the river ecosystem through restoration, education and research.
Key LRD responsibilities relevant to utility customers include:
- Operating the sewer system
- Treating wastewater
- Managing stormwater runoff
- Monitoring water quality
So LRD utility bills cover the costs of safely handling wastewater and protecting water resources in the region Now let’s look at the payment options,
Pay Online Through the LRD Payment Portal
The easiest and most convenient way to pay your LRD utility bill is through the online payment portal available at LoxahatcheeRiver.org/Bill-Pay.
The portal allows you to securely pay by:
- Credit or debit card
- Electronic check
You can make one-time payments or set up recurring automatic payments. The online portal is available 24/7 for payments on your schedule.
Pay by Phone
LRD offers an automated phone payment system at (561) 747-5700, Option 2. Call anytime to make quick payments by:
- Credit/debit card
- Electronic check
The automated system is available during and after normal business hours for your convenience.
Pay through Your Bank
Many banks offer online bill pay services that let you pay bills directly from your bank account. Simply set up LRD as a payee and schedule one-time or recurring payments to be drafted from your account.
Consult your bank for specific instructions on using their online bill pay platform. Allow 3-5 business days for payments to reach LRD.
Pay by Mail
If you prefer old school payments, you can mail a check or money order payable to LRECD to:
Loxahatchee River District
PO Box 8800
Jupiter, FL 33468
Just allow 5-7 business days for delivery time so your payment arrives by the due date.
Pay In-Person
For those who prefer face-to-face payments, you can stop by the LRD office at:
2500 Jupiter Park Drive
Jupiter, FL 33458
The office is open 8am-5pm weekdays for in-person payments by cash, check, credit/debit, or money order. You can also use the drop box after hours.
Enroll in Autopay
The easiest way to avoid late fees is to enroll in automatic recurring payments through the online bill pay portal. This automatically drafts your bill from a credit card or bank account each month.
Autopay gives you peace of mind knowing your bill is always paid on time without the hassle of remembering.
Confirm Payments Post to Your LRD Account
After making any payment, log into your LRD account portal to confirm the payment was received and processed correctly to avoid late fees. You can also call customer service if you have any payment questions.
Avoid Late Fees
LRD bills are due the first day of each quarter – January 1, April 1, July 1, October 1. A 10% late fee applies to unpaid balances after the due date.
Set payment reminders and enroll in autopay to ensure your bill gets paid on time every quarter. Contact LRD immediately if you expect difficulty paying on time.
Get Payment Assistance
LRD offers payment arrangements and assistance programs for those unable to pay their utility bill due to financial hardship.
If you are struggling with payments, contact LRD as soon as possible to discuss arrangements and qualify for assistance programs.
Key Takeaways:
- Pay online 24/7 via the LRD bill pay portal
- Use the automated phone system for quick payments
- Enroll in autopay to have payments automatically drafted
- Pay in-person at the LRD office
- Avoid late fees by paying on time
- Seek assistance if you are unable to pay
Paying your LRD utility bill is now a quick and simple process. Use the online portal for easy electronic payments or autopay to stay on top of bills.
Water Reclamation | Environmental Education | River Restoration
The Loxahatchee River District is the Sewer/Wastewater service provider for Jupiter, Tequesta, parts of Juno Beach and Jupiter Farms. Each day we recycle 6-7 million gallons of wastewater, which helps to protect the Loxahatchee River and our precious water resources. Please see below for more information about your Sewer Service.
Applications for Service or Change of Ownership
Below are the forms for Change of Ownership Application, New Construction and New Connection so we can setup or modify your account.
Change of Ownership – Use this form if you are buying (or selling) a home that is already connected to the sewer system.
New Construction – Use this form if you are preparing to connect your home to the sewer system.
Change of Ownership – Use this form if you are buying ( or selling) a non-residential property that is already connected to the sewer system.
New Construction – Use this form if you are preparing to connect your non-residential property to the sewer system.
Existing Building – Use this form if you are connecting to the sewer system for the first time.
The District bills QUARTERLY for sewer service. You can opt to receive your bill by regular mail, email, or both. Please contact our Customer Service Department at (561) 747-5700, menu option 2, or [email protected] to make any changes.
Quarterly Sewer Service Bills are sent in early January, April, July and October of each year. Payments are due at the approximate midpoint of the quarterly service period (usually February 15, May 15, August 15, and November15).
The owner of the property being served with sewage service is primarily responsible for all charges for sewage service to the property, without regard to the fact that a tenant, licensee, customer or other party was actually utilizing the sewage service.
Residential Service Rates |
|
Toilets in Your Home |
Quarterly Service Charge |
|---|---|
|
1 Toilet |
$58.50 |
|
2 Toilet |
$73.13 |
|
3 Toilet |
$87.75 |
|
4 Toilet |
$102.38 |
|
Live/Work Unit – 2.00 e.c.’s |
$117.00 |
|
Live/Work Unit – 2.25 e.c.’s |
$131.63 |
|
Live/Work Unit – 2.50 e.c.’s |
$146.25 |
|
Live/Work Unit – 2.75 e.c.’s |
$160.88 |
|
New Live/Work, Granny Flats and Guest Houses |
Plans need to be provided |
*Live-Work Units are billed according to square footage and number of toilets as set forth in Rule 31-10.
To see how your sewer bill compares to other comparable wastewater utilities, please view our Rate Chart
Non-Residential/Commercial |
Non-Residential Customers are billed based upon municipal water usage, with a minimum Quarterly Bill of $80.06. Non-Residential customers using more than four thousand (4,000) gallons per month are billed at a rate of $6.68 per thousand (1,000) gallons of water used. The District calculates Non-Residential sewer bills using a 12-month rolling average water consumption. Each quarter, we calculate the average monthly potable water used over the past 12 months, then we multiply that by 3 to calculate the average amount of water used per quarter. The sewer bill is based on the following water consumption schedule to provide time for data processing:
Quarterly Billing |
Water Use From |
Water Use To |
|---|---|---|
|
Q1 – January |
December 1 |
November 30 |
|
Q2 – April |
March 1 |
February 28 |
|
Q3 – July |
June 1 |
May 31 |
|
Q4 – October |
September 1 |
August 31 |
The quarterly sewer bill for new customers with less than 1 month of water data, or customers that receive potable water from a private well, will be based on the number of equivalent connections established in your developer agreement.
*Irrigation Credit – If you use municipal water for landscape irrigation you may be able to lower your sewer bill by installing a meter to document the amount of water used for irrigation purposes. If you already have a separate irrigation meter that was installed by your water provider, no additional work is necessary. If you already have a separate irrigation meter that was installed by someone other than your water provider, then you should call the Loxahatchee River District Engineering Department (561) 747-5700, Option 3) to schedule an inspection of the meter. Then each month you will need to call the District offices with your monthly irrigation meter reading to receive a credit on your sewer bill. If you do not have a separate irrigation meter, you should speak with your plumber or water service provider and discuss the feasibility and cost of installing such a meter. More information on the installation of an irrigation meter.
For detailed information about our Rates, Fees, and Charges, please refer to our Rules 31-10
Please click HERE to access the Bill Pay page
Loxahatchee River District and the River Center
Can the Loxahatchee River district send a sewer bill via email?
The Loxahatchee River District can send your quarterly sewer bill ‘via email’. If you would like to take advantage of this option, go to ‘ Sewer Bill Via Email ‘ and complete the form. Don’t forget if you change email or mailing addresses notify the Loxahatchee River District by emailing [email protected] .
How do I contact the Loxahatchee River district?
View a List of contact information for sewer related emergencies. The Loxahatchee River District (LRD) would like to be able to contact you in a sewer service-related emergency by phone call, email and/or text message. Please submit your contact information through this Emergency Contact Form
What is the Loxahatchee River district?
The Loxahatchee River District is the Sewer/Wastewater service provider for Jupiter, Tequesta, parts of Juno Beach and Jupiter Farms. Each day we recycle 6-7 million gallons of wastewater, which helps to protect the Loxahatchee River and our precious water resources. Please see below for more information about your Sewer Service.