A Guide to Paying Your Lower Rio Grande Water Bill Online

Getting reliable water services is essential for every home and business. But dealing with utility bills each month is far from exciting. Thankfully, the Lower Rio Grande Public Water Works Authority offers convenient online bill payment options

In this guide, we’ll cover everything you need to know about paying your Lower Rio Grande water bill online. From setting up an account to understanding fees, we’ll detail the process to help you manage payments efficiently.

About Lower Rio Grande Public Water Works Authority

First, let’s provide some background on the Lower Rio Grande Public Water Works Authority in New Mexico. This government organization supplies drinking water and wastewater utility services to communities along the Rio Grande River.

The Lower Rio Grande PWWA serves approximately 17,000 residential and business accounts across a 4,200 square mile service area. Some of the larger communities include Anthony, Vado, Berino, and Chaparral.

To manage your water services and billing, you can contact Lower Rio Grande PWWA at:

Address: P.O. Box 2646, Anthony, NM 88021

Phone (575) 233-5742

Office hours: Monday to Friday, 8:00am – 5:00pm

Now let’s look at your payment options for Lower Rio Grande PWWA bills.

Online Bill Pay Overview

Lower Rio Grande PWWA offers an online bill pay system that allows customers to:

View account details and billing history
Make one-time payments
Set up recurring auto-pay
Go paperless with e-bills
Receive notifications for new bills
Pay multiple accounts

This online system, hosted by vendor Tyler Technologies, can be accessed on both desktop and mobile devices. Payments are processed in real-time for immediate posting to your account.

Creating an Online Account

To get started with online bill pay, you’ll first need to create an account. Here are the steps:

Go to www.municipalonlinepayments.com/lrgpwwanm/utilities
Click on “Sign In/Register” in the top right.
On the next page, click “Register” to create a new account.
Enter your account information including account number, address, phone number, and email.
Create a username and password.
Agree to the terms and conditions and click “Register”.
Check your email to verify your new account. Then you can begin using the online bill pay system.

Once your account is activated, you can log in anytime to manage payments, update settings, or view billing history.

Making One-Time Payments

You have a couple options to make one-time, on-demand payments through your online account:

Quick Pay

Use this when you only need to pay your bill and don’t need to log in. You’ll just need your account number.

Account Home

For both options, you can pay by credit/debit card or e-check. Payments will be immediately applied to your water account balance.

Setting Up Auto-Pay

For hands-free bill payment, you can enroll in auto-pay through your online account. Here’s how it works:

Log into your account and go to “My Profile”.
Select “Auto Pay Accounts”.
Click “Enroll Account” for the account you want to set up on recurring auto-pay.
Choose your payment method and select a date to withdraw each month.
Review and confirm your enrollment.

On the selected date each billing cycle, your water bill payment will automatically be withdrawn from the payment method you specified. The bill amount will vary based on your usage.

Paperless Billing

You can also go paperless with e-bills through the online payment system. Instead of receiving mailed paper statements, you’ll get email notifications when your new bills are ready to view and pay online.

To enroll in paperless billing:

Go to “My Profile”
Select “Paperless Settings”
Choose paperless billing and submit your email for notifications
Save your preferences

Payment Methods Accepted

Lower Rio Grande PWWA accepts the following payment methods for online bill pay:

Visa, Mastercard, Discover, American Express credit and debit cards
Electronic check – uses checking account and routing number

When entering your payment info, ensure the billing zip code matches your credit/debit card statement for security purposes.

You can store payment methods in your account to save time for future transactions. Multiple payment accounts can be stored if you manage bills for other properties.

Convenience Fees

Please note that convenience fees apply to online and phone payments made with credit/debit cards or e-check. Here are the current convenience fees:

Credit/debit card – $1.50 flat fee per transaction
Electronic check – $0.95 flat fee per transaction

These fees help cover costs for processing payments online and are added to the total at checkout. Avoid fees by paying with cash or check in person or by mail.

Online Account Management Tips

Keep these tips in mind when managing your Lower Rio Grande PWWA water account online:

Update your contact information if your address, email, or phone number changes.
Enable text and email bill notifications to stay on top of due dates.
Review billing history to check for accuracy or view past statements.
Set up auto-pay as early as possible to avoid late fees if you forget due dates.
Contact customer support if you have issues with online registration or payment processes.

Get Support for Online Utility Billing

Managing utility bills online for the first time can be confusing. If you need any help setting up your online account or making payments for your Lower Rio Grande water services, don’t hesitate to reach out to the billing department.

You can contact Lower Rio Grande PWWA customer support by phone at (575) 233-5742 or email [email protected]. Friendly representatives are standing by Monday through Friday from 8am to 5pm to answer questions or assist with any bill pay issues.

Using the convenient online bill pay system can make staying on top of your water utility bills a bit easier each month. Sign up for an account today to take control of your Lower Rio Grande PWWA payments!

Lower Rio Grande Water Bill Pay

Proudly Serving Southern Dona Ana County

The Lower Rio Grande Public Water Works Authority was formed by the merger of five water systems, Berino MDWC & MSWA, Desert Sands MDWCA, La Mesa MDWCA, Mesquite MDWC & MSWA and Vado MDWCA under state statute NMSA 1978 73-26-1 (2009 House Bill 185). In 2012, the members of Butterfield Park MDWCA, Organ WSA and Brazito MDWCA voted to merge with the Authority, in 2016 the Valle Del Rio Water System was acquired, in 2018 the members of High Valley MDWCA elected to merge and in 2022 the Rincon Water Consumers Co-op elected to convert to a Mutual Domestic Water Consumers Association and then to merge with the Lower Rio Grande PWWA. With those mergers completed, the Authority now serves the residents of fifteen Colonias communities in southern Dona Ana County, New Mexico. Formation of this regional Authority gives the communities the ability to resolve many challenges that were previously affecting all eight associations and created additional benefits, such as:

Economies of scale resulting in lower rates for customers
Elimination of duplication of efforts
Establishment of a defined service area
Increased technical, managerial and financial capacity
Increased efficiency of operations with appropriate level of staffing
Increased ability to comply with regulations
Increased ability to secure funding
Increased drinking water reliability
Increased accountability and oversight
Increased transparency
Board of Directors is responsible for governance & oversight, not management or operation

Lower Rio Grande Water Bill Pay

Welcome to the Lower Rio Grande Public Water Works Authority

The Lower Rio Grande Public Water Works Authority is located and proudly serves Dona Ana County, New Mexico. For direct contact information, for customer service and billing information, please visit our service page here. For office locations and important numbers, please visit our customer service page found here.

We welcome you to our website, and look forward to serving your water & wastewater utility needs.

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Does the lower Rio Grande Public Water Works Authority collect data?

The Lower Rio Grande Public Water Works Authority does not collect, store, maintain or secure data from this website. If you experience any issues with the payment system, please contact us and we will process your payment at our offices.

How is water allocated in the Rio Grande?

Water in the Middle and Lower Rio Grande is allocated through the Falcon-Amistad reservoir system. Water below Lake Amistad is allocated on an account basis, similar to having a bank account with a constantly changing balance.

How do I pay my Rio Grande Electricity Cooperative Bill?

You can pay your Rio Grande Electricity Cooperative bill using Visa, MasterCard, Discover credit cards or debit cards, Apple Pay, or your bank account through doxo. Please note that doxo is not an affiliate of or endorsed by Rio Grande Electricity Cooperative.

How do I apply for water rights in the Rio Grande River basin?

To apply for water rights in the Rio Grande River basin (from Fort Quitman to the Gulf of Mexico), submit your application directly to the Rio Grande Watermaster Program’s Watermaster email box at [email protected].

Where can I pay a bill in La Mesa?

Payment drop box is located next to the gate, payments are picked up by 2:00 p.m. in order to beat the 3:00 p.m. payment deadline. La Mesa area customers may also pay at any of our other South Valley offices. Our Operations Staff is housed here. This office in not open to customers.