Paying Your Louisville Water Bill Online: A Step-by-Step Guide

Paying your water bill online is the fastest and most convenient way to stay on top of this essential monthly task. Louisville Water makes it simple to set up an online account and start paying your bill with just a few clicks. This comprehensive guide will walk you through the entire online bill pay process.

Signing Up for Online Bill Pay

Before you can start paying your water bill online, you first need to set up an online account with Louisville Water. Here’s how to get registered:

• Go to Louisville Water’s website and click on “Pay Bill” at the top of the page.

• On the payment page, click the “Pay Online” tab. Then click the link to sign up for Pure Connect.

• On the Pure Connect login page, click “Register” to create a new account.

• Enter your 10-digit Louisville Water account number and the street number (no street name) of your service address These two pieces of info verify your account

• Create a username and password Make your password unique and hard to guess

• Provide your name, email address, phone number and street address. Make sure your info matches your Louisville Water account.

• Accept the terms and conditions to complete your registration.

That’s it! Your online account is now active. You can start paying your water bill online right away.

Paying Your Bill Through Pure Connect

Now that you’ve signed up for Pure Connect, here are the steps for paying your water bill online each month:

• Go to Louisville Water’s website and click the “Pay Bill” button.

• On the payment page, click the “Pay Online” tab.

• Log into Pure Connect with your username and password.

• Your account dashboard will display your current account balance. Click “Pay Now” to make a payment.

• Enter the amount you want to pay. You can pay the full balance, a partial payment, or a set dollar amount.

• Enter your payment info. Pure Connect securely stores your card or bank account for future use.

• Review the payment details and click “Confirm” to complete the transaction.

• Your account will update instantly with the payment. You’ll receive a confirmation email with details of the transaction.

Paying your water bill through Pure Connect takes just a minute or two each month. It’s fast, easy and secure.

Tips for Managing Your Online Account

Here are some tips for getting the most out of your Pure Connect online account:

• Update your stored payment method if your credit card expires or account changes.

• Set up paperless billing to receive bills electronically versus by mail.

• Check your payment history to verify all payments have been applied properly.

• Update your profile information if you move or change phone numbers.

• Set email reminders through Pure Connect so your bill gets paid on time.

• Use Pure Connect’s usage tracking tool to monitor your monthly water consumption.

• Report any issues with your online account directly through Pure Connect.

Other Ways to Pay Your Louisville Water Bill

In addition to paying online, Louisville Water offers several other payment options:

• AutoPay – Set up recurring payments from your bank account each month.

• Phone payments – Call in your payment via credit/debit card or bank draft.

• Mail-in payments – Send a check or money order with your remittance stub.

• In person – Pay with cash, check or card at an authorized payment center.

• Third-party retail outlets – Pay at select retail stores like Kroger and Walmart.

No matter which option you choose, Louisville Water provides quick and easy ways to pay each month. Paying online through Pure Connect is the most convenient and efficient option for most customers. Sign up today and take control of your water bill!