Living in Lorain? You’ll receive monthly bills for water, sewer, trash and other city utilities. Read this guide to learn the different ways to pay your Lorain utility bill conveniently and on time.
Overview of Lorain Utility Billing
The City of Lorain provides water, sewer, waste collection and other public utility services to residents and businesses. The Utilities Department mails monthly bills for these services.
Bills are mailed out around the 1st of each month and payment is due by the 17th to avoid late fees. You can pay your Lorain utility bill through the mail, online, by phone, automatic bank draft and in-person options.
Online Payment
The fastest and most convenient way to pay is online through the City of Lorain’s utility payment website.
To pay online:
- Go to www.cityoflorain.org
- Click on “Pay Bill Online”
- Select “Utility Bill Online Payments”
- Login or register for an account
- Enter your utility account information
- Enter payment details and submit
You’ll receive an emailed receipt after paying online Log in anytime to view past statements and payment history
Benefits of Online Payments
Paying online offers many advantages:
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Convenience – Pay anytime 24/7
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Speed – Post instantly without mailing delays
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Security – Protects your financial information
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Accessibility – Pay on any device
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Payment History – View past statements and payments
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Auto-Pay – Set up recurring automatic payments
Pay by Phone
You can also pay your Lorain utility bill easily over the phone using the automated IVR system.
To pay by phone:
- Call 440-204-2500
- Select option 2 for payments
- Follow prompts to enter account and payment info
- Pay by credit/debit card or checking account
The phone system is available 24/7 for payments. You’ll receive a confirmation number at the end.
Pay by Mail
If you prefer, mail your utility bill payment using the return envelope provided in your monthly statement. Send checks or money orders payable to:
City of Lorain Utilities
1106 W 1st Street
Lorain, OH 44052
Allow 5-7 days for mailed payments to process. Pay early to avoid late fees if mailing close to the due date.
Automatic Bank Draft
For hassle-free payments, enroll in automatic bank draft, also called auto-pay. This automatically deducts your utility bill from your checking account each month.
To start bank draft:
- Download the authorization form at cityoflorain.org
- Complete and submit the form to the Utilities Department
- Payments will be drafted on the 12th of each month
You’ll still receive a paper bill for your records. Auto-pay prevents late payments and saves stamps.
Pay In-Person
You can pay your utility bill in-person at the Lorain Utilities building at 1106 W 1st Street. Cash, check and credit/debit cards are accepted.
In-person payment hours are:
- Monday-Friday: 8:30am – 12:00pm
- Extended hours certain days – see website
Expect long wait times for in-person payments. Online, phone and mail are faster options.
Payment Locations and Hours
Here are the various options and hours for paying your Lorain utility bill:
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Online – cityoflorain.org – 24/7
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Phone – 440-204-2500 – 24/7
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Mail – See address above – Allow 5-7 days
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In-Person – 1106 W 1st Street
- Mon-Fri: 8:30am-12:00pm
- Extended hours certain days
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Drop Box – Front of utility building 24/7
What’s Accepted for Payment?
The City of Lorain accepts the following payment methods:
- Cash payments
- Personal checks
- Money orders
- Visa, Mastercard and Discover cards
- Automated bank account draft
Convenience Fees
Please note there is a convenience fee for paying by debit or credit card:
- $1 fee for payments under $100
- 2.95% fee for payments over $100
There are no fees for payments by cash, check, money order or bank draft.
Late Fees and Disconnection
If your utility bill is not paid by the 17th of the month, you’ll incur a 10% late penalty fee. Accounts past due for 2 months may be disconnected.
Avoid late fees and disconnection by paying on time. Set up recurring automatic payments to ensure your bill is paid each period.
Financial Assistance Programs
If you’re facing financial hardship and unable to pay your utility bill, Lorain offers assistance programs:
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LIHEAP – Provides grants for gas, electric and water bills
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HWAP – Helps with heating bill payments
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PIPP – Allows affordable monthly payments based on income
See cityoflorain.org for details on assistance programs. You may need to meet eligibility requirements.
Contact Lorain Utilities for Help
If you have any billing questions or need help paying your utility bill in Lorain, contact the Utilities Department:
Phone: 440-204-2500
Email: [email protected]
Address: 1106 W 1st Street, Lorain, OH 44052
The utility customer service team is available to assist Monday-Friday from 8:30am to 4:30pm.
#Lorain @MayorChase Ritenauer discusses delay in billing @ Utilities Dept; payment deadline extended
How do I pay my Lorain utility bill?
Use the return envelope included with your bill to send payment. Payments can be mailed to: Call the new touch-tone phone payment system at 440-204-2500, option 2. City of Lorain utility payments can be deposited in the drop box located at the front of the Lorain Utilities Department, located at 1106 West 1st Street.
What is Lorain utility payment policy?
The City of Lorain Utilities Department is putting into place a new policy involving payments made online (IWR) or by phone (IVR). There will now be a limit of five transactions per utility account made in a 30 day period. Also, there will be a minimum payment of $5. What does the Lorain Utilities Department do?
How do I make a payment to the city of Lorain?
The City of Lorain offers several payment options to provide convenience and flexibility The easiest way to pay is online through the City of Lorain website. You can make one-time payments or set up recurring automatic payments. To pay online: Call 440-204-2500 and press option 2 to make a payment via the automated phone system.
What does the Lorain Utilities Department do?
The mission of the Lorain Utilities Department is to serve the needs of our customers by providing drinking water of the highest quality and wastewater collection and treatment in an efficient and safe manner.” Billing: Processes payments for water and sewer bills as well as providing customer service and information about the Utilities Department.
How do I pay my rent in Lorain?
The easiest way to pay is online through the City of Lorain website. You can make one-time payments or set up recurring automatic payments. To pay online: Call 440-204-2500 and press option 2 to make a payment via the automated phone system. You can pay with a debit/credit card or electronic check.
When do utility bills come out in Lorain?
The City of Lorain Utilities Department issues monthly bills for water, sewer and trash services. Bills are mailed out around the 25th of each month and are due by the 17th of the following month to avoid late fees. Key dates The utility bill includes charges for water sewer and garbage services based on your usage.