Paying medical bills can be confusing stressful, and time-consuming. However LiveWell from AdventHealth makes the process much easier. LiveWell is an online patient portal that allows you to view your medical bills, understand your charges, and pay your balances quickly and securely. In this article, we’ll explore the key features of LiveWell and how it can simplify your medical bill payment experience.
What is LiveWell?
LiveWell is an online patient portal offered by AdventHealth, a large health system with dozens of hospitals and hundreds of care sites across the United States. AdventHealth serves millions of patients each year, and LiveWell gives these patients secure 24/7 access to their health information, including medical bills.
With LiveWell, you can view your account balances, pay bills, set up payment plans, update your insurance information, and more. It’s a user-friendly portal that aims to provide transparency around medical billing and payments. LiveWell can be accessed from any web browser at livewell.aah.org.
Key Features of LiveWell for Medical Bill Pay
LiveWell has several features that make paying medical bills easier:
1. View Account Balances
The first step to paying your medical bills is understanding what you owe With LiveWell, you can view your outstanding account balances for different visits and services. This allows you to see what’s due at a glance
LiveWell groups your charges into “visit accounts,” which represent your billing activity from a single visit or encounter. You may have multiple visit accounts if you’ve had several visits or procedures. LiveWell clearly shows your balance for each.
2. Understand Your Charges
In addition to balances, you can view itemized charges for each visit account in LiveWell. This helps you understand exactly what you’re being billed for – from doctor services to medications to facility fees.
Itemizations include the date, description, and cost for every charge. You can even click for additional details on some items. This transparency allows you to ensure billing accuracy.
3. Make Payments
Once you’ve reviewed your balances and charges, LiveWell allows you to easily pay your medical bills online. You can pay using a credit card, debit card, HSA, or FSA account. You can pay the full balance or partial payments.
LiveWell offers a quick pay option for one-time payments. You can also set up recurring payments on a schedule.
4. Manage Payment Methods
In your LiveWell account settings, you can securely save payment methods for convenience. This means you don’t have to re-enter your card details every time you pay a bill.
You can save multiple cards, update expired cards, and remove cards when needed. Saved payment methods make paying your medical bills even quicker.
5. Enroll in Payment Plans
If you can’t pay your full balance at once, LiveWell allows you to set up a payment plan. This spreads payments out over months to make balances more affordable.
To enroll in a payment plan, you choose the amount you wish to pay per month, and LiveWell will generate a plan over the appropriate number of months. There are no fees or interest.
6. Receive Paperless Bills
For convenience, you can opt into paperless billing in LiveWell. This sends your monthly statements electronically rather than through the mail.
Paperless billing allows you to receive and view bills faster. You’ll get email notifications when new statements are available to view in LiveWell. This feature saves paper and clutter.
7. Manage Your Insurance
LiveWell doesn’t just allow you to pay your bills – it also helps you manage insurance details. You can view your insurance information on file and make any needed updates.
This is helpful if you’ve switched insurance plans or want to add new coverage. Keeping insurance details up to date ensures accurate billing.
Benefits of Paying Medical Bills with LiveWell
Paying bills through LiveWell offers many benefits compared to traditional paper statements and phone payments:
Convenience – Pay bills anytime, anywhere with just an internet connection. Avoid billing phone menus.
Speed – Make secure payments and set up plans in minutes with a few clicks.
Clarity – Clearly see charges and understand what you owe with detailed statements.
Control – Take charge of payments instead of waiting for bills in the mail. Set up autopay.
Savings – No fees for payment plans. Go paperless to save on postage.
Security – Payment information is encrypted and protected. No risk of lost checks or statements.
Accessibility – Manage bills from your phone, tablet, or computer with responsive design.
Organization – All of your family’s accounts and bills can be viewed in one place.
Paying medical bills doesn’t have to be a struggle. LiveWell makes the process simpler and more manageable. The transparency and control offered by LiveWell give patients peace of mind. It’s easy to see why millions of AdventHealth patients use LiveWell to take control of medical payments.
How to Get Started with LiveWell
Ready to simplify your medical bill payments with LiveWell? Getting started is easy and only takes a few minutes:
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Go to livewell.aah.org and click on “Sign Up”
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Enter your name, email address, and date of birth
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Create a username and password
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Agree to the site’s terms and conditions
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Verify your identity by answering some personal questions
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Access your accounts and billing information
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Set up payment methods and enroll in autopay
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Update your insurance details if needed
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View statements, balances, and charges
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Make payments or set up a payment plan
Once your account is set up, you can manage all aspects of your AdventHealth medical billing completely online through LiveWell. Paying your medical bills will be simple, fast, and stress-free.
Frequently Asked Questions about LiveWell
Many patients have questions about using LiveWell to manage medical bills. Here are answers to some of the most common questions:
Is LiveWell secure?
Yes, LiveWell uses encryption and other security measures to protect your data. Payments are processed through secure channels.
What if I didn’t get care at an AdventHealth facility?
Unfortunately, LiveWell can only show visits and bills from AdventHealth hospitals and locations. For other providers, please contact them directly.
What payment methods does LiveWell accept?
You can pay bills on LiveWell with credit cards, debit cards, HSA accounts, and FSA accounts. Unfortunately, paper checks cannot be accepted online.
What if I have an issue with a charge on my bill?
You can contact AdventHealth’s billing department right through LiveWell if you ever have questions or disputes about charges on your statements.
Can I see bills for my entire family on LiveWell?
Yes! You can access billing accounts for dependents and family members under your LiveWell account. This provides a full financial picture.
Is there an app for LiveWell?
At this time, there is no mobile app for LiveWell. However, the website is mobile-friendly and can be accessed from any smartphone or tablet.
Paying medical bills doesn’t need to be confusing or stressful. With transparent billing, easy digital payments, and payment plans, LiveWell simplifies the process. If you have AdventHealth visits and want control over your medical payments, be sure to enroll in LiveWell today.
How can I view my past statements using the LiveWell website?
- Sign in to the LiveWell website.
- From the Billing menu, select View & Pay Your Bill.
- Select the account you wish to view.
- Under Account Type, select See Account Detail.
- Scroll down to see the Statements section of the page.
- Select the date of the statement you wish to view.
How can I pay another person’s bill using the LiveWell website?
You’ll need the following information in order to make a payment for another person:
- Guarantor account number and guarantor last name, or
- Guarantor account number and guarantor’s date of birth, or
- Guarantor account number and the last four digits of the guarantor’s social security number
When you have the right information:
- Go to the LiveWell login page, but don’t log in.
- Select Make a Payment on the right.
- Follow the on-screen prompts to make a payment for another person.