Louisville Gas & Electric and Kentucky Utilities (LG&E and KU) provide essential electricity and natural gas services to homes and businesses in Kentucky As a customer, you receive a monthly bill for your usage that must be paid on time LG&E offers multiple ways to pay your bill, including by phone.
This article explains how to call LG&E to pay your bill over the phone. We will cover the bill pay phone numbers, what information you need, tips for quicker service, and other phone payment details.
LG&E Bill Pay Phone Numbers
LG&E has two main phone numbers you can use to pay your bill:
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For LG&E electric or gas service:
- 502-589-1444
- 800-331-7370
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For KU electric service:
- 800-981-0600
When prompted on the LG&E automated system, dial 1-2-2-2-1 for the fastest bill payment menu options
LG&E call center representatives are available from 7 a.m. to 7 p.m. Monday through Friday to assist you in paying by phone.
What You Need to Pay LG&E by Phone
Before calling to pay your LG&E bill, make sure you have:
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Your 10-digit account number
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Service address
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Payment amount due
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Credit/debit card or checking account details
Locate this information on your latest bill or in your online account to expedite the phone payment process.
What to Expect When Paying by Phone
When you call LG&E to pay your bill, here is the general process:
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Dial the LG&E bill pay phone number.
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Enter your LG&E account number.
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Select the prompt to make a payment.
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Choose whether to pay by credit/debit card or bank account.
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Enter your payment details for the automated system.
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Confirm the payment amount and account balance.
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Get a confirmation number when finished.
Payments made by 7 p.m. Monday-Friday are typically credited the same day. Payments can also be made 24/7 through the automated system.
Tips for Calling LG&E to Pay
Follow these tips to ensure quick, easy phone payments to LG&E:
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Call during off-peak hours like early morning or late evening to avoid long holds.
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Have your account number, address, and payment info handy before calling.
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Note your confirmation number in case you need to confirm the payment later.
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Opt for automated payments to avoid waits. A representative can assist if needed.
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Sign up for phone notifications about your bill to avoid surprises.
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Set payment reminders on your calendar so you don’t forget to pay.
Other Ways to Pay Your LG&E Bill
In addition to phone payments, LG&E offers these other convenient payment options:
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Online – Pay through your secure online account anytime.
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Mobile app – Download the app to pay on your device.
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Automatic bank draft – Set up recurring payments from your account.
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By mail – Send a check or money order with your payment stub.
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In person – Pay at an authorized payment location.
Choose the LG&E bill payment method that works best for your needs each month. Keep your account in good standing to avoid service interruption.
Get LG&E Bill Pay Assistance
If you are struggling to pay your LG&E bill, call them to discuss bill pay assistance programs or payment plan options. Be proactive about working out solutions, since unpaid bills can lead to disconnection.
Paying your LG&E bill promptly each month is an important responsibility. Use the provided phone numbers to easily take care of payments day or night. Call LG&E with any questions about your electric or natural gas service.
Start, stop or move service
You will need to provide:
- Primary and joint account holders (if any) full Social Security number(s).
- Location and contact information.
- Access to meter location.
You will need to provide:
- Account number and the last four digits of the account holders Social Security number.
- Location and contact information.
- Access to meter location.
You will need to provide:
- Primary and joint account holders (if any) full Social Security number(s).
- Location and contact information.
- Access to meter location.
- Your previous account number.
Now is a great time to get organized so your new place is safe, efficient and comfortable.
Important information about residential joint accounts.
Report outages using our mobile app
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
Frequently asked questions and additional information.
Scammers using LG&E numbers to scam Kentuckians
FAQ
Where can I pay my LGE bill?
What is the phone number to Kentucky utilities?
How to set up utilities in Lexington, KY?
Can I pay my Kentucky utilities bill with a credit card?
How do I pay my LG&E bill online?
Welcome to the online bill payment system for LG&E, KU, and ODP. Please have a copy of your bill available for this payment transaction. You may pay your bill using an electronic check. Please enter your account number. Pay through My Account instead
How do I contact LG&E & Ku?
By calling us at 502-589-1444/800-331-7370 (LG&E) or 800-981-0600 (KU/ODP) and use 1-2-2-2-1 for the fast path option. For customers using third-party services, such as a bank to manage payment of several monthly bills at a time, it’s important to note that LG&E and KU cannot control when your payment is received.
How can I contact LG&E?
For immediate attention, you can contact LG&E at 502-589-1444 or 800-331-7370. Allow up to one business day for your request to be processed.
How do I pay my utility bill?
Pay with your checking or savings account. Pay by debit or ATM card, Visa, Mastercard or Discover card. You can mail your check or money order and stub using the convenient return envelope we include in your monthly statement. Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by cash or debit card.
Where is LG &E located?
LG&E and KU is a subsidiary of PPL Corporation, a large energy company headquartered in Allentown, Pennsylvania. Elizabethtown Winlectric ? Elizabethtown Winlectric Co is a supplier of wholesale electrical products for residential, commercial, and light electrical applications, offering competitive prices and reliable sourcing.