A Closer Look at Lewis and Lewis Insurance Reviews: What 77 Customers Have to Say

Lewis and Lewis is a Mexico travel insurance provider that has been serving customers for decades With 77 online customer reviews available, it can be insightful to take a closer look at what policyholders have to say about their experience with this insurer

An Overview of Lewis and Lewis

Based in Los Angeles, California, Lewis and Lewis focuses specifically on insurance for those traveling to Mexico. They offer a range of policies including coverage for trips by car, motorcycle, RV, boat, bus, or even bicycle. Medical, dental, emergency medical evacuation, trip cancellation, lost baggage, and other common travel risks can be covered. Lewis and Lewis promises a dedication to coverage, claims, and customer service.

On WalletHub, Lewis and Lewis currently holds a 45 out of 5 star average rating across 77 reviews This seems to indicate a majority of satisfied customers. However, by looking at the specific reviews, we can get a more detailed perspective.

Breaking Down Lewis and Lewis Reviews on WalletHub

Of the 77 Lewis and Lewis reviews on WalletHub:

• 60 were 5 star (77.9%)
• 9 were 4 star (11.7%)
• 3 were 3 star (3.9%)
• 3 were 2 star (3.9%)
• 2 were 1 star (2.6%)

Clearly the majority of reviews for this insurance provider are highly positive. Still, it’s valuable to look at the themes in both the positive and negative reviews to get a balanced perspective

What Reviewers Liked About Lewis and Lewis

Positive reviewers on WalletHub repeatedly touched on a few key strengths of Lewis and Lewis:

Great Customer Service

Multiple people described the customer service as “outstanding,” “very good,” and “professional.” One said the agent was patient and helpful when they were confused about a process after their spouse passed away. Another said the agent helped them through the insurance process step-by-step for their new vehicle.

Fast and Easy Process

Many reviewers said it was quick and easy to get an insurance quote and set up a policy online or over the phone. One person said the process to insure their new motorcycle went “fast and smooth.” Others appreciated the ease of getting quotes and renewing annual policies.

Reliable Coverage

A number of customers have had policies with Lewis and Lewis for 5+ years and continue to renew because they trust the coverage. One review said they’d had policies for car, home, and recreational vehicles in Mexico for over a decade and were satisfied with the reliable coverage.

Affordable Rates

Some reviews specifically highlighted that Lewis and Lewis offered competitive pricing, especially compared to options from US insurance companies. Customers have secured “cheap” Mexico travel insurance for short trips as well as annual policies at reasonable rates.

Areas for Improvement Noted in Reviews

While most feedback was positive, there were some common complaints in critical reviews:

Customer Service Lacking

The two 1-star reviews describe rude agents who didn’t take time to understand customers’ questions and even hung up abruptly. They felt there was poor patience, empathy, and willingness to explain policies.

Confusion Over Policies

A couple reviews indicated it wasn’t always clear what a policy did or didn’t cover. One was surprised their policy didn’t cover aexpired registration even though they thought it would based on conversations with the agent.

Claims Difficulties

One reviewer described frustration when their claim was denied even though they believed it met the coverage criteria. Another was disappointed by a lack of support when a covered item was damaged.

Better Rates Available

A couple reviews found they could get the same or better coverage for less money by switching to other insurers after being long-term Lewis and Lewis customers.

Key Takeaways: Who Lewis and Lewis Policies Work Best For

Based on the customer feedback, Lewis and Lewis Mexico insurance seems like a good option for:

• Those who want bilingual agents and Mexico-specific coverage from a US company.

• People seeking quick and easy quotes online or by phone.

• Anyone looking for affordable annual policies for frequent Mexico travel.

• Those who value great customer service and fast claims resolution when needed.

However, Lewis and Lewis may not be the right fit for:

• Customers seeking the absolute lowest rates, which may sometimes be beat.

• Those wanting extensive claims support and extremely thorough policy explanations.

• Anyone with particularly complex insurance needs.

The Bottom Line

With mostly 5-star reviews and policies designed specifically for Mexico travel, Lewis and Lewis appears to be meeting the needs of many customers seeking coverage south of the border. However, like most insurers, there are some complaints about claims, customer service, and a lack of clarity around policy details and exclusions.

Shoppers interested in Lewis and Lewis can feel confident that most policyholders have had positive experiences but may want to take extra care to understand exactly what is and isn’t covered to avoid surprises down the road. Discussing needs in detail with an agent and comparing some competitor quotes can provide the best perspective before making a final selection.