If you’re a customer of Lehigh County Authority (LCA) for water or sewer services, you’ll need to pay your utility bills on time each month. LCA offers various convenient payment options including online, phone, mail, in person and drop box. This detailed guide provides everything you need to know to easily pay your LCA utility bill.

Overview of Paying Your LCA Bill

LCA provides water and/or sewer services to over 32,000 customers in Lehigh County PA. As a customer you are responsible for paying your monthly LCA utility bill by the due date. Here are some key things to know

• Bills are issued monthly and due on the 10th of each month

• Several payment options are available through LCA

• Late fees apply if payment is not received by the due date

• Failure to pay may result in service termination

Understanding the bill pay process and your options will ensure on-time payment and continuous service.

Benefits of Paying Your LCA Bill on Time

Paying your LCA utility bill by the 10th of each month has important benefits:

• Avoid late fees of 5%

• Prevent service disruption

• Maintain positive payment history

• Support infrastructure investments in your community

• Allow for accurate budgeting each month

Paying on time is a simple way to stay in good standing with LCA and avoid unnecessary fees or issues.

Overview of LCA Bill Payment Options

LCA offers customers various convenient and easy ways to pay each month. Choose the option that works best for you:

• Online – Pay via LCA’s website using credit/debit card, e-check or third party apps.

• Phone – Call the automated phone payment system and pay with card or e-check.

• Mail – Send check or money order with payment stub to LCA office.

• In Person – Pay with cash or card at local Walmart customer service desks.

• Drop Box – Place check or money order in drop box at LCA office.

Review the benefits of each option to determine your preferred payment method each month.

Step-by-Step Guide to Paying Your LCA Bill Online

Paying online through LCA’s website is easy and convenient. Follow these steps:

1. Visit LCA’s pay online portal.

2. If new user, select “Register” to create an account. If existing user, enter your username and password.

3. Select a payment amount and your water account if paying multiple bills.

4. Enter your payment information including credit/debit card or bank details.

5. Confirm payment details and select “Process Payment” to complete.

6. A payment confirmation will display and receipt will be emailed.

The whole process takes just a few minutes when paying your LCA bill online.

Paying Your LCA Bill by Phone

To pay your LCA bill over the phone:

1. Call 1-844-798-3696, LCA’s automated pay by phone number.

2. Follow prompts to enter your account number and access your account.

3. Select option to make a one-time payment when prompted.

4. Enter your credit/debit card or bank account details for payment.

5. Receive payment confirmation number at the end of the call.

6. Payment will typically process within 1 business day.

The automated phone payment system allows fast and easy LCA bill pay 24/7.

Paying Your LCA Bill by Mail

To mail your payment to LCA:

• Write check or money order payable to “Lehigh County Authority” for your bill amount.

• Include your payment stub to credit the proper LCA account.

• Mail using provided return envelope or to correct LCA PO Box address.

• Allow 5-7 days for mailed payments to process.

• Utilize a check tracking service if mailing within 2 days of due date.

Mailing your payment is simple with your pre-addressed return envelope.

Other Ways to Pay an LCA Bill

In addition to the main options above, you can also pay your LCA bill:

• In person at local Walmart Customer Service desks in cash or card.

• Drop box at LCA office locations in Allentown and Wescosville.

Some customers prefer the convenience of paying their bill locally using these methods.

Tips for Paying Your LCA Bill On Time

Follow these tips and best practices when paying your LCA utility bill:

• Mark due dates on your calendar so you remember to pay on time.

• Enroll in autopay or recurring payments to have your bill paid automatically each month.

• Sign up for paperless billing to receive bill alerts by email.

• Avoid delays by mailing payment 7-10 days before due date.

• Contact LCA immediately if you anticipate an issue paying on time.

Staying organized and planning ahead will help ensure you get your LCA utility bills paid by the 10th to avoid any late fees or disruption of service.

Answers to Frequently Asked LCA Bill Pay Questions

What if I’m moving and need to pay a final bill? Final bills related to ending or transferring service must be paid by check, money order or cash. Online/phone payments are not accepted for final bills.

What do I do if I’m having difficulty paying my bill? Contact LCA’s Customer Service team at 610-398-2503 as soon as possible if you are struggling to pay your bill on time. They can discuss arrangements or assistance.

Are there fees for paying online or by phone? No, LCA does not charge any fees for utilizing their online payment system or automated phone payment system.

When will late fees be charged to my account? If your bill is not paid by the 10th of the month, a 5% late penalty will be assessed. Additional late fees may apply if the bill remains unpaid.

How can I check on the status of a mailed payment? You can contact LCA Customer Service to verify your mailed payment was received and applied to your account accurately.

In Summary