If you live in Lee County, Florida and receive water, sewer, and irrigation services from Lee County Utilities (LCU), paying your monthly utility bill is easy and convenient. LCU offers multiple payment options to fit any schedule or preference. Read on to learn the various ways to pay your Lee County utility bill.
Online Payment
The quickest and most popular way to pay your Lee County water bill is online through the LCU customer portal To pay online
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Go to www.leegov.com/utilities and click on “Pay My Utility Bill”.
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If you already have an online account, simply login with your username and password If it’s your first time, click “Register” to create an account.
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Once logged in, choose the service address for the bill you want to pay.
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Enter your bank account or card information to complete the payment.
Online payments post instantly if submitted before 7:00 pm on the due date. You can also setup automatic monthly payments to have your bill paid on the due date each month. Online payment accepts checking accounts, savings accounts, debit cards, or major credit cards.
Phone Payment
Call the LCU automated payment line at 239-533-8845 to pay your Lee County utility bill by phone. You’ll need your 10-digit account number and address zip code. The system is available 24/7 and allows payment by debit, credit card, or electronic check.
Mail-In Payment
If you prefer to pay by check or money order through the mail, fill out the payment coupon from your paper bill and send to:
Lee County Utilities Payment Center
P.O. Box 60045
Fort Myers, FL 33906
Be sure to mail at least 7 days before the due date to ensure on-time delivery. You can also use your bank’s online bill pay feature to send a check on your behalf.
Drive-Thru Payment
Visit the LCU Customer Service Center at 6441 Topaz Court in Fort Myers to drop off a payment in person at the drive-thru. The drive-thru is open Monday – Friday from 8AM – 5PM. Accepted payment methods are cash, check, money order, or cashier’s check.
Drop Box Payment
LCU has a 24-hour walk-up drop box located outside the Customer Service Center. Simply place your check or money order in an envelope with your payment coupon and drop into the slot before the due date.
Automatic Bank Draft
Sign up for monthly automatic bank draft to have your payment amount deducted directly from your checking or savings account each month. Download the ACH authorization form and submit with a voided check to LCU. There’s no fee for bank draft payment.
Payment Locations
In addition to the Customer Service Center, LCU payments can also be made at:
- Bonita Springs Utilities: 11900 E Terry St, Bonita Springs
- Cape Coral City Hall: 1015 Cultural Park Blvd, Cape Coral
- Fort Myers Shores Service Center: 2523 Island Park Rd, Fort Myers
- North Fort Myers Recreation Center: 2000 N Recreation Park Way, North Fort Myers
- Terry Park Recreation Center: 3410 Palm Beach Blvd, Fort Myers
Payment Due Date
LCU utility bills are issued monthly and are due 21 days from the statement date. So for example:
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If your statement date is September 1st, the payment is due September 22nd.
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If your statement date is October 15th, the payment is due November 5th.
The exact due date is printed on your monthly statement. Payments must be received by 11:59 pm on the due date to avoid a late fee. If the due date falls on a weekend or holiday, payments are accepted the next business day without penalty.
Late Fees and Disconnection
If your LCU payment is not received by the due date, a late fee of 1.5% is applied to the unpaid balance. Accounts that are 60+ days past due are subject to disconnection. If you anticipate missing a payment, contact LCU immediately to set up a payment plan and avoid late fees or shut off.
Payment Arrangements
If you’re struggling to pay your Lee County utility bill, LCU offers payment extensions and arrangements. Before the bill is due, call the Customer Care Center at 239-533-8845 to set up a plan. Payment arrangements can spread payments over several months to make bills more manageable.
Financial Assistance
LCU partners with social service agencies to provide financial assistance for customers unable to pay their utility bills. Programs include:
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LIHEAP: Provides federal grants for home energy bills, including water/sewer. Household income must be below 150% of poverty guidelines. Apply through the Area Agency on Aging.
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CARE: Offers credits on LCU bills for seniors or disabled residents. Income limits apply. Apply through Community Assisted Relief Efforts.
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Salvation Army: Can assist with one-time emergency bill payment. Scheduled application days – call for information.
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Harry Chapin Food Bank: Provides utility payment assistance for families in crisis. Schedule an appointment to apply.
Contact LCU Customer Care for complete details on bill assistance programs and how to qualify.
Budget Billing
To make utility bills more consistent, LCU offers Budget Billing which averages usage over 12 months. This results in the same budget bill amount each month rather than fluctuating seasonal highs and lows. Enroll by calling LCU – your account must be in good standing.
Paperless Billing
Go paperless to receive and pay your LCU bill electronically each month. Sign up through the online customer portal and get reminders emailed when your eBill is ready. Paperless billing saves paper and ensures on-time delivery of your bill.
Bill Details
LCU utility bills consist of the following charges:
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Water service – Based on usage in gallons multiplied by the water rate
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Wastewater service – Based on your water usage or a guaranteed minimum charge
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Irrigation service – If applicable, based on usage multiplied by irrigation rate
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Solid waste fee – Flat monthly charge assessed by Lee County Solid Waste Division
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Stormwater fee – Flat monthly fee based on property type to fund stormwater improvements
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Taxes and franchise fees – Charges added by the county and state
Carefully review each monthly bill and reach out to LCU Customer Service with any questions. Being an informed customer can help you monitor your usage and avoid billing issues.
Account Management
The LCU online customer portal provides account management tools such as:
- View, download, and pay bills
- Monitor daily usage
- Receive notifications for high usage alerts
- Set up recurring payments
- Enroll in paperless billing and auto-pay
- Update account and contact information
Keep your contact details like phone number and email up-to-date so LCU can provide important account notices. Track your usage closely each month to catch leaks or other problems early.
Moving Your Service
If you’re moving within Lee County, contact LCU at least one week before your move date to transfer or stop service. Provide the start and end service dates at each address to finalize your account.
When moving out of the LCU service area, your final bill will be issued within 20 days after your service end date. Pay any outstanding charges to avoid collections actions on your account.
Rates and Fees
LCU utility service rates are set by the Lee County Board of County Commissioners. View the current LCU Rate Schedule on the county website for details on water, sewer, irrigation rates, service fees, and other charges.
Rates are evaluated annually and may be adjusted as needed to cover the costs of providing water, sewer, irrigation and reclaimed water service to Lee County residents and businesses.
Customer Service
Contact the LCU Customer Care Center at 239-533-8845 or [email protected] for any questions about your utility account and payment options.
Customer service representatives are available Monday – Friday from 8AM – 5PM to assist with:
- Payment arrangements
- Financial assistance programs
- Billing disputes and high usage investigations
- Payment posting issues
- Service turn on/off requests
- Account changes
- Rate explanations
Multiple payment choices, online account access, and great customer service make paying your Lee County water bill hassle-free. Stay informed as a customer and pay your utility bill on time each month.
Click the blue button below to view your account information. If you haven’t set up a login just click on the “First time Sign in” link and follow the prompts.
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment before the due date specified on your bill. We accept the post date on the envelope.
If the 10th falls on the weekend or a holiday we will accept payment with no late charges through the following work day.
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply fill out the ACH Recurring Debit Form located on the back of your bill. You may also pick up the ACH form in the office. Drop it off or mail it to our office, along with a voided check.
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays, and the first day after a holiday are normally very busy.
1) For your convenience there is a walk-up drop box by the main office entrance door.
2) There is also a Drive by drop box with night lighting located in the front of the maintenance building.
How to make a payment on Lee County Utilities’ Mobile App
FAQ
How do I pay my Lee County utility bill by phone?
Where to pay Henrico County water bill?
Where do I pay my water bill in Laurel Mississippi?
How do I pay my Lee County water supply bill?
Please click the green “BILL PAYMENT” button to be redirected to the online bill payment site. Lee County Water Supply Corporation does not receive any compensation for this service charge. To pay by phone, please call 1-877-208-6067. Click the blue button below to view your account information.
Who is Lee County Water Supply Corporation?
At Lee County Water Supply Corporation, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers.
Is Lee County PSA responsible for payments made through my financial institution?
Lee County PSA is NOT responsible for payments made through your financial institution. Any payment received after the due date will result in penalties. ATTENTION *Please remember to add the suffix (-0, -1, etc.) to your Account Number when signing up for the online account to make payments, view usage and browse payment history.
How do I apply for financial assistance in Lee County?
Federal or State financial assistance program are managed by Lee County. Visit Lee County at www.leeflcares.com for eligible programs. All applicants are required to register through Lee County at www.leeflcares.com Once approved, payments are issued to GSCDD and applied toward any outstanding balance.
How do I pay my bill online?
Online One-time payment through our Customer Portal using Debit or Credit Card. (All credit/debit card payments are subject to processing fee) Bill Pay through your bank online – Set-up “Bill Pay” through your bank online.