Lawrence Utilities provides water, sewer, and stormwater services to residents and businesses in Lawrence, Indiana, which is part of the Indianapolis metro area. It’s important to pay your monthly Lawrence Utilities bill on time to avoid service disruptions. This guide covers available payment options, programs, and tips for Lawrence utility customers.
Overview of Lawrence Utilities Billing
Lawrence Utilities mails monthly bills for:
- Water usage
- Sewer usage
- Stormwater fee
Due dates are around the 20th of each month. Bills not paid by the due date incur a 10% late fee.
Rates vary based on usage, meter size, and property type. The average single family home pays $60-$100 per month.
Consequences of Late Payment
If you don’t pay your Lawrence Utilities bill by the due date, you may face:
- Late fee of 10% on current charges
- Shut off notice after 30 days past due
- Water service disconnection after 60 days past due
- Reconnection fee of $50 to resume service
- Security deposit equal to 2 month’s average bill
Avoid these penalties and service interruptions by paying on time.
Payment Options
Lawrence Utilities offers several ways to pay your bill conveniently:
- Online account portal
- Phone
- In person
- Drop box
Details on each option:
Online
Pay online 24/7 through the customer portal. You can also go paperless with e-bills and setup autopay.
Phone
Call 317-542-0511 to pay by phone using a check or credit card.
In Person
Visit the kiosk at 9001 E. 59th St in Lawrence to pay by cash, check, or credit card
Send a check or money order to:
Lawrence Utilities
9001 E. 59th Street
Lawrence, IN 46216
Write your account number on the payment.
Drop Box
A 24-hour drop box is located at the Lawrence Utilities building.
Account Management Tips
Here are some tips for staying on top of your Lawrence Utilities account:
- Sign up for paperless billing and autopay
- Check your balance frequently
- Pay a few days early to ensure on-time delivery
- Update your contact information if moving
- Contact utility billing staff immediately if you anticipate issues paying
- Apply for financial assistance if eligible
Closely monitoring your account and proactively communicating can help avoid late fees or shutoffs.
Payment Assistance Programs
If you are struggling financially, Lawrence Utilities offers assistance programs such as:
- Payment arrangements
- Temporary discounted rates
- One-time crisis grants
Contact the billing office to discuss qualifications and apply for programs that help make utility bills more affordable. Avoid putting vital services at risk if you are going through financial hardship.
Avoid Service Shutoffs
Having your water shut off due to non-payment creates major disruption and health risks. You can avoid this worst case scenario by:
- Paying on time every month
- Contacting Lawrence Utilities immediately if you anticipate late payment
- Setting up autopay through the online portal
- Applying for financial assistance if eligible
- Making payment arrangements if past due
Keeping your Lawrence Utilities account current is crucial. With some extra effort, service shutoffs can usually be prevented.
Final Bills When Moving Out
If you are moving out of Lawrence, you must close your utility account to stop service and billing.
Contact Lawrence Utilities at least 3 days before your move date. Provide them your move out date and new address.
You will receive a final bill covering any usage since your last statement up to the closing date. Pay this final bill on time to avoid collections actions for unpaid balances.
Closing your Lawrence Utilities properly ensures you resolve all outstanding charges when vacating your property.
Avoid the Headaches of Late Payment
Paying Lawrence Utilities bills on time takes dedication. But it saves you from endless fees, credit damage, shutoffs, and other headaches.
Use available payment options like autopay and account alerts to stay on track. And reach out for assistance before billing issues snowball out of control.
Being a responsible Lawrence Utilities customer keeps your water flowing and preserves your financial reputation. Don’t let late payments create unnecessary problems.
Lawrence Utilities Online Bill Pay Tutorial
How do I pay my Lawrence utility bill online?
The City of Lawrence uses Paymentus to process credit card payments online, as well as over the telephone. To pay with Visa, Discover or MasterCard by telephone call (877) 506-3115. Additional payment options including Auto Bill Pay, paying by mail, at drop box locations, or in person. These payment options are ONLY for Utility Bills.
How do I pay my Lawrenceburg utility bill online?
Lawrenceburg Utility Systems offers you many ways to conveniently pay your bill. SmartHub is LUS’s online bill payment system that also allows you to set up automatic payments, make one-time payments, view your billing statement, and even monitor your utility usage history.
How do I make a Lawrenceville utility payment?
Payments may be made online, by phone, by mail, at City Hall, or via an automatic bank draft. Lawrenceville Utilities customers can access their account information through the Customer Self Service portal.
How does Lawrence utilities store payment methods and contact information?
Customers can securely store payment methods and contact information for speedy checkout and recurring billing. Customers can store their account using a lookup screen that’s integrated with Lawrence Utilities’ underlying Customer Information System (CIS) to verify their information in real time.
How does Lawrence utilities’ mobile-responsive payment experience work?
A welcome email confirms registration and lets customers get started online. In the Lawrence Utilities profile, the mobile-responsive payment experience makes it easy for customers to access all functionality from a smartphone or tablet, just like they would on a desktop.
Does Lawrence have a self-service payment kiosk?
The City has introduced two self-service, 24/7 payment kiosks that enable their customers to pay utility bills in person using cash, check, and card via walk-up or drive-through kiosk. Hear what the City of Lawrence has to say about using the CityBase payment platform for web and kiosk.