Paying utility bills can be a tedious task. Between keeping track of due dates mailing in payments and ensuring your account has enough funds, it’s easy to get overwhelmed. However, the city of Las Cruces offers a convenient online bill pay system through Las-Cruces.Org that takes the hassle out of paying your utilities each month.

Las-Cruces.Org allows residents to easily set up and manage utility bill payments for water, gas, electric, sewer, and trash services. With a few simple clicks, you can go from fumbling with paper bills to streamlined digital payments Here are some of the key benefits of using Las-CrucesOrg to pay your utility bills

Convenience

The online bill pay system is available 24/7, so you can pay your bill anytime, anywhere No more rushing to the mailbox or utility office before closing time. Payments can be made from your computer, smartphone, or tablet for ultimate convenience

Payment Options

Las-Cruces.Org offers various payment options to suit your needs:

• Pay by credit/debit card or eCheck for one-time payments
• Set up automatic monthly payments to be drafted from your bank account
• Pay over the phone by calling the Utility Billing office
• Mail in a payment if you prefer checks

With multiple ways to pay, you can choose the method that works best for your situation.

Paperless Billing

Tired of cluttered mailboxes? Las-Cruces.Org allows you to go paperless by opting into e-bills. You’ll receive an email notification when your bill is ready to view and pay online. Saving paper is good for the environment and your organization.

Account Management

The online system enables you to take control of your account. You can:

• View billing history and payment records
• Edit your payment methods
• Change paperless settings
• Update personal info and contact details
• Submit meter readings
• And more!

Monitoring your account is simple with all the tools in one place.

Budgeting Features

Las-Cruces.Org has features to help you stay on budget each month. You can see your current charges and projected monthly costs. Payment reminders are also sent to prevent late fees. Plus, spreading payments evenly over the year is possible with the level pay program.

Security

Safety comes first when paying bills online. Las-Cruces.Org utilizes encryption and other security measures to protect your personal information during transactions. Your data stays private while giving you the freedom to pay bills remotely.

Customer Support

If you have questions or issues using Las-Cruces.Org, the utility billing team is ready to help. Contact customer support by phone or email to have your concerns addressed promptly. The knowledgeable staff can guide you through setting up your account and answer any bill-related questions.

How to Enroll in Las-Cruces.Org

Ready to enjoy simplified bill payment? Signing up for Las-Cruces.Org is easy and only takes a few minutes when you follow these steps:

1. Visit the City of Las Cruces Utility Billing website

Go to www.las-cruces.org/billing and click on the “Pay Your Bill Online” button. This will direct you to the Las-Cruces.Org login portal.

2. Click on the “New User” link

This will open the registration form to establish your online account access. Make sure to have your most recent utility bill handy to reference.

3. Enter your account information

You will need to provide basic details like service address, account number, name, email, etc. This links your existing utility account with the new online profile.

4. Create username and password

Choose a unique username and password you will use to log in and access your account going forward. Make sure your password is strong for security.

5. Accept the terms and conditions

Reviewing the terms and agreements is an important step before using the online bill pay system. You must accept them to proceed.

6. Select paperless options

Opt-in to paperless billing and automatic payments if you want to go green and streamline the process.

7. Verify your email address

Check your inbox for a verification email and click the confirmation link inside. This activates your new account.

8. Log in and access your account

Use your new username and password to log in to Las-Cruces.Org. The system will now recognize you as a registered user.

And that’s it! With those simple steps, you can start conveniently managing utility payments online. Las-Cruces.Org makes bill pay faster, easier, and more efficient for Las Cruces residents. Simplify your finances and go paperless by enrolling today.

Frequently Asked Questions about Las-Cruces.Org

As a helpful utility bill pay service, Las-Cruces.Org aims to make the process straightforward for customers. But you may still have some questions about using the online system. Here are answers to some commonly asked questions:

How long does it take for my payment to process through Las-Cruces.Org?

Online payments are typically processed within 1-2 business days. The transaction time depends on your payment method and financial institution.

What are the fees for paying bills through Las-Cruces.Org?

There are no fees to use the standard online bill pay system. However, there is a convenience fee for paying over the phone with a representative.

Can I still receive a paper bill if I use Las-Cruces.Org?

Yes, you can continue receiving paper bills even if you pay online. Simply select the paper billing option when registering your account.

What payment methods can I use on Las-Cruces.Org?

Accepted payment methods include credit card, debit card, and eCheck from a bank account. See the website for more details.

Is my payment and account information secure?

Las-Cruces.Org uses encryption and other security measures to keep your data private. Payments are processed through secure payment gateways.

What if I forget my Las-Cruces.Org username or password?

You can use the “Forgot Password” link on the login page to reset your credentials. Or call customer support for assistance recovering access.

Can I see my past bills and payment history in Las-Cruces.Org?

Yes, your billing statements and payment records for the past 18 months are viewable in your online account.

Who do I contact for help with Las-Cruces.Org?

Reach out to the utility billing customer support team by phone at 575-541-2111 or email [email protected].

Are there payment assistance programs available if I cannot afford my bill?

Yes, the city offers programs like Balance My Bill and Project Share to help qualified residents afford utility costs. Contact customer service about bill assistance.

Simplifying bill pay is possible with Las-Cruces.Org. Managing utility payments is now easier than ever for Las Cruces residents. Sign up for an account today to reclaim your time and go paperless!