How to Pay Your Lakeland Electric Bill by Phone

Having reliable electric service is essential for our homes and businesses. Lakeland Electric works around the clock to deliver safe, affordable power to their customers. When your monthly bill arrives, you want an easy way to pay it. Paying your Lakeland Electric bill by phone is a convenient option for those who prefer talking to a real person versus paying online.

Overview of Lakeland Electric

Lakeland Electric is the third largest publicly owned electric utility in Florida They serve over 122,000 customers in Lakeland and unincorporated areas of Polk County Lakeland Electric’s service area covers 255 square miles.

As a municipal utility owned by the City of Lakeland, Lakeland Electric is overseen by an elected Lakeland City Commission They generate power from natural gas, solar, and purchased power. Lakeland Electric handles everything from power generation to maintaining utility poles and power lines.

Benefits of Paying by Phone

For those who don’t feel comfortable paying bills online. calling Lakeland Electric to pay your bill offers advantages like

• Speaking with a real person for personalized service

• Getting questions answered immediately

• Avoiding security concerns with online payments

• Paying without needing a computer or mobile device

• Keeping payment process simple for those less tech-savvy

• Inputting payment info verbally instead of typing

For many customers, talking to a representative to handle bill payment provides a sense of security and familiarity.

Lakeland Electric’s Phone Payment Options

Lakeland Electric offers two options for paying your electric bill by phone:

1. Automated Pay-by-Phone System

Lakeland Electric’s automated phone payment system is available 24/7 by calling (863) 834-9535. With this automated system, you can:

• Check your account balance

• Make a one-time payment with your credit/debit card

• Set up recurring payments to be automatically charged

• Access payment history

The automated system is quick and easy for paying without talking to a representative.

2. Customer Service Representatives

For personalized service, you can speak with a Lakeland Electric customer service rep to process your payment. Live customer service is available:

Monday – Friday: 7:30am – 6:00pm

To pay your bill with a live representative, call Lakeland Electric at (863) 834-9535 during customer service hours. Talking with a knowledgeable rep allows you to get answers to any bill payment questions.

Step-by-Step Guide to Paying by Phone

Ready to pay your Lakeland Electric bill by phone? Here is a step-by-step guide:

1. Call Lakeland Electric at (863) 834-9535.

2. Select option for “Billing Inquiries” from the automated menu.

3. Choose either the automated system or waiting to speak with a representative.

4. Enter or provide your 10-digit Lakeland Electric account number.

5. For one-time payments, enter your credit/debit card details.

6. For recurring payments, provide the date and payment amount for automatic charges.

7. A confirmation number will be provided after payment is processed.

Following these simple steps allows you to pay your electric bill conveniently over the phone in minutes.

What Information is Needed to Pay by Phone?

Having the right information on hand when you call Lakeland Electric to pay your bill helps speed up the process:

• Your 10-digit Lakeland Electric account number

• Full name as listed on the account

• Service address

• Amount owed on most recent bill

• Credit/debit card number and expiration date for one-time payments

• Bank account information if setting up recurring automated payments

Being prepared with this information saves you time when paying by phone.

Set Up Recurring Phone Payments

For maximum convenience, you can set up automatic recurring phone payments with Lakeland Electric’s automated system. This automatically pays your electric bill each month with the payment method you select.

To set up recurring phone payments:

1. Call Lakeland Electric at (863) 834-9535.

2. Select the “Recurring Payment” option.

3. Choose the date and amount to pay each month

4. Enter your credit card or bank account information.

5. A confirmation number will be provided.

With automatic payments, you don’t have to remember to manually pay each month. Your bill gets paid on time, avoiding late fees.

Get Text/Email Reminders About Your Bill

To help avoid forgetting to pay your bill, Lakeland Electric lets you opt into text or email reminders when your bill is ready and when the due date approaches.

To set up reminders:

1. Log into your Lakeland Electric online account.

2. Under “My Profile”, update your notification preferences.

3. Opt into bill ready and due date reminders.

4. Save your updated contact preferences.

Getting reminders helps you pay your electric bill on time every month, preventing late charges.

Payment Assistance Programs Are Available

If you are struggling financially, Lakeland Electric offers bill payment assistance programs such as:

• Project CARE – Offers bill discounts to qualifying low-income households.

• Energy Assistance Program – Helps pay a portion of electric bills for customers in need.

Don’t hesitate to call Lakeland Electric to learn about bill assistance options if you are unable to pay your bill in full.

Paying your Lakeland Electric bill promptly over the phone is quick, easy, and convenient. Whether you utilize their automated phone payment system or speak with a live customer service rep, your electric bill can be paid in just minutes without leaving home. Consider setting up recurring payments for automated convenience. And take advantage of bill reminders to avoid late fees. Keep your Lakeland Electric account in good standing by paying your bill on time each month using their phone payment system.