How to Pay Your Lafayette Utility System Bill

Paying your utility bill on time is important to maintain uninterrupted service and avoid late fees. The Lafayette Utility System (LUS) offers several convenient payment options to customers. In this article, I’ll walk you through the various ways you can pay your LUS bill.

Online Payment

The easiest way to pay your LUS bill is online through LUS Quick Pay or My Account.

With LUS Quick Pay, you can make one-time payments without logging in Just enter your account number, name, and payment info It accepts Visa, Mastercard, Discover, and e-Checks. Payments are usually reflected immediately.

For recurring payments and added features, LUS My Account is the way to go. With My Account you can:

• View current and past bills and payments
• Enroll in paperless billing
• Set up automatic payments
• Monitor your energy and water usage
• Update account information and contact details
• And more!

To register, you’ll need your account number, email address, and social security or driver’s license number.

Both Quick Pay and My Account provide instant payment confirmation via email. I love the convenience of paying my bill online. I never have to worry about late payments when I setup auto-pay through My Account.

Pay By Phone

Call 1-800-935-2587 to pay your LUS bill over the phone. You’ll need to provide your account number and customer number found on your statement.

Phone payments offer a quick option when you don’t have access to the internet. Just be aware that additional convenience fees may apply when paying by phone.

Mail-In Payment

For a more traditional approach, you can mail your payment to:

Lafayette Utilities System
Customer Service
P.O. Box 4024-C
Lafayette, LA 70502

Be sure to include your payment stub from the bill. Do not mail cash and refrain from using staples, folds, or paperclips. Allow 3-5 business days for your mailed payment to process.

In-Person Payment

Visit one of two LUS customer service centers to pay your bill in person:

Pinhook Location
1875 W Pinhook Rd, Suite B

Moss Street Location
2701 Moss St

Both locations have drive-thru and walk-in payment options. The Moss St location also has a 24/7 drop box to place check or money order payments when the office is closed.

Paying in person allows you to talk with a customer service rep if you have questions or need help with your account.

Schedule Recurring Payments

For maximum convenience, I recommend setting up recurring payments. This way your bill gets paid automatically each month without you having to remember.

You can schedule recurring payments through:

• LUS My Account – Setup one-time or automatic payments on your desired due date.

• Bank Bill Pay – Arrange automatic payment through your bank’s online bill pay service.

• Pre-Authorized Bank Draft – LUS will automatically deduct your bill from your bank account each month. To enroll, complete the online form.

Recurring payments prevent late fees and service disruptions. I use My Account to automatically pay my LUS bill on the due date every month. The consistency gives me peace of mind knowing it’s handled.

Payment Arrangements and Assistance

If you’re struggling to pay your LUS bill, contact customer service to explain your situation and request alternative payment arrangements.

Payment extensions or payment plans allow you to pay past due balances over time while maintaining service. Qualifying customers can also apply for utility bill assistance programs such as Share the Light to lower costs.

Don’t wait until after you receive a disconnection notice. Reach out right away if you anticipate difficulty paying your bill. LUS provides options to help customers manage payments and avoid disruption.

Avoid Late Fees

LUS bills are due 20 days after the statement date. Late fees apply to bills unpaid after the due date:

• 10% of the first $3.00 owed
• 3% of any amount above $3.00

Recurring payments can prevent late fees by ensuring your bill is paid on time automatically.

If you received a late fee in error or have an extenuating circumstance, contact LUS as soon as possible to request a fee reversal or waiver. Don’t let late fees accumulate – take action quickly to resolve the issue.

Review Billing Disputes Thoroughly

If you disagree with an LUS bill, here are some tips:

• Compare current and previous bills. Look for usage spikes or billing errors.

• Inspect equipment for leaks, malfunctions, or needed repairs. Plumbing leaks are a common source of high water bills.

• Check for billing or meter discrepancies under your LUS account.

• Contact LUS to discuss the bill and arrange meter testing if appropriate.

Document as much evidence as possible to support your claim. Meter testing or further investigation may be needed if LUS finds no obvious billing errors on their end.

Be cooperative in resolving disputes. Pay undisputed portions on time while contesting specific charges. With evidence and patience, many billing issues can be settled favorably.

Maintain Accurate Account Information

To ensure proper billing and communication, keep your contact details updated in your LUS account profile:

• Correct mailing address
• Valid phone number
• Current email address

Update any changes through your LUS My Account portal or by contacting customer service. Accurate info prevents billing issues and ensures you receive important notices.

Review account details like your service plan and meter number periodically. Verify everything matches your records to avoid potential billing conflicts.

Explore Energy and Water Saving Programs

LUS offers programs to improve efficiency and lower utility costs such as:

• Home energy audits
• Energy Star appliance rebates
• Net metering for solar customers
• Water conservation kits
• Rain barrel subsidies

Improving your home’s efficiency reduces energy and water usage. This lowers your bills while benefiting the environment.

Review available programs on the LUS website or speak with a customer service agent for personalized suggestions tailored to your needs. Every bit of savings helps cut costs!