A Comprehensive Guide to Paying Your Lafayette Water Bill

Paying your monthly water bill is an essential responsibility for all residents and businesses in Lafayette, Indiana However, with the variety of payment options available, the process can seem complex and confusing This comprehensive guide will explain all your choices for paying your Lafayette water utility bill, when it is due, late fees, and provide tips to make bill payment fast, easy, and headache-free.

Overview of City of Lafayette Water Utility

The City of Lafayette Water Works provides drinking water and sewer services to over 29000 customers across the city. This includes both residential and commercial accounts.

The Utility Billing Office handles billing, payment processing, and customer service for water utility accounts. They issue over 375,000 bills and process as many payments annually.

It is important for all customers to pay their water bill on time each month to avoid penalties and service disruptions Review your options below to select the best payment method for you.

When Lafayette Water Bills Are Due

Lafayette water bills are issued monthly on a cycle specific to your address.

Payment is due 15 days after the bill date printed on your statement. The due date falls on the same date each month.

If your payment is not received by the due date, late fees are assessed. See below for more details on late charges.

Mark your monthly due date on your calendar so your payment arrives on time. Signing up for autopay is another way to avoid missed payments.

Late Fees and Charges for Overdue Lafayette Water Bills

If your water bill payment is late, you will be subject to additional fees and charges including:

• Late Payment Fee: 10% fee on the first $3 owed and 3% on any amount over $3. This is applied 15 days after your bill date if unpaid.

• Shut Off Notice Fee: $15 fee if your account is sent a shut off notice for non-payment.

• Shut Off and Restoration Fee: $35 fee if your water is physically shut off for late payment.

• Collections Referral: Overdue accounts may be sent to a collection agency with additional fees added.

Avoid all late fees by paying your water bill on time each month. Sign up for autopay or reminders if you occasionally forget.

Payment Options for Lafayette Water Bills

The City of Lafayette offers customers numerous ways to pay their monthly water bills:

Pay Online

• Pay through the online payment portal anytime 24/7.

• Securely pay by credit/debit card or electronic check.

• Create an account to store payment info and view billing history.

Pay by Phone

• Call 833-252-1659 and follow prompts to pay over the phone.

• Have your account number and card ready to make a payment.

Mail a Check

• Detach payment stub from bill and mail with check to:

  City of Lafayette

  PO Box 1688

  Lafayette, IN 47902

• Allow 5 business days for mailed payments.

Pay In Person

• Visit the Utility Billing Office at 20 N 6th Street.

• Pay with cash, check, money order, or card.

• Only available during office hours Monday-Friday 8AM-4:30PM.

Bank Draft Payments

• Set up automatic monthly payments from your bank account on your bill due date.

• Deducted directly from your checking or savings account.

• Avoid late fees since it’s automated.

24 Hour Drop Box

• A secure drop box is located outside the Utility Billing Office.

• Drop off check or money order payments 24/7.

Evaluate these options to choose the most convenient billing payment method for your needs. Many customers prefer the simplicity of online or automatic bank draft payments.

Tips for Paying Your Lafayette Water Bill

Follow these tips and best practices when paying your Lafayette water utility bill:

• Mark your bill due date on your calendar so you remember each month

• Sign up for text or email reminders before the due date

• Enroll in autopay or automatic bank draft to ensure on-time payment

• Pay online for fastest processing and payment confirmation

• Avoid mail delays by not sending paper checks

• Watch for billing errors and contact utility billing office with issues

• Check account balance online before due date to avoid surprises

• Notify utility office prior to moving to stop service and get final bill

Setting reminders and utilizing automated payment methods are the best ways to avoid late fees or service interruptions.

What To Do if You Cannot Pay Your Water Bill

If you are ever unable to pay your Lafayette water bill due to financial hardship or emergency, contact the Utility Billing Office immediately.

They can discuss options like:

• Payment extensions or due date adjustments

• Payment plans to split balance over multiple months

• Special billing arrangements tailored to your situation

• Information on water utility bill assistance programs

Being proactive allows the utility billing staff to work with you directly to avoid penalties or disruption of your water service. Don’t wait until after shut off notices have been sent or your service interrupted.

Resources for Resolving Lafayette Water Bill Issues

If you have questions about charges on your bill, think it is incorrect, or are disputing late fees, promptly contact the Utility Billing Office for assistance:

• Phone: 765-807-1100

• Email: [email protected]

• Office: 20 N 6th Street, Lafayette, IN 47902

The knowledgeable utility billing staff can explain charges, research billing errors, remove invalid late fees, set up payment plans, and help resolve any payment issues.

Paying your Lafayette water utility bill on time should be simple and straightforward. Evaluate all the payment methods to choose one that works for your schedule and preferences. Utilize automated payments or reminders to avoid ever missing due dates and incurring fees. Identify the best ways to contact Utility Billing Office if you have account issues or billing questions. Follow the tips provided to make managing your Lafayette water bill stress-free and hassle-free. Reach out to the utility billing professionals if you need personalized guidance or bill payment assistance.