Paying Your LADWP Bill by Phone: A Convenient Option for Customers

Paying your utility bill is an essential task that must be completed each month to keep your services running. For many customers of the Los Angeles Department of Water and Power (LADWP), paying by phone is a convenient and easy way to take care of this recurring bill. LADWP offers a dedicated phone number that residential customers can use to pay their bill over the phone 24/7.

Overview of Paying LADWP Bills by Phone

LADWP offers customers the ability to pay bills by phone through the LADWP Payment Center To use this service, residential customers simply need to call 1-877-MYPAYDWP (1-877-697-2939) and follow the prompts

This automated phone system is available 24 hours a day, 7 days a week for your convenience. As long as you have a touch-tone phone, you can call and make a payment at any time of day or night. The phone agents can assist English and Spanish speakers.

When you call to pay your LADWP bill by phone, you will need to provide your account number and 4-digit access code. You can then choose to make a one-time payment from your bank account or credit card. The available card types are Visa and Mastercard.

Benefits of Paying Your LADWP Bill by Phone

There are many benefits to paying your LADWP utility bill by phone rather than mailing a check or paying in person:

  • Convenient – The 24/7 availability makes this payment method extremely convenient. You can call on your schedule, including evenings and weekends.

  • Fast – The automated system is quick and easy to navigate. The entire payment process only takes a few minutes.

  • Secure – Your financial information is secure when entered through the automated phone system. The process is just as secure as paying online.

  • Helpful agents – If you need any assistance completing your payment, friendly agents are available on the phone.

  • No fees – LADWP does not charge any fees for paying your bill by phone using the automated system.

  • Payment history – Your payment history is stored in your LADWP account, so you can easily track past payments.

  • Avoid late fees – Paying by phone helps you avoid forgetting a payment and incurring late fees.

Step-By-Step Guide to Paying Your LADWP Bill by Phone

Paying your LADWP bill by phone only takes a few quick steps:

  1. Call 1-877-MYPAYDWP (1-877-697-2939) on your touch-tone phone.

  2. Enter your 12-digit LADWP account number when prompted.

  3. Enter your 4-digit access code when prompted.

  4. Select whether you want to make a one-time payment or set up recurring payments.

  5. Enter the payment amount when prompted.

  6. Enter your credit card or bank account information when prompted.

  7. Follow the prompts to confirm and process your payment.

  8. Note down the confirmation number at the end for your records.

The automated system walks you through each of these steps. The whole process only takes about 5 minutes if you have your information ready when you call.

Payment Options When Paying LADWP Bills by Phone

When you pay your LADWP bill by phone, you have a couple options for where the funds can come from:

  • Bank account – Provide your checking or savings account number and routing number. The funds will be withdrawn directly from your account.

  • Credit card – Enter your Visa or Mastercard number, expiration date, and security code. The payment will be charged to your card.

You can enter a new payment source each time you pay, or save your details within your LADWP account for future payments.

The phone system also allows you to set up recurring payments directly from your bank account or credit card. The payments will be automatically processed each month for the amount due on your bill.

Helpful Tips for Paying LADWP Bills by Phone

To ensure a smooth payment process, keep these tips in mind:

  • Have your account number and access code handy when you call.

  • Call from the phone number listed on your LADWP account for an extra security check.

  • Know your bank account or credit card details if using a new payment source.

  • Double check the payment amount before confirming the transaction.

  • Write down the confirmation number at the end for your records.

  • Check your account online after to confirm the payment went through.

  • If you need help, don’t hesitate to speak with a phone agent.

Paying your LADWP bill by phone is typically quick and hassle-free. Following these tips will help ensure the process goes smoothly each time.

Why Paying LADWP Bills by Phone is Preferred by Many Customers

There are many reasons why paying by phone is a preferred method for LADWP customers compared to other payment options:

  • More convenient than paying by mail or in person

  • Faster than waiting in line at a payment center

  • Available anytime without having to leave your home

  • Easy automated system is simple to use

  • Payment data is encrypted for security

  • Can set up recurring payments for automation

  • Avoid the risk of late payments and fees

  • Accessible for elderly or disabled customers

For these reasons and more, many LADWP customers love the ease and simplicity of paying their bill by phone. It takes the hassle out of this routine task each month.

Is Paying LADWP Bills by Phone Right for You?

Paying your LADWP utility bill by phone is a great option if you:

  • Prefer not to leave home to make payments

  • Don’t have time to mail in paper checks

  • Want to set up automatic recurring payments

  • Dislike waiting in long lines at payment centers

  • Often forget or misplace your paper bill

  • Travel frequently or have an unpredictable schedule

Basically, the convenience and accessibility makes phone payments ideal for anyone who just wants an easy way to pay their bill. Before giving it a try, just be sure to have your LADWP account number, access code, and payment details ready.

Contact LADWP Customer Service If You Have Payment Issues

The automated LADWP phone payment system is designed to be user-friendly and trouble-free. But issues can still occasionally pop up that block you from processing your payment.

If you run into technical difficulties or errors with the automated system, you can speak to a live agent for assistance. The agents can help troubleshoot any issues on the spot to help you complete your payment.

You can also contact LADWP customer service directly if:

  • You lost your account number or access code

  • Your payment didn’t process properly

  • You have questions about your bill or payment history

LADWP has customer service representatives available 24/7. Give them a call if you ever need any help with the phone payment system or your account in general.

Paying your LADWP utility bill doesn’t have to be a chore each month. By taking advantage of the phone payment system, you can pay your bill quickly and easily within minutes anytime day or night. Just call 1-877-MYPAYDWP, enter your account details, provide a payment method, and confirm your payment. It’s that simple. This convenient automated process makes it effortless to keep your critical utilities on and avoid any disruptions in service. Give LADWP phone payments a try and streamline your monthly bills.

Ladwp Bill Pay By Phone

Let Me Explain: Help with LADWP Bills | NBCLA

FAQ

What number is 800 342 5397?

Water and/or Power Outages To report an outage, call our Customer Contact Center at 1-800-DIAL-DWP (1-800-342-5397); representatives are available 24/7 to assist. Power outages can be reported using the self-service options.

Can I pay LADWP with a debit card?

Payments. Forms of payment accepted are cash, check, money order, cashier’s check, debit card (Visa or MasterCard), and credit card (Visa or MasterCard only).

What is the grace period for LADWP payments?

A grace period of eight (8) days for payments to be received is allowed before a Late Payment Charge is applied. This late fee amounts to 1.5% per month per electric or water service that is past due and that exceeds $150. Late fees apply on a monthly basis and are based on the past due amounts.

What is the 4 digit access code for LADWP?

Q: What is my Account Access Code? A: It may be the last 4 digits of the primary account holder’s Social Security number, Federal Tax ID number, or Personal Identification Number.

How do I make a pay-by-phone payment at LADWP?

The LADWP Payment Center will continue to accept electronic one-time payments from a checking/savings account through our automated system, available toll-free, 24 hours a day, and 7 days a week. To utilize this pay-by-phone option, commercial customers can call 1-877-MYPAYDWP (1-877-697-2939).

What payment options does LADWP offer?

LADWP offers a variety of payment options to our customers to make it easier to pay their bill. To see the full list, go to Residential Bill & Payment or Commercial Bill & Payment Q: Is LADWP resuming disconnection of service (s) for nonpayment?

How do I contact LADWP customer service?

Specific questions regarding your LADWP account can be answered by calling our Customer Contact Center at 800-342-5397. For your convenience, LADWP Customer Service Centers now accept Visa and MasterCard for in-person payments.

Does LADWP accept credit cards?

“We are pleased to add credit cards as an accepted form of payment for customers who visit our regional bill pay centers,” said Randy Howard, Senior Assistant General Manager of the LADWP Power System. “This addition to customer payment options is part of our ongoing commitment to provide the level of service our customers expect and deserve.”

Does LADWP charge a late fee?

LADWP reserves the right to charge a 1.5% monthly late fee on the past due balance. Q: Will customers receive a “Disconnect Notice” when enrolled in a payment agreement program?

What does LADWP do?

Services that provide increased access to individuals with disabilities. This program is designed to help identify LADWP customers aged 62 years or older who may be in need of additional California Department of Aging (DOA) services. Browse Customer Service home page.

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