How to Pay Your Knox Chapman Utility Bill Online, By Phone, or In Person

Having continuous water service from Knox Chapman Utility District is vital for homes and businesses in the area. Paying your monthly Knox Chapman utility bill on time helps avoid disruption and late fees. Knox Chapman provides various payment options online, by phone, by mail, and in person to fit different schedules and needs.

Paying Online

Paying your Knox Chapman bill online is one of the most convenient payment methods Here are the online payment options

• Customer Portal – Knox Chapman customers can create an online account to view their bill details and make payments at Knox Chapman’s Customer Portal. Pay by debit/credit card or e-check from your bank account.

• Bank Website – Many bank sites like Bank of America, Wells Fargo, and others offer free online bill pay services. Add Knox Chapman as a payee in your bank account site.

• Mobile App – Download your bank’s app on your smartphone or tablet to pay bills on the go Banking apps from large banks often include bill pay features

To use online bill payment, you’ll need your Knox Chapman account number and exact service address handy. Allow 2-3 business days for electronic payments to process.

Paying by Phone

You have a couple options to pay your Knox Chapman utility bill over the phone:

• IVR Pay-by-Phone – Call Knox Chapman’s automated pay-by-phone number anytime at 844-798-1292 to make a payment via the interactive voice response (IVR) system using your debit/credit card or checking account.

• Customer Service – Speak to a live representative Monday-Friday from 8AM-4PM by calling 865-577-4497 and provide your payment details over the phone.

Regardless of whether you use the IVR or call during business hours, be ready to enter your account number to access your account and verify the amount owed.

Paying by Mail

To send your payment via traditional mail, you can mail a check or money order to:

Knox Chapman Utility DistrictPO Box 11027Knoxville, TN 37939-1027

Write your Knox Chapman account number on the check or money order and include your payment stub if available. Allow 7-10 business days for mailed payments to be delivered and processed.

Paying in Person

You have a couple options for paying your Knox Chapman bill in person:

• Knox Chapman Office – Visit the Knox Chapman office at 1905 E Governor John Sevier Hwy in Knoxville, Monday-Friday 8AM-4PM to pay by cash, check, or money order.

• Authorized Payment Locations – Knox Chapman allows in-person payments at some local grocery stores, pharmacies, and check cashing stores. Check with your nearby stores.

When making an in-person payment, have your most recent bill or account number. Get a receipt as proof of payment that will apply to your account right away.

Payment Tips & Reminders

Follow these tips for smooth processing when paying your Knox Chapman utility bill:

• Have your account number handy whenever you pay to correctly identify your account.
• Double check the payment amount against your latest bill before submitting.
• Pay at least 7 days before the due date to ensure on-time delivery and avoid late fees.
• Contact Knox Chapman immediately if you need to arrange alternate payment plans or extensions.
• Watch out for suspicious calls/emails requesting immediate payment by unusual means.
• If mailing a check, write your Knox Chapman account number on it to ensure proper processing.
• Keep payment confirmations/receipts as records of your transactions.
• Update your billing account information if your banking details change.
• Notify Knox Chapman if you don’t receive your monthly bill as expected.

Paying your Knox Chapman utility bill fully and on time each month using their available online, phone, mail, or in-person options will maintain positive standing on your account and uninterrupted water service.