Paying your utility bill on time each month is essential to avoid service interruptions. For customers of Kissimmee Utility Authority (KUA) in Florida, there are multiple options to pay your electric water, and sewer bill conveniently.
In this detailed guide, we’ll walk through the available payment methods, tips for paying online or by phone, setting up autopay, finding a payment location, getting payment assistance, and more. Read on to learn everything you need to easily pay your KUA bill every month.
Online Payment Options
The fastest and most convenient way for most customers to pay their KUA bill is online through the KUA customer portal. Here are the online payment options:
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Login to the customer portal – Register for an account at KUA Customer Portal to login and view or pay your bill,
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Pay without an account – Make a guest payment at KUA Pay Bill Provide your 10-digit account number and 4-digit CID code found on your monthly bill
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Bank account payments – Free payments directly from your checking or savings account if registered in the portal.
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Credit/debit card payments – Visa, Mastercard, Discover and American Express accepted for a small 2.40% processing fee.
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Electronic check payments – Use an e-check from your bank account for a flat $1.95 fee per transaction.
Payments made online before 4 PM post to your account same day. You can also set up recurring autopay and access up to 24 months of billing history.
Paying Your KUA Bill By Phone
You can pay your KUA utility bill easily over the phone using the automated system or by speaking with a customer service agent.
To use the automated system:
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Call 407-933-9800 or toll free 877-582-7700.
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Select the “Pay Bill” option.
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Enter your 10-digit account number followed by the pound sign.
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Choose a payment amount when prompted.
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Select your payment method and provide card details or bank account info.
To speak with an agent:
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Call the main customer service line and select the billing and payments option.
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Provide your account number to the agent.
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Choose a payment amount and method as the agent guides you.
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Note down the confirmation number at the end.
Phone payments process almost instantly so your account is credited right away.
KUA Bill Payment Locations
If you prefer to pay your bill in person, KUA has over 20 authorized Amscot and Ace Cash Express locations throughout Florida where you can make a cash payment. Find a KUA payment location near you.
You can also mail your payment to:
Kissimmee Utility Authority
1701 W. Carroll Street
Kissimmee, FL 34741
Please allow 5-7 days for mailed payments to process.
Setting Up KUA Bill Autopay
For hassle-free payments, sign up for automatic monthly payments directly from your bank account through KUA autopay. Here’s how:
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Register for a customer portal account if you haven’t already.
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Under “My Profile”, click on “Recurring Payments”.
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Select “Create New Agreement” and fill in your bank account details.
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Choose the date each month for payments to deduct.
Once enrolled, your bill will be paid automatically each month on the date you selected so you never miss a payment! You can cancel or edit your autopay agreement at any time.
Payment Assistance Programs
If you are struggling to pay your KUA bill on time, there are assistance programs available:
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Payment arrangements – Set up a payment plan to pay your balance over time. Call customer service to arrange.
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Bill rounding up – Round your bill up to the nearest dollar with the extra funds going to assist others.
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Average billing plan – Pay a monthly average amount based on your previous usage to avoid spikes.
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LIHEAP assistance – Low-income homeowners can get credits through the LIHEAP program.
Be sure to contact KUA as soon as possible if you anticipate having trouble paying your bill so they can discuss programs to assist you.
Avoid Late Fees and Service Disruption
To avoid late fees on your utility account and potential service interruption, make sure to pay your KUA bill in full by the due date each month. Log in online and enroll in autopay or recurring payments from your bank account for on-time worry-free payments going forward.
KUA offers many convenient payment options like online, phone, and in-person as well as payment assistance programs for those in need. Use this comprehensive guide to choose the solutions that work best for you to pay your KUA electric, water, and sewer bill smoothly every month. Contact customer service if you have any other questions.
Home EV Charger Program
Our electric vehicle charging program allows EV owners the ability to conveniently charge their vehicles at home using KUA’s Home EV Charger.
Protect your appliances! Sign up for meter-based surge protection.
KUA provides a text based alert systems for customers to be made aware when active utility scams are occurring in our service territory. To sign up for the alerts, text SCAMALERT to 877-582-7700.
Take control of your energy bill by implementing simple energy conservation measures in your home or business. Our online and in-person energy assessments can provide you with energy-saving solutions. There are also several financial assistance programs available for customers.
KUA’s Good Neighbor Utility Assistance Fund is a voluntary customer contributory program that helps KUA customers experiencing financial difficulty pay their KUA utility bills in emergency situations.
Being good stewards of the environment means we care for the land, air, water, and wildlife in the community we serve. KUA protects these resources while meeting our customers’ demand for electric service.
Kevon McKinsey (Kissimmee Utility Authority)
FAQ
Who provides electricity in Kissimmee?
Who is Kua?
How many customers does Kissimmee Utility Authority have?
How much are utilities in Kissimmee?
What is Kissimmee Utility Authority’s new customer portal?
For immediate release — July 21, 2022 KISSIMMEE — Kissimmee Utility Authority launched its new customer portal, my.kua.com, allowing customers to manage their KUA services through a comprehensive set of tools in a user-friendly dashboard.
Where can I make a utility payment in Kissimmee?
Payment Deposit Box – Customers can also use the payment deposit box 24-hours a day located at: 1701 W. Carroll St. in Kissimmee. To avoid interruption of service, do not use if payment is made close to, or after, the due date. Amscot – Utility payments can be made using cash at area Amscot locations.
How much does Kissimmee Utility Authority charge per kWh?
Customers of Kissimmee Utility Authority, on average, have an electricity bundled rate 13.45 cents per kilowatt hour (¢/kWh). What is the phone number for Kissimmee Utility Authority? Kissimmee Utility Authority’s customer service phone number is (407) 933-7777
How many megawatt hours does Kissimmee Utility Authority generate?
Kissimmee Utility Authority generates 351.12 megawatt hours (or 0.03% of their total generation) from the use of renewable fuel sources in their production facilities. Kissimmee Utility Authority is the 228th largest generator of megawatt hours from non-renewable fuel sources out of 3529 providers in the US.
How much energy does Kissimmee Utility Authority lose?
The Florida average for energy loss is 5.07% and the United States average is 2.43%. This results in Kissimmee Utility Authority receiving a ranking of 19th best out of 51 companies in the state and 669th best out of 3529 providers in the United States.