How to Pay Your Water Bill Online With the Killeen Water Department

Paying your water bill in Killeen is now easier than ever thanks to the online payment system available through the city’s website. The Killeen Water Department offers fast convenient online bill payment options for residents and businesses.

In this article, we’ll cover everything you need to know about paying your Killeen water bill online including how to set up an account, payment methods, and tips for avoiding late fees.

Overview of Online Bill Pay

The City of Killeen launched an online utility payment system several years ago to modernize billing and provide better customer service. Residents and businesses can now:

Pay water bills online 24/7
View billing history and track payment status
Set up automatic payments
Update account information
Access billing records anytime

Online payments post immediately to your account, so it’s the fastest way to pay and avoid late fees. Payments can be made without logging in for one-time payments or by setting up a login for recurring payments.

Benefits of Paying Online

Paying your water bill through the Killeen online payment system provides many benefits including:

Convenience – Pay anytime, anywhere with an internet connection
Speed – Payments post instantly to your account
Security – The payment site uses encryption to protect your data
Accessibility – View statements and account info 24/7
Control – Choose one-time or recurring payments

How to Pay Your Water Bill Online

Follow these simple steps to pay your water bill to the Killeen Water Department online

Go to Click2Gov on the city website
For one-time payments, select “One Time Payment”
For recurring payments, select “New User” to create an account
Enter your 10-digit account number from your water bill
Select a payment amount and submit
Enter your payment details and submit
Confirmation page displays showing your payment was accepted

The payment will instantly post to your water account, so you can avoid late fees as long as you pay by the due date. Creating an account makes it easy to set up automatic monthly payments as well.

Payment Methods and Fees

The Killeen online payment system accepts:

Debit/Credit Cards – Visa, Mastercard, Discover
Electronic check – Direct bank account withdrawals

A $2.00 processing fee applies to all online payments. However, there are no fees if you pay by cash, check, or money order in person at the utility office.

Payment Policies and Deadlines

Keep these policies in mind when paying your water bill online:

Payments after 5PM CST post the next business day
Weekend/holiday payments post the next business day
Retain your confirmation number as proof of payment
Payments between 1AM-4AM CST are not accepted for system maintenance

To avoid late fees and disruption of service, bills must be paid by the due date. If your service is disconnected, you must contact the utility office for same-day reconnection.

Setting Up an Online Account

Creating an online account with the Killeen utility department allows you to store payment information for recurring automatic payments.

To set up an account:

Go to Click2Gov and select “New User”
Complete the registration form
Verify your email address
Begin making one-time payments or set up autopay

With an account, you can view previous statements, payment history, update your contact info, and manage notifications. It provides 24/7 access to your water account!

Automatic Payments

One of the best features offered is the ability to enroll in automatic payments, also called AutoPay.

With AutoPay:

Payments are automatically deducted each month on your due date
Avoid late fees since payment is always on time
One less bill to remember each month!

To set up AutoPay, simply:

Log into your online account
Click on “AutoPay” and enter your payment method
Select your payment date
Review and agree to the terms

Once active, payments will be made automatically each month on your set date.

Account Management and Support

If you have questions or need assistance with your water account, the Killeen Water Department is available to help by:

Phone: (254) 501-7800
Email: [email protected]
In person at their office

Contact them if you have issues registering, making payments, updating information, or any other account inquiries.

Pay Water Bills Online for Simplicity

Sign up for automated payments to simplify your monthly water bill responsibilities even further. Paying online is the most convenient way to keep your Killeen water account in good standing.

Killeen Water Department Bill Pay

New Account – Residential

To apply for a new account, you must complete a Residential Service Request and return it to our office in person or by email with the required documents. For same day service request must be made by 12 p.m. After Hours service is available for an additional fee.

Application
Lease or proof of ownership
Picture Identification (for each person to be listed on account) Examples: Alien Registration Card, Drivers License, Military Identification Card, Passport
Proof of Social Security Number (for each person to be listed on account) Examples: Income tax return, Paycheck (full social security number must be listed), Social Security Card, W2

$90.00 – Standard deposit
Good Credit Waiver – If you have previously had a full 12 months of service with the City of Killeen and did not have a late payment.

New Account – Commercial

To apply for a new account, you must complete a Commercial Service Application and return it to our office in person or by email with the required documents. For same day service the request must be received by 12:00 p.m. After hours service is available for an additional fee.

One of the following items are needed:

Articles of Incorporation
Assumed Name Certificate (from Priest Drive Annex)
Certificate of Partnership
Proof of Ownership

All of the following items are needed:

Certificate of Occupancy (from City Hall)
Lease or Deed to the property (If you are not the owner, a letter stating that you have authority to open the account written on company letterhead)
Photo ID
Proof of Tax ID or Social Security Number

Commercial account deposits are based on meter size. You may contact our office at 254-501-7800 or by emailing us to find the correct meter size/deposit information.

3/4 meters – $75
1 meter – $150
1.5 meters – $200
2 meters – $300
3 meters – $400
4 meters – $500
6 meters – $700
8 meters – $900

Killeen Utility Collections: How To Pay Your Bill

FAQ

Where can I pay my water bill in Tucson?

Pay Your Water Bill

Planning and Development Services Center	Patrick K. Hardesty Midtown Multi-Service Center	Eastside City Hall
Downtown	Midtown	Eastside
201 N Stone Ave	1100 S Alvernon Way	7820 E Broadway Blvd
8:30am to 4:30pm	8:30am to 4:30pm	8:30am to 4:30pm
cashier only	dropbox & cashier	dropbox only

How do I pay my water bill in Killeen?

The Utility Collections Division of the City of Killeen handles water bill payments, offering full and partial payments via phone, in person, or online. The Utility Collections Division, a part of the City of Killeen, handles water bill payments for the city.

Does Killeen have a utility Collection division?

The Utility Collections Division, a part of the City of Killeen, handles water bill payments for the city. Can I pay my utility bills online in Killeen?

Where can I make a payment in Killeen TX?

Customers can make full or partial payments in person at 210 W Avenue C, Killeen, TX 76541, by phone at 254-501-7800, or online. For mailing payments, the address is PO Box 549, Killeen, TX 76540-0549. The division also offers an alternate phone number, 254-220-4183, for inquiries.

How does Killeen Water Department work?

As a municipal utility, the Killeen Water Department is managed by the Public Works Department and overseen by the Killeen City Council. Operations are funded by monthly water service charges, water usage fees and related customer utility payments. Water bills from Killeen Water Department are issued on a monthly basis.

When is my Killeen water bill due?

The due date for payment is listed on your monthly Killeen water bill, typically around the 10th of each month. Payments received after 5:00 p.m. local time on the due date are considered late and will be assessed a 10% late penalty.

How do I stop water service in Killeen city?

Click here to fill out a Start Service Form. When you move out of a home in Killeen City, you’ll need to stop your water service with the City of Killeen Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.