The Complete Guide to Paying Your Kerala Water Authority Bill Online

Paying your water bill on time is an important responsibility for every household and business in Kerala. The Kerala Water Authority (KWA) makes it easy to pay your water bill quickly and securely through their online bill payment system, ePay.

I know first-hand how frustrating a late fee can be when you forget to mail in your payment on time. That’s why I always use ePay to pay my water bill – it takes just a few minutes and I never have to worry about mailing a check or missing the due date. In this guide, I’ll walk you through everything you need to know about paying your KWA bill online.

What is ePay and How Does it Work?

ePay is the online bill payment system offered by the Kerala Water Authority. It allows you to view and pay your water bill completely online using a computer or mobile device.

To use ePay, you’ll first need to create an account by providing your KWA consumer number and mobile number Once your account is created, you can log in anytime to view and pay your bills.

The ePay system is very user-friendly The homepage shows your current bill details including the due date and amount You can view your full billing history and make a payment with just a few clicks.

ePay offers a few different payment options:

• Credit/Debit Card – Make a one-time payment using Visa, MasterCard, RuPay or other major credit or debit cards.

• Net Banking – Login through your bank’s net banking portal to make secure online payments. Most major banks in India are supported.

• UPI – Link your UPI ID to make instant payments directly from your bank account.

• NEFT/RTGS – Use NEFT or RTGS to transfer funds from your bank account to the KWA.

No matter which option you choose, the payment process is smooth and only takes a few minutes to complete. You’ll receive an online receipt via email and SMS confirming your payment.

Why Pay Your Water Bill Online?

Paying your water bill through ePay has many advantages over mailing in a check or paying in person:

• It’s fast – Make a payment in just minutes without having to mail anything or visit an office.

• Available 24/7 – ePay allows you to pay anytime, even in the middle of the night! No more restricted office hours.

• Secure payments – All payment gateways use advanced encryption for safety. Your information is protected.

• Track payments – View your full billing and payment history in one place. Check the status of your latest bill instantly.

• Email reminders – Opt-in to receive bill notifications and reminders so you never miss a due date.

• No late fees – Pay on-time, every time. Avoid costly late payment penalties by scheduling ePayments.

• Access anywhere – Pay bills easily from your computer, tablet or mobile phone. Internet access is all you need.

Forget about stamps and envelopes. ePay is the most convenient way to stay on top of your water bill payments.

Step-By-Step Guide to Paying Your Water Bill Online

Ready to get started with ePay? Here is a quick 7 step tutorial walking you through the process of paying your KWA water bill online:

Step 1: Visit ePay Website

Go to https://epay.kwa.kerala.gov.in/quickpay in your web browser. This is the official ePay portal managed by the Kerala Water Authority.

Step 2: Click “Consumer Login”

Look for the “Consumer Login” button in the upper right corner of the homepage. This is where you’ll login to access your account.

Step 3: Enter Credentials

If this is your first time, click “New User” to create an account. Provide your consumer number and registered mobile number.

Returning users can enter their username and password to login. Forgot password? Use the recovery option.

Step 4: View Bill Summary

Your bill summary will be displayed including the period, due date, and amount payable. Click “Pay Now” to proceed.

Step 5: Select Payment Method

Choose your preferred payment method – credit/debit card, net banking, UPI or other available options. Then enter the required information.

Step 6: Confirm Payment Details

Carefully review the payment amount and billing period before submitting. Check for any errors!

Step 7: Get Payment Receipt

Once your payment goes through, you’ll see a payment confirmation screen. A receipt will also be sent to your registered email and mobile number.

And that’s it! Just 7 simple steps to pay your water bill online using ePay. I recommend bookmarking the ePay portal for quick access anytime.

ePay Mobile App for On-the-Go Bill Payments

For the ultimate convenience, download the ePay app on your Android or iOS phone or tablet. You can find the app on the Google Play Store and Apple App Store.

The ePay mobile app makes monitoring and paying your water bill easy even when you’re away from your computer. Key features include:

• Login with fingerprint/face ID for fast secure access

• View latest bill and payment history

• Get low balance alerts and reminders

• Pay using credit/debit cards, net banking & UPI

• Save cards for swift one-click payments

• View and download e-receipts

Schedule reminders, autopay and more to stay on top of your water bill – even on-the-go!

How to Check KWA Water Bill Payment Status

After making an ePay payment, you probably want confirmation that your payment went through successfully. Here are two easy ways to check the payment status:

• Payment History – After logging into ePay, go to your history to view details of your recent payments. You can filter by month to quickly find your latest payment.

• View Receipt – Use the ePay receipt number to check status. Go to the main ePay portal, click Payments and then Payment Status. Enter your receipt number and consumer number to view details.

• Login to Bank – For net banking or UPI payments, login to your bank account to verify the deduction.

• Call Customer Service – You can call the KWA customer support line to inquire about a specific payment. Make sure to have your consumer number and receipt details handy.

I always double check my payment receipt and consumer account to confirm everything went through. It gives me peace of mind that my water bill is paid on time.

Scheduled ePay for Worry-Free Auto Payments

Forget about remembering payment dates every month. Enable ePay’s auto payment feature to schedule recurring payments.

With scheduled ePay, your water bills will be paid automatically on the due date so you’ll never miss a payment or deal with late fees again.

Follow these steps to setup scheduled bills payment:

1. Login to your ePay account.

2. Go to My Account > Scheduled ePay.

3. Choose between full bill amount or fixed amount for auto pay.

4. Pick the date you want payments scheduled for.

5. Enable notifications to get bill reminders.

6. Save your settings.

That’s it! ePay will now withdraw the bill amount automatically on the set date so you can truly set it and forget it.

ePay Troubleshooting and Support

The ePay online payment system is designed to be hassle-free and intuitive. But in case you ever run into technical problems or have questions, here are some options:

• FAQ Section – Many common ePay queries are answered in the Frequently Asked Questions section. Look here first.

• Help/Support – Contact customer support directly via the ePay help page or call center.

• Live Chat – For real-time assistance, use the 24/7 live chat function right within your ePay account.

• Email/Write In – You can send an email to [email protected] or submit an online complaint form.

• Social Media – Reach out via the official KWA social media pages on Facebook and Twitter.

• Visit Office – For immediate in-person help, visit your nearest KWA office. Bring your bill and account details.

The ePay team is quite responsive and will work to answer any questions or resolve technical issues promptly.

ePay offers a host of benefits over traditional payment methods – it’s fast, secure, convenient, reminder-enabled and accessible anywhere, anytime. Plus you’ll avoid those pesky late fees!

It only takes minutes to login and pay your bill via credit/debit card, net banking, UPI or other options. You can even setup scheduled auto-payments for a hassle-free experience.

So save yourself