As a Kaiser Permanente member you likely need to make payments for medical bills prescriptions, and premiums. To do so, you’ll need your account number, which is also called your bill pay number. This unique 10-12 digit number helps Kaiser identify you and process your payments correctly.
Knowing your Kaiser Permanente bill pay number saves time when you want to pay a bill online, over the phone or at a provider location. Read on to understand what this number is, where to find it and how to use it for seamless bill payment.
What is the Kaiser Permanente Bill Pay Number?
The Kaiser Permanente bill pay number is a unique account number assigned to you as a member. It is different from your medical record number.
This number is required whenever you need to make any type of payment to Kaiser, such as:
- Paying your monthly premium bill
- Paying copays or outstanding balances for medical visits
- Paying for prescription medication
- Making one-time guest payments
Your bill pay number helps identify your account so Kaiser can properly apply payments you make across their system.
Think of it like your account password. Without it, Kaiser can’t recognize who you are or match your payment to your account.
Where to Find Your Kaiser Bill Pay Number
Your Kaiser Permanente bill pay number can be found in several places:
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Medical ID card – The main place to get your bill pay number is your Kaiser medical ID card. This card is issued when you enroll in a Kaiser health plan. The number is listed under your name.
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Monthly statements – Any statement you receive from Kaiser will have your bill pay number on it. For example, premium bills and medical visit summaries.
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Online member account – After registering online, you can find your bill pay number in your account details.
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Mobile app – Download the Kaiser app and your number will be visible in your digital ID card.
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Call customer service – If you can’t find your number through the above options, call Kaiser’s billing department for assistance.
Be sure to keep your medical ID card handy as you’ll need to reference your bill pay number frequently for payments.
How to Use Your Kaiser Permanente Bill Pay Number
Whenever you need to pay any bill, copay, or fee to Kaiser Permanente, you’ll be asked to provide your unique bill pay number. Here are key ways you’ll use it:
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Online bill pay – On Kaiser’s online payment portal, enter your number to pull up your account and make payments.
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Mobile payments – The Kaiser and KP Preventive Care apps allow you to pay bills easily by entering your number.
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Phone payments – Calling Kaiser’s automated payment line requires you to enter your bill pay number to access your account.
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In-person payments – Make in-person payments at Kaiser pharmacies and facilities by providing your number.
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Wire transfers – When making wire transfer payments through your bank, supply your Kaiser bill pay number.
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Premium bills – Your monthly premium invoice will have your bill pay number printed on it for reference.
Your number won’t change so you can use the same one at every payment touchpoint. Share it with family members or people handling payments on your behalf.
What If You Lose Your Kaiser Bill Pay Number?
Since your bill pay number is vital for payments, it’s essential you don’t lose it. Follow these tips:
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Take a photo of your medical ID card so you have a digital backup.
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Save your number securely in your personal records or a password manager.
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Add your number to your Kaiser online account profile.
If you can’t locate your number through the methods outlined earlier, call Kaiser as they can provide your number if verified through identity questions. You may also be able to retrieve past statements with your number on the Kaiser website.
Get Support From Kaiser for Bill Pay
As a Kaiser member, you have full support to manage your bill payments:
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Speak to a Kaiser billing specialist for payment assistance.
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Access billing FAQs on the Kaiser website for commonly asked questions.
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Sign up for monthly premium autopay so bills get paid automatically.
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Opt for electronic statements to easily view your bill pay number.
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Use Kaiser’s cost estimator tools to budget for upcoming payments.
Member payments and billing
Sign in to view your medical bills, make payments, or set up a payment plan.
Note: If you arent the primary account holder, use the guest payment option.
Make a premium payment
Select the appropriate coverage type below to make a premium bill payment.
(For members who have a Kaiser Permanente Individual and Family Plan purchased through a health benefit exchange like healthcare.gov.)
(For members who have an Individual and Family Plan purchased directly from Kaiser Permanente and not through a health benefit exchange.)
(For members with employer-sponsored health care coverage for a limited time through a COBRA plan.)
(For members with federal health care coverage through Medicare.)
Paying Your Bill: Kaiser Permanente
FAQ
How to pay Kaiser Covered CA?
What is the phone number for Kaiser Washington billing?
Where can I pay my Kaiser Premium online?
What is Kaiser California’s customer service number?
How do I pay my Kaiser Permanente bill online?
1. Pay online using our one-time payment option or use our mobile app 2. 3. Pay via your bank’s online bill pay service 4. Pay by phone with credit card Kaiser Permanente is here to help. If you are experiencing financial hardship at this time you may be eligible for additional assistance.
How do I contact Kaiser Permanente?
Those with a Kaiser Permanente Medicare plan can call 1-800-805-27539. You may call this number seven days per week from 8 a.m. to 8 p.m. Member services may be able to answer your question or route your call accordingly. What Is the Kaiser Permanente Billing Phone Number? Kaiser Permanente plan members can pay their premiums over the phone.
Does Kaiser Permanente offer a medical and pharmacy bill pay program?
Kaiser Permanente offers a variety of bill pay options and resources to help you manage your medical and pharmacy costs. The MFA program provides financial assistance to qualified patients who are having difficulty paying their medical and pharmacy bills. Eligibility and guidelines
How do I contact Kaiser Permanente If I need an interpreter?
If you need interpreter services to receive help from Kaiser Permanente in another language, you may call the phone number listed below for your state or region. Northern California: 1-800-464-4000 (English and 150+ languages); 1-800-788-0616 (Spanish); 1-800-757-7585 (Chinese dialects)
How do I register a patient at Kaiser Permanente?
Call 1-800-390-3507 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., Pacific time Colorado Submit a completed application to Patient Registration at any Kaiser Permanente medical office. Need help? Georgia Submit a completed application to Patient Registration at any Kaiser Permanente medical office. Need help? Hawaii
How do I contact Kaiser Permanente If I’m experiencing financial hardship?
Kaiser Permanente is here to help. If you are experiencing financial hardship at this time you may be eligible for additional assistance. To speak to a Patient Financial Services Representative and learn about your options, call us Monday through Friday between 8 am and 5 pm at 1-800-442-4014 and stay on the line to be connected.