As a Johnston County resident you rely on essential utilities like water sewer, and garbage provided by the county. Paying your utility bills promptly each month ensures uninterrupted service. This guide will walk through the easy process to pay your Johnston County utility bill online.
I’ll explain how to use the county’s secure online payment portal to view your balance, make one-time payments, set up autopay, and more. Paying online saves time and gives you flexible payment options from your computer or mobile device.
Johnston County Utility Billing Overview
Let’s first review key details on Johnston County utility billing
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Water, sewer, and garbage services are managed by Johnston County Public Utilities.
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Monthly bills are sent out around the 25th of each month.
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Payment is due by the 10th of the following month to avoid late fees.
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Bills can be paid online, by phone, mail or in person.
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Late payments incur a $50 penalty after the due date.
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Services may be disconnected for non-payment after proper notice.
Paying on time prevents penalties and disruption, so online payment provides a fast, easy option.
How to Pay Your Johnston County Utility Bill Online
Follow these simple steps to pay your utility bill through the Johnston County online payment portal:
Step 1: Visit Payment Website
Go to JohnstonNC.com/PayWaterBills
Step 2: Login or Register
First-time users need to register for an account. Returning users can login.
Step 3: Select Payment Method
Choose payment by credit/debit, e-check, or other options.
Step 4: Enter Payment Details
Input your account number, amount due, and payment information.
Step 5: Get Confirmation
Review payment confirmation and print or save the receipt.
Payment Amount Limits and Fees
Keep these Johnston County utility payment rules in mind:
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Online payments over $250 will require multiple transactions.
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A $2.15 transaction fee is added to online payments under $250.
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The fee is waived for payments over $250 made by phone.
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Refunds are not allowed for online payments.
Tips for Paying Online
Follow these tips for fast, headache-free online utility bill payment:
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Pay early each month to avoid late penalties.
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Opt for paperless billing and emailed reminders.
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Note the account number – don’t pay the wrong bill!
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Save payment receipts to your records.
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Contact utility billing with any payment issues.
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Update your account if your card number changes.
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Sign up for AutoPay to have bills paid automatically.
Never Miss a Payment with AutoPay
For maximum convenience, enroll in AutoPay through the online billing portal. Your utility bills will be paid on time automatically each month directly from your bank account.
Paying your Johnston County utility bill online is the fastest, easiest way to avoid late fees and keep your services connected. Just register for an account, choose your payment method, enter your details, and you’re done in minutes! Use these online options or AutoPay for bill payment on autopilot.
Relief for struggling utilities customers in Johnston County
How do I pay my Johnston County public utilities bill online?
Welcome to Johnston County Public Utilities’ Online Payment service powered by Paymentus. (Recommended browser is Google Chrome) You can pay your bill quickly and easily any time using Visa, MasterCard, Discover or electronic check. Effective May 30, 2023, the bank service fee of $2.15 will be added to your payment of any amount up to $250.00.
What does Johnston County public utilities do?
Provides water and sewer services, payment options, and customer assistance. Johnston County Public Utilities, located in Smithfield, North Carolina, provides essential services to the community. The organization specializes in water and sewer services, ensuring a reliable supply of clean water and efficient wastewater management.
What time is the Johnston County Public Utilities Office Open?
The Johnston County Public Utilities Office is open Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. (919) 989-5075 is the office phone number and (919) 934-0256 is the fax number.
Who provides electricity in Johnston County?
In other areas of the county, electricity is provided by Duke Energy Progress, the Electric Membership Corporation, and the South River Electric Membership Corporation. Piedmont Natural Gas operates and maintains a 10-inch natural gas main that generally traverses Johnston County from east to west.
When will my phone payment be posted to my utility account?
Your phone payment is immediately posted to your utility account. If you have questions, please speak to a Customer Service Representative at (919) 989-5075 during normal business hours. A $50 nonpayment penalty may be added to your account if past due.
How do I pay my bill?
You can pay your bill quickly and easily any time using Visa, MasterCard, Discover or electronic check. Effective May 30, 2023, the bank service fee of $2.15 will be added to your payment of any amount up to $250.00. You will need to enter multiple payments if you wish to pay more than $250.00. A $2.15 transaction fee will be added to your payment.