Paying your water, sewer, and other utility bills to Johnston County Public Utilities is quick and easy through their online payment system. Below we’ll outline the step-by-step process for paying Johnston County utility bills online, by phone, or in person.
Overview of Johnston County Utility Bill Payment Options
Johnston County Public Utilities offers customers several ways to pay utility bills for services like water sewer garbage pickup and more. Payment options include
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Online through the Johnston County Public Utilities website
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By phone through the automated pay-by-phone line
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In person at the Johnston County Public Utilities office
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By mail sending a check or money order with your bill stub
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AutoPay to have payments automatically deducted from your bank account
Payments made online, by phone, or at the office will process almost instantly. Mailed payments take longer, so make sure to send at least 7 days before your due date.
Below we’ll provide step-by-step instructions for using the most popular payment options to pay your Johnston County utility bill.
How to Pay Your Johnston County Utility Bill Online
Paying online is the quickest way to make sure your Johnston County utility bill gets paid on time. Here are the steps:
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Go to the Johnston County Public Utilities website and click on “Pay Water Bills Online” or go directly to the online payment portal.
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If it’s your first time paying online, you’ll need to register for an account. Provide your utility account number, name, email, and create a password.
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For subsequent payments, log into the payment portal with your email and password.
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Select the utility account you want to make a payment for if you have multiple accounts.
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Enter the payment amount to pay the total balance, make a partial payment, or pay a specific invoice.
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Select a payment method – you can pay by debit/credit card or electronic check.
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Enter your card or bank details and complete the payment transaction.
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You’ll receive a confirmation email and your account will update almost instantly showing the payment.
Paying online is fast, secure, and lets you easily track payment history. Just be sure to save your login details to simplify payments going forward.
How to Pay Your Johnston County Utility Bill by Phone
Johnston County offers an automated pay-by-phone system to make utility bill payments by phone:
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Call the Johnston County Public Utilities pay-by-phone number: (844) 845-2151
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Follow the voice prompts to enter your account number and access your account.
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Select the account you want to make a payment for and choose how much to pay.
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When prompted, enter your debit/credit card number or electronic check information.
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Stay on the line to get a confirmation number for your payment when it processes.
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Your utility account will reflect the phone payment almost instantly after it’s complete.
The automated system is available 24/7 allowing you to pay your bill conveniently by phone at any time. Just have your account number, payment info, and amount ready when you call.
How to Pay Your Johnston County Utility Bill by Mail
To pay your Johnston County utility bill by physical mail:
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Write a check or money order payable to Johnston County Public Utilities for the amount due.
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Include your payment stub that came with your utility bill to ensure proper account crediting.
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Mail your payment to the address on your bill statement – allow 5-7 business days for delivery. Payments must be received by the due date to avoid late fees.
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Make sure to mail your payment at least 7 days before the due date listed on your bill to ensure on-time delivery.
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Watch for your next utility bill to confirm your mailed payment was processed and applied correctly without any issues.
Mailing a physical check allows 5-7 days for processing so make sure to pay well in advance of due dates to avoid late payments or penalties.
How to Pay Your Johnston County Utility Bill in Person
You can pay your Johnston County utility bill in person at:
Johnston County Public Utilities Office
309 E Market St, Smithfield, NC 27577
To pay your bill in person:
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Have your utility bill or account number ready when you arrive at the office.
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Wait in line to speak with a customer service representative when it’s your turn.
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Let the representative know you want to make an in-person payment. Provide your account details.
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You can pay by cash, check, money order or card. The representative will process your transaction.
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Your account will reflect the in-person payment right away. Be sure to get a receipt before leaving.
Paying in person allows you to get same day credit to your account and get help from staff if needed. Just be sure to go during open office hours.
Tips for Paying Your Johnston County Utility Bill
Follow these tips for smooth utility bill payment through Johnston County Public Utilities:
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Pay a few days early to ensure on-time payment and avoid late fees.
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Save payment receipts until you get your next bill for your records.
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If mailing payments, send by first-class mail at least 1 week before the due date.
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Set up AutoPay through your online account for automated monthly payments.
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Avoid delays by paying online, by phone or in person rather than by mail.
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Contact customer service immediately if you see an error or have an issue with a payment.
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If moving, update your account address right away to prevent missed bills.
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For large bills, consider splitting payment between card and bank account to avoid fees.
Johnston County Utility Bill Payment Frequently Asked Questions
What are the fees for paying Johnston County utility bills online?
- Online payments by debit/credit card have a $2.15 service fee. Electronic checks from a bank account are free.
When are Johnston County utility bills due?
- Bills are due around the 25th of each month. Check your specific bill for the exact due date to avoid late fees.
What do I do if I lost my Johnston County utility bill?
- You can call customer service or check your account online to get a copy of your bill and find your due date and balance.
What if I made an error in my Johnston County utility payment?
- Contact customer service right away if you notice an error in a payment amount or processing. Don’t wait until after your due date.
What is the Johnston County Public Utilities customer service number?
- You can call (919) 989-5075 during open office hours for assistance with utility bill payments or account questions.
Paying Your Johnston County Utility Bill is Quick and Easy
Johnston County Public Utilities offers flexible payment options to fit any schedule or preference. Pay online, by phone, by mail or in person. Just be sure to pay at least a week before your due date, and reach out to customer service if any issues come up with processing your utility payments through the county system.
