Paying your monthly water/sewer bill to the City of Johnson City is an important responsibility as a homeowner or renter. This article provides a comprehensive overview on how to pay your Johnson City water/sewer bill online, by phone, or in person.
About Johnson City Water/Sewer Service
The City of Johnson City provides water and sewer utility services to residents and businesses located within the city limits. Here are some key facts about the water/sewer utility:
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Serves around 28,000 water customers and 25,000 sewer customers.
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Operates a 16 million gallon per day water treatment plant
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Sources water from the Watauga River South Fork and Doe River.
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Maintains over 530 miles of water mains and 460 miles of sewer lines.
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Governed by Johnson City Public Works and Utilities.
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Water and sewer rates are set by the Board of Commissioners.
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Bills are issued monthly and include usage charges, applicable fees.
Understanding the City’s role in providing this essential utility service can help you better comprehend the billing and payment process.
Due Dates for Paying Your Johnson City Water/Sewer Bill
Johnson City water/sewer bills are issued monthly. Here are the key dates to know:
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Service Period – Your usage and charges are calculated from the previous meter read date to the current read.
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Bill Date – Paper or electronic bills are issued around the 29th of each month.
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Due Date – Payment must be received by the 10th of the following month. This due date is printed on your bill.
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Late Date – Bills are considered late after the due date on the 10th. A 10% penalty applies.
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Cutoff Date – If a bill remains unpaid by the 24th, water service may be disconnected.
Be sure to pay each water/sewer bill in full by the 10th of each month to avoid penalties. Mark your calendar with the due date when you receive your bill as a reminder.
Ways to Pay Your Johnson City Water/Sewer Bill
The City offers several convenient payment options:
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Online – Pay bills anytime on the City’s website using your account number. Fees apply.
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By Phone – Call 877-768-5046 to pay by debit/credit card or e-check. Fees apply.
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In Person – Bring your bill to the utility collections window at City Hall.
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Night Depository – Place your payment in the drop box at City Hall after hours.
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Auto Draft – Sign up to have payments automatically drafted from your bank account monthly.
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By Mail – Send your payment to the address listed on the bill. Allow 5 business days.
Choosing a payment option that fits your needs and schedule will help ensure your bill is paid on time each month. Consider signing up for automated payments to avoid late fees.
Penalties, Fees, and Policies for Johnson City Water/Sewer Bills
To avoid additional charges, be aware of the following policies and fees:
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A 10% late penalty is applied to past due bills.
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Accounts are subject to disconnection if unpaid by the 24th. A $35 fee applies to restore service.
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Partial payments are accepted but do not prevent shutoffs for nonpayment.
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A $30 returned payment fee is charged for bounced checks or declined auto drafts.
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Failure to receive a bill does not exempt penalties if not paid on time.
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The City reserves the right to require security deposits for new customers or those with poor payment history.
Review your monthly water/sewer bills promptly and pay the total amount due by the 10th of each month to avoid penalties. Contact customer service immediately if you anticipate any difficulty paying on time.
Tips for Paying Your Johnson City Water/Sewer Bill
Follow these tips and best practices for paying your water/sewer bill:
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Provide accurate account and contact information to ensure timely bill delivery.
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Open and review bills as soon as you receive them to avoid missed due dates.
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Highlight the due date and set up email or phone payment reminders.
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Select a reliable, consistent payment method that works for your schedule.
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Pay a few days early to allow time for mailed payments or processing.
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Contact customer service if you expect difficulty paying on time and ask about payment plans.
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If funds are low, prioritize paying utilities before less essential purchases.
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Update account information if you move or change banks/credit cards.
Careful bill management prevents late fees, ensures uninterrupted service, and keeps your account in good standing.
Payment Assistance Programs for Johnson City Water/Sewer Customers
If you are facing financial hardship and unable to pay your water/sewer bill, these programs may be able to help:
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Payment Arrangements – Set up a payment plan for past due balances.
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Extensions – One-time due date extensions may be available upon request.
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Project Help – Provides emergency bill payment assistance for qualified applicants.
In addition, the following assistance programs may provide utility bill help:
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Low Income Home Energy Assistance Program (LIHEAP)
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Tennessee Cares – Utility Assistance Program
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First Tennessee Human Resource Agency (FTHRA)
Learn more about eligibility requirements and how to apply for these utility bill assistance programs by contacting the City water/sewer department.
Summary of Paying Your Johnson City Water/Sewer Bill
Help Paying Your Water Bill Campaign
How do I pay my water & sewer bill in Johnson City?
This notice is being sent to you by the Johnson City Water Department, State Water System ID#: NY0301668. please call the Johnson City Police Department at 607-797-2523. The Police will contact the on-call foreman. Pay your water, sewer and refuse payment online.
What is a water bill in Johnson City?
Water bill is based on your water meter reading every three months. WATER BILL INFORMATION Water bills in the Village of Johnson City are generated quarterly. The bill itself not only reflects the amount owed for water but also for sewer and refuse. The water and sewer are based on water consumption and the refuse is a flat fee.
How do I contact the Johnson City Water Department?
For more information, please contact Joshua Holland, Director of Public Services at the Johnson City Water Department (607) 797-2523. This notice is being sent to you by the Johnson City Water Department, State Water System ID#: NY0301668. please call the Johnson City Police Department at 607-797-2523. The Police will contact the on-call foreman.
How do I create a Johnson City Water Department account?
If you already have an account, you just need to login to the Johnson City Water Department site. Johnson City Water Department accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Johnson City Water Department website.
How much is a water deposit in Johnson City?
Maximum deposit amounts for residential accounts that are inside the city limits of Johnson City are $42 for water, $64 for sewer, $18 for solid waste , and a $6 stormwater fee (if applicable). Deposit amounts for residential accounts that are outside the city limits of Johnson City are for $84 for water, $128 for sewer and $32 for solid waste.
How long does it take to get water service in Johnson City?
When you move to a new home in Johnson City, you’ll most likely already have running water, but you’ll still need to set up water service with the Johnson City Water Department. Luckily, Johnson City has made it pretty simple with the following online form. Starting service generally takes just two business days.