Paying your electric bill to the Johnson City Power Board, also known as BrightRidge, is a breeze with their convenient online and offline options. As a BrightRidge customer, you can choose the payment method that works best for you. Read on to learn more about the various ways to pay your Johnson City Power Board electric bill.
Overview of BrightRidge
BrightRidge is a not-for-profit, community-owned power provider that supplies electricity and broadband services in the Johnson City, Tennessee region. They are governed by a board of directors appointed by the Johnson City Commission.
BrightRidge serves over 65000 homes and businesses in Washington Carter, Unicoi, and Sullivan counties. They generate and distribute reliable electricity at competitive rates to power our homes and fuel economic growth.
Ways You Can Pay Your BrightRidge Bill
BrightRidge offers flexibility when it comes to paying your monthly electric bill Choose from these convenient options
Pay Online via SmartHub
- Pay instantly 24/7 using SmartHub online account access
- Securely store payment info and enroll in autopay
- Receive paperless billing and account notifications
Pay by Phone
- Call 423-952-5000 to speak with a representative
- Provide account number and payment info
- Representatives available weekdays 8am-5pm
Pay by Mail
- Send check or money order with payment stub
- Mail to: Johnson City Power Board, PO Box 1598, Johnson City, TN 37605
Pay In Person
- Visit the BrightRidge office at 2600 Boones Creek Road
- Pay with cash, check, money order, or credit/debit
Buy Gift Certificates
- Purchase certificates in any amount over $10
- Recipients can redeem them as bill payment
Bill Payment Options from BrightRidge
Along with flexible payment methods, BrightRidge offers these bill options:
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Paperless Billing – Receive bills electronically
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Bank Draft – Auto-pay from your bank account
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Budget Billing – Pay a consistent amount each month
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Flex Due Date – Pick a payment due date that fits your schedule
You can enroll in these programs by signing into your SmartHub account or calling customer service.
Understanding Your BrightRidge Electric Bill
When reviewing your BrightRidge electric bill, watch for these key charges:
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Base Charge – Covers meter reading, record keeping, maintenance
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kWh Charge – Electricity usage based on kWh consumption
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FCA Charge – Fuel cost adjustment from TVA, BrightRidge’s supplier
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DCRA – Demand cost recovery adjustment, can be credit or charge
The residential rates page outlines what goes into calculating your total electric bill.
Paying Your Bill with SmartHub
For the fastest and most convenient way to pay, use SmartHub online account access. Follow these simple steps:
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Go to SmartHub or download the mobile app
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Log into your account with your username and password
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Select “Pay Now” and choose a payment amount
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Enter payment details and submit
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Get instant payment confirmation via email
With SmartHub you can also view bills, monitor usage, contact customer service, and more.
Payment Security and Protection
When paying your electric bill online, you can rest assured your financial data is safe and secure. BrightRidge utilizes encryption, access controls, fraud monitoring, and other protections.
Transactions are securely processed through reputable third-party providers like Paymentus. Your payment details are never stored by BrightRidge.
Get Support Paying Your Electric Bill
If you need help with bill payment, BrightRidge’s customer care team is ready to assist:
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Live chat on SmartHub
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Email questions to [email protected]
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Call 423-952-5000 to speak to a representative
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Visit the BrightRidge office at 2600 Boones Creek Road
Don’t hesitate to reach out to the knowledgeable support staff at BrightRidge.
Convenient Electric Bill Payment for Johnson City Homes
Paying your monthly electric bill to BrightRidge is quick and easy with flexible online, phone, mail, and in-person options. Take control of your electric account and choose the payment method that works best for you. Sign up for SmartHub to simplify paying your Johnson City Power Board bill.
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“The employees work really hard. Very professional, very helpful… There have been times when there’s a bad storm and they’ve gotten everyone out there quickly, and they’re very willing to help us.” Joshua
“The employees work really hard. Very professional, very helpful… There have been times when there’s a bad storm and they’ve gotten everyone out there quickly, and they’re very willing to help us.” Alex
BrightRidge Donates $150,000 to Support Small Business Flood Recovery Through Region AHEAD
In response to the flooding severely impacting Northeast Tennessee and the region, BrightRidge is donating $150,000 to support small businesses through Region AHEAD, a non-profit fundraising organization dedicated to assisting small businesses in times of crisis.
Johnson City Power Board rebrands; becomes “BrightRidge”
Where do I pay my electric bill in Johnson City TN?
Payments for past due accounts should be paid at the BrightRidge office at 2600 Boones Creek Road, Johnson City. Other entities that accept electric bill payments DO NOT accept payments for past due accounts. *Must have an account with First Tennessee Bank.
What online services does Johnson City offer?
The City of Johnson City is pleased to offer an array of convenient online services. The City accepts e-payments for fees, taxes and fines, and provides electronic services for purchasing event tickets, signing up for Parks and Recreation activities, reserving picnic shelters, and filing Tennessee business taxes.
Is Johnson City responsible for incorrect information entered by utility customers?
DISCLAIMER: The City of Johnson City assumes no responsibility for incorrect information entered by utility customers. Utility customers are responsible for ensuring that payments are made in sufficient time to meet required deadlines. Utility customers are responsible for printing and retaining the confirmation of any payment.
Where do I pay my electric bill?
Bill payments are due on or before the due date listed on your invoice. Payments for past due accounts should be paid at the BrightRidge office at 2600 Boones Creek Road, Johnson City. Other entities that accept electric bill payments DO NOT accept payments for past due accounts.
Where can I pay my utility bills?
City Hall window: Customers can pay utility bills at City Hall, 601 E. Main St. Collections clerks are available from 8 a.m.-5 p.m. weekdays to accept tax and utility payments as well as applications for business licenses. By phone: Customers should call 877-768-5046 to pay their utility bills by phone.
Where can I get emergency service in Johnson City TN?
After-hours emergency service is available by calling (423) 952-5000 or by visiting us at 2600 Boones Creek Road, Johnson City, TN; enter at shipping & receiving entrance. The Main Entrance is for residential and commercial businesses for general business. The first entrance (coming from exit 17 or Cracker Barrel) is for shipping and receiving.