How to Pay Your JEA Bill Online or by Phone

Paying your utility bill is an essential part of being a JEA customer in Jacksonville, Florida. Having an easy and convenient way to pay your bill each month ensures uninterrupted service and avoids late fees or disconnection. JEA offers several ways to pay your bill, including online, by phone, by mail, or in person. This article will provide a comprehensive guide on how to pay your JEA bill using the online account portal or by calling JEA’s automated phone payment system.

Online Account Payment

The easiest way to pay your JEA bill is through your online account portal at jea.com. Setting up an online account is fast easy, and free. Once your account is created you can view your current balance, payment history, make a payment, set up autopay and paperless billing, report outages, and more.

To pay your bill through your online account:

Go to jea.com and click on “My Account” at the top right.
Log in using your username and password
On your Account Dashboard, you will see your current balance listed. Click on “Pay Now” to make a payment.
Choose whether to pay by bank account or credit/debit card. Entering bank account details will require your routing and account numbers.
Indicate the amount you want to pay, or select the option to pay the total balance due.
Review payment details and submit. You’ll receive a confirmation email when your payment is processed.

Payments made through your bank account are free. Credit and debit card payments incur a small service fee charged by JEA’s payment processor. You also have the option to schedule future payments in advance if preferred.

Phone Payment

You can also pay your JEA bill easily over the phone using JEA’s automated payment system. Simply call (904) 665-6000 anytime day or night and follow the prompts. You will need your 10-digit JEA account number and your payment details to complete the process.

To make a payment over the phone:

Call (904) 665-6000.
Select your language preference.
Enter your 10-digit JEA account number.
Select the option to make a payment.
Choose whether to pay by credit/debit card or bank account.
For credit/debit payments, enter your card details including card number, expiration date, and CVV code.
For bank account payments, enter your bank’s routing number and account number.
Follow prompts to confirm payment details and submit your payment.

Like online payments, phone payments process immediately and will be reflected on your account typically within an hour. A convenience fee applies to credit and debit card payments.

Payment Processing Timeframes

Online payments – Process instantly and will be applied to your account right away.
Phone payments – Process instantly and will be applied to your account within 1 hour.
Mail payments – Allow 5-7 business days for processing. Payments are posted to accounts once opened and processed.
In-person payments – Process instantly when paying at an authorized payment location.

To avoid late fees and ensure on-time payments, be sure to process your payment at least 3 business days before your due date. JEA offers a variety of ways to receive bill reminders and due date alerts to help avoid late payments.

Billing Schedule and Due Dates

JEA bills residential customers monthly and business customers monthly or bi-monthly depending on electricity usage. Due dates are typically 21 days after your billing date. However, due dates can vary, so be sure to check your monthly bill or online account for your specific due date each month.

Bills are considered past due after the due date passes, and late fees apply. Failure to pay your bill on time can eventually lead to disconnection of service. Paying on time is the best way to avoid additional fees and potential disruption of your utility services.

Payment Options Overview

Below is an overview of all the ways you can pay your JEA bill:

Online – Fast and easy through your secure online account portal at jea.com. Free when paying by bank account.
Phone – Call JEA’s payment line at (904) 665-6000 anytime using JEA’s automated system.
Mail – Send a check or money order payable to JEA using the remittance stub and envelope from your bill. Allow 5-7 days for processing.
In person – Visit an authorized JEA payment location. Find locations at jea.com/locations.
AutoPay – Set up automatic monthly payments from your bank account through your online account. Payments are made on your due date.
Drop box – Use the secure payment drop boxes at JEA locations after hours.

Choosing a payment option that is convenient for you makes it easy to pay your bill on time each month. Sign up for reminders through your online account, phone app, email or text to receive due date alerts and avoid late fees. If you have questions about your JEA account or bill, visit jea.com or call JEA Customer Service at (904) 665-6000.

Troubleshooting Billing and Payment Issues

Sometimes billing errors happen or your payment may not process correctly. Here is some guidance on troubleshooting common issues with JEA billing and payments:

Incorrect balance or charges – Review your detailed bill usage to identify any irregularities. Check for fees you don’t understand or usage that seems abnormal. Contact JEA to dispute incorrect charges.

Payment not processed – Confirm payment receipts from your bank or card statement. Log into your JEA account to verify payments. If missing, contact JEA so they can trace the payment.

Balance not updating – Allow up to 1 hour for online/phone payments to apply to your account. If issue persists, contact JEA billing department.

Late fees assessed – Request a waiver if you have proof of on-time payment. Discuss billing date vs. due date. Sign up for reminders to avoid future late fees.

Bank/card declined – Contact your bank to check for holds, insufficient funds, or fraud alerts preventing payment. Try a different payment method in the meantime if needed.

Collections notice – If sent in error, contact JEA immediately to suspend collections activity while the account balance is reviewed.

Disconnection warning – Pay immediately to avoid service interruption. Contact JEA to set up a payment plan if you cannot pay the full amount due.

Reaching out to an JEA customer service agent at (904) 665-6000 will help resolve any billing or payment issues quickly. Be ready with your account number, related payment confirmations, and information on the specific problem.

Payment Assistance Programs

If you are struggling financially and unable to pay your JEA bill, flexible payment plans and financial assistance programs are available, including:

Payment extensions – One-time, 60-day extension for residential customers.
Payment arrangements – Set up a monthly payment plan to pay past due balance over 6 months.
Budget billing – Pay a fixed amount each month to even out seasonal highs/lows.
Project SHARE – Provides bill payment assistance for low-income households once per year.
Military support – Offers payment help and billing options for deployed military.
Medical alert program – Provides continuous service for those with medical needs.

Contact JEA customer service to discuss bill payment assistance options and determine if you qualify for any programs that can help. It is important to reach out early before your account becomes delinquent.

In Summary

Pay your JEA bill online, by phone, mail, in person or via autopay
Online and phone payments process instantly, mail takes 5-7 days
Avoid late fees by paying 3+ days before your due date
Track payments and get reminders through your online account
Contact JEA if your bill or payments seem incorrect
Seek payment assistance if struggling to pay your utility bill

Paying your JEA bill fully and on time is the key to maintaining positive account standing and uninterrupted services. Utilize the many convenient payment options available, and leverage JEA billing tools and reminders to stay on track each month. Contact customer service if any billing or payment issues arise so they can be addressed quickly. Consistently paying your JEA utility bill is essential responsibility of being a customer and community member.

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FAQ

Why is the jea bill so high?

Understanding a High JEA Bill It’s important to know when you have a bill spike, it’s an indication that something in your home has changed, you have changed your habits, or weather has impacted your usage.

What is guest pay?

“Guest Pay” is a set of services, offered by Bill.com , LLC and/or its affiliates (referred to as “BILL,” “we,” “our,” or “us”) designed to enable You (“End Customer”) to pay invoices You receive from BILL users (“Merchants”).

Does Jacksonville Electric Authority have an app?

JEA also offers the My JEA app, available to all customers. Search for “My JEA” in your app store.

How do I pay my JEA utility bill?

Sign-in Thank you for using JEA electronic payment system provided through KUBRA. This service allows you to pay your utility bill by credit card, debit card or debiting your bank account. Paying for someone else? If you do not know the account number of the person you are trying to assist, please call our Customer Center at (904) 665-6000.

Do I need a JEA account number to pay my bill?

Most locations will require your JEA account number or bill to process payment. In-person payments made during business hours are normally credited to your account within an hour. For ultimate convenience, consider enrolling in paperless billing and autopay through JEA.com.

How do I pay JEA?

Ability to pay depends on customer service desk hours at each location. 2 Payments accepted at Western Union desk at any U.S. Walmart store. 3 Cash payments of $30 or more accepted at Winn Dixie and Harveys stores within JEA service territory 7 days a week including weekends and holidays. Payments made 6 a.m. – 10 p.m. will post within 30 minutes.

What payment options does JEA offer?

With an online account, you can: JEA offers several online payment options: Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted. A third-party vendor fee applies. Electronic check – Pay directly from your bank account with no fee. Digital wallets – Pay via Apple Pay, Google Pay, PayPal, Venmo, and more.

How do I Find my JEA account number?

Your JEA account number can be found on your monthly bill. Enter this 10-digit number using your phone’s keypad. The system will repeat your account number back to confirm it correctly. After confirming your account number, the system will ask you to choose a payment method. The available options are: Use your phone to select your payment method.

Does JEA charge a fee?

Effective Nov. 12, 2024, any JEA payments made with a credit or debit card are subject to a vendor service fee. This is a pass-through cost charged by our payment processing vendors. Payments made by cash, check or bank account remain fee-free. Visit our Billing and Payment Options page for more details. Have a jea.com Account?