How to Pay Your JEA Bill by Phone

Paying your JEA utility bill by phone is a convenient option for customers who prefer speaking to a representative rather than paying online. JEA offers several phone numbers for customers to call to pay their bill, set up new service, report outages, and more.

Overview of Paying JEA Bills by Phone

JEA is the largest community-owned utility in Florida, providing essential electric, water, and sewer services to residents and businesses in Jacksonville and surrounding areas The utility serves over 500,000 electric, 335,000 water, and 260,000 sewer customers across its service territory

Customers receive monthly bills for JEA services Bills can be paid online, by mail, in person, or over the phone. Paying by phone allows customers to speak directly with a JEA representative to process payments or get questions answered

When paying by phone, customers will need to provide their 10-digit JEA account number and the amount they wish to pay. JEA accepts payments from bank accounts, as well as Visa, Mastercard, Discover, and American Express cards. Payments can be made as one-time payments or as recurring payments.

JEA Bill Pay Phone Numbers

JEA offers several toll-free phone numbers for customers to call to pay their bills:

• 1-855-575-3355 – This main customer service phone number can be used for paying bills, starting/stopping service, reporting outages, and other needs.

• 1-844-JEA-BILL (532-2455) – JEA’s dedicated bill pay phone number, which routes customers directly to the bill payment system.

• 1-844-JEA-TREF (532-8733) – For large commercial, industrial, and government accounts to pay JEA bills.

• 1-866-427-8600 – For paying bills with the assistance of JEA’s interactive voice response (IVR) system.

These toll-free numbers are open 24/7 for bill payments and account assistance. Wait times are often shortest during normal business hours of Monday-Friday, 7am-7pm.

For billing questions and other non-emergency inquiries, JEA also has local phone numbers available Monday-Friday from 7am-7pm:

• (904) 665-6000 – Jacksonville area
• (386) 385-5688 – Southern JEA Regional Office located in Brevard County
• (904) 259-6030 – Northern JEA Regional Office located in St. Johns County

Steps to Pay a JEA Bill by Phone

Paying a JEA bill by phone only takes a few quick steps:

1. Call a JEA Bill Pay Phone Number: Call one of the toll-free numbers listed above. 1-844-JEA-BILL is the dedicated number for bill payments.

2. Provide Your JEA Account Number: The automated system or customer service agent will ask for your 10-digit JEA account number, which can be found on your monthly bill.

3. Enter Payment Amount: Indicate the amount you wish to pay on your account. You can choose to pay the total balance due, make a partial payment, or pay a specific amount.

4. Select Payment Method: Choose whether you want to pay from your bank account or with a credit/debit card.

5. Provide Payment Details: For bank account payments, enter your routing and account numbers. For credit/debit card payments, provide your card information.

6. Confirm Payment Details: Verify the payment amount, account number, and payment method are all correct.

7. Receive Payment Confirmation: You will receive a confirmation number for your payment. Payment receipt will be mailed or emailed.

The entire call usually takes 5-10 minutes. The payment posts to your account immediately and your JEA account balance is updated.

Tips for Paying JEA Bills by Phone

Follow these tips for a smooth bill payment experience when paying JEA bills by phone:

• Have your JEA account number readily available to provide to the automated system or representative. Looking it up will add time to the call.

• Double check the payment amount before confirming to avoid overpaying your bill.

• Opt to store your payment information to streamline future phone payments.

• Call during normal business hours to avoid long wait times. Early morning or late afternoon tends to be best.

• Use a landline instead of cell phone if possible for better call clarity and connection.

• Keep your bill handy to reference any account balance or payment questions.

• Write down the confirmation number at the end of the call for your records.

• Notify JEA if your banking or credit card information changes to prevent payment interruptions.

• Set up automatic recurring payments to simplify monthly bill payment.

Other JEA Bill Pay Options

In addition to phone payments, JEA provides these other convenient ways for customers to pay their utility bills:

• Online – Register for a JEA online account to pay bills 24/7 online using bank account or credit/debit card.

• Automatic Bill Pay – Enroll in paperless AutoPay to have payments automatically drafted from your bank account each month.

• JEA app – Download the JEA app on your smart device to pay bills on the go.

• In person – Visit an authorized JEA payment center or kiosk location to pay with cash, check or money order.

• By mail – Send a check or money order to the payment address printed on your JEA bill stub. Allow 5-7 days for mail delivery.

Customers can also call JEA’s billing services team at (904) 665-6749 for questions about monthly bills, payment history, payment arrangements, or other billing and payment topics.

Contacting JEA for Bill Pay Support

JEA provides excellent customer service and account assistance. If you need help with any aspect of paying your JEA utility bill by phone, contact customer service:

• By phone – Call JEA’s toll-free customer service number at 1-855-575-3355 or the dedicated JEA bill pay line at 1-844-JEA-BILL (532-2455).

• Online – Log in to your JEA account and use the live chat feature to communicate directly with an agent.

• Email – Email JEA Customer Care at [email protected] for billing and payment questions.

• In person – Visit the JEA headquarters at 21 West Church Street in downtown Jacksonville.

The JEA customer service team can walk you through all steps of the phone payment process, explain your bill, set up new service, take payments, and more. Contact them with any utility account needs or questions.

Paying your JEA utility bill over the phone is fast, easy, and secure. With multiple toll-free bill pay numbers available 24 hours a day, phone payment provides a convenient option for customers to pay their bill and avoid late fees. Keep your 10-digit JEA account number and payment details handy when you call to make quick work of your monthly bill payment. JEA’s knowledgeable customer service team is also ready to assist you with any account needs. Consider enrolling in automatic payments or recurring scheduled payments to simplify bill payment even further.