Paying bills can be a hassle. Between due dates late fees and keeping track of different payment platforms, it’s easy to get frustrated. Fortunately, Jackson Energy Authority offers a streamlined way for customers to view and pay their utility bills online.
Overview of Jackson Energy Authority
Jackson Energy Authority (JEA) provides electricity, natural gas, water, sewer, and broadband services to the city of Jackson, Tennessee and surrounding areas. The municipally-owned utility serves over 68,000 residential and commercial customers across a 418 square mile territory.
JEA offers all-in-one utility billing, meaning customers receive a single monthly bill for multiple services. This consolidated bill includes charges for electric, natural gas, water, sewer, and broadband services.
Benefits of Paying Bills Online
Paying JEA bills online provides many benefits, including:
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Convenience: Customers can pay anytime, anywhere using a computer, smartphone, or tablet. No need to mail payments or visit a payment center.
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Ease of use: JEA’s online portal and mobile app offer simple bill pay interfaces. Customers can easily view balance, payment history, and make payments.
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Payment options In addition to credit/debit cards customers can pay bills from a bank account or with digital wallets like Apple Pay.
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Automatic payments: Customers can opt for recurring auto-pay from a bank account or credit card to avoid late fees.
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Paperless billing: Go green by signing up for paperless billing and receive bill notifications via email.
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Account management: The online portal allows customers to update account information, enroll in budget billing, and analyze usage.
How to Pay a JEA Bill Online
Paying online is easy with JEA’s Energy Authority customer portal. Here’s how to get started:
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Visit jaxenergy.com and click “Pay Bill” in the top menu. This will direct you to the log-in page for the customer portal.
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Enter your account number and PIN. Your 10-digit account number is located on your printed bill. If you don’t have a PIN, you can request one using your account number and an email on file.
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Select your payment amount. The portal will display your current balance. You can opt to pay the full balance, minimum amount due, or a custom amount.
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Enter payment details. Choose whether to pay by credit/debit card, bank account, or digital wallet. Enter relevant card or account details.
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Confirm payment. Carefully review the payment amount and details before submitting. You will receive a confirmation email after the payment processes.
JEA also offers bill pay via the Energy Authority mobile app (available for iOS and Android). The app allows you to manage accounts, view usage, make payments, and more on the go.
Other Ways to Pay a JEA Bill
In addition to the online portal and mobile app, JEA offers other convenient payment options:
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By phone: Customers can pay bills automatically or on-demand using JEA’s automated phone system. Call toll-free at 1-888-577-6427.
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In person: Visit one of two JEA customer centers in Jackson to make a payment in person during business hours.
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By mail: Send a check or money order along with your payment stub to JEA’s payment processing center. Allow 5-7 days for processing.
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At a kiosk: Make payments at a self-service kiosk located inside select retailers including Dollar General and CVS Pharmacy stores.
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Auto-draft payments: Enroll in recurring bank draft or credit/debit card payments. JEA will automatically deduct your bill from the designated account each month.
No matter which option you choose, JEA aims to make paying bills hassle-free. Their online portal and mobile app offer the ultimate in convenience and ease for customers. Simplify your bill pay experience with JEA today.
Using Your Bank Account
You can pay directly from your bank account.* You will need your banks routing number and your account number, which can be found along the bottom of a check. If you choose to pay online with your bank account, step-by-step instructions will walk you through the process of submitting your account information. You have the option to store your account and routing numbers securely in your account for easy payment each month, or, if you do not wish to store these numbers, simply enter the information each time you pay.
2022 Jackson Energy Bill Breakdown Video – March 30, 2022
FAQ
Does Jacksonville Electric Authority have an app?
Where is Jackson Energy Authority headquarters?
Does Jackson Energy have an app?
What payment methods does Jackson Energy accept?
Jackson Energy accepts bill payment with Visa, Mastercard and Discover credit cards. Jackson Energy offices have installed swipe machines that provide a secure payment method for paying by credit or debit cards. The machines are identical to the ones used in Walmart, Kroger and other major retailers.
What’s new in Jackson Energy Authority’s mobile payment application?
Jackson Energy Authority’s mobile payment application allows you to view and pay your bill, view your past payments, access your historical usage information in graph form, and manage your payments and notifications, among other capabilities. UI enhancements. Various bug fixes and performance improvements.
How do I make a payment at Jackson Energy Authority?
Visit one of Jackson Energy Authority’s two retail locations to make a payment and for all of your customer service needs. Payments can be made via a friendly cashier, the drive-thru and a self-service kiosk. Customer Center Midtown Hours of Operation: Walk-In M-F 8am-5pm, Drive-Thru 7:30am-6pm Customer Center North
Will a payment update my Jackson Energy Authority account balance?
Payments will immediately update your Jackson Energy Authority account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
What is Jackson Energy Authority?
Jackson Energy Authority is a public utility company that offers all major utility services from one company including electricity, natural gas, propane, water, wastewater, cable TV, Internet, and telephone.
How do I contact Jackson Energy Authority?
In case of an emergency or hazardous condition, call Jackson Energy Authority at 731-422-7500 or call 911. Our support center covers a wide variety of customer needs and services. To submit an inquiry to us via email complete the information below. Responses to these inquiries are usually returned within 24 hours during normal business hours.